10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
34,244 miles

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« Read the previous 20 complaints

problem #42

Feb 012022

Edge

  • miles
I believe the component that is causing the intermittent issue is the throttle body, however the issue is very hard to diagnose as it is very intermittent. There has been another case on the same engine (just a different year) that I have found online. While entering a highway on multiple occasions now, the vehicles engine entered a limp mode, and the entire dash had lit up with service messages. The Wrench, Check Engine, Service AdvanceTrac, Blindspot Monitoring, and many more lights were present. This is unsafe because in both situations I was unable to accelerate to get out of the way of oncoming traffic let alone safely pull my car to the side of the road. In one instance I had to pull off on the only shoulder I had just as I was entering a major highway and ended up being half in the lane of oncoming traffic on a bend where oncoming vehicles could not really see me stopped. Ive been at a dealer twice, and there are no codes present, the issue goes away after a simple vehicle restart.

- Deruyter, NY, USA

problem #41

Jan 032022

Edge

  • 123,000 miles
The contact owns a 2017 Ford Edge. The contact stated that the vehicle would intermittently vibrate and shake without warning upon depression of the brake pedal. One day as she approached a stop light, the vehicle began to stall upon depression of brake pedal with the check engine light illuminated on the instrument panel. The contact's father was able to inspect the vehicle and diagnosed the vehicle with a defective torque converter. Upon investigation, her father then discovered NHTSA Campaign Number: 18V390000 (Power Train) which he linked to her failure. The manufacturer was notified and informed her that there were no recalls on the vehicle. The vehicle had yet to be repaired. The failure mileage was approximately 123,000.

- Rocky Point, NC, USA

problem #40

Jan 082022

Edge

  • miles
A warning lamp for the power train came on while traveling on the highway (Wrench indicator). We stopped to check the owners manual for the meaning of the wrench indicator. After seeing it was for the power train, we started back up and headed towards Edgefield (where we live) and get to the closest Ford dealer. After starting the vehicle back up, the warning lamp was no longer lit. While accelerating to highway speeds entering the highway, the engine flex plate gave out and all power from the engine was lost. The vehicle still kept power to the electrical systems (Power steering, A/C, lights, etc.) but no power was being pushed to the wheels. Had the incident happened at full highway speeds, it is unknown what damage could have occurred. This is the assumption from myself due to the symptoms provided from the vehicle at the halt. Symptoms include: Grinding/Rattling sound from the rear of the engine, sounds more prevalent at idle and when shifting into gear, loss of power to wheels, and no other systems have issue after incident. Vehicle is currently at Herlong Ford (SC Ford Dealer) awaiting diagnostic and possible maintenance after the incident. I would assume the vehicle would be available for inspection upon request. After conducting research, we are now aware of a known recall on this specific vehicle for its age and time of manufacturing. The owned vehicle falls into the criteria for the recall but it is unknown why it is not noted on the vehicle history/Ford recall center. The vehicle was manufactured at the Oakville plant, falls within the recall years 2013-2018, and has shown all symptoms pertaining to the recall that is open on other vehicles.

- North Augusta, GA, USA

problem #39

Jan 082022

Edge

  • 101,000 miles
The contact owns a 2017 Ford Edge. The contact stated that while the vehicle was idle, he heard abnormal knocking and ticking sounds coming from the engine. There was no warning light illuminated. The dealer was notified of the failure and advised the contact that the vehicle could not be repaired under NHTSA Campaign Number: 17V427000 (Power Train) because the VIN was not included in the recall. The manufacturer was notified of the failure and referred the contact to NHTSA for assistance. The vehicle was not diagnosed or repaired. The failure mileage was approximately 101,000.

- Lamar, AR, USA

problem #38

Dec 012021

Edge

  • 89,000 miles
The contact owns a 2017 Ford Edge. The contact stated upon starting her vehicle, a loud rattling noise would emit from the engine without warning. The contact had taken the vehicle to a dealer where they diagnosed the vehicle with a cracked flex plate. The contact was informed that the flywheel, flex plate, torque converter, and nuts and bolts all needed to be replaced. Upon investigation, the contact discovered NHTSA Campaign Number: 18V390000 (Power Train) which she linked to the failure. The manufacturer was notified, and a case was filed. The vehicle had yet to be repaired. The failure mileage was approximately 89,000.

- San Antonio, TX, USA

problem #37

Nov 012021

Edge

  • miles
head gasket engineering defect - failed. - coolant leaking in cylinder - engine cracked - only 67,000 miles - was under warranty on years but over on mileage by 7,000 - refused to assist with cost of replacing engine - out of pocket cost close to 11,000 - 2,000 (recouped 1500) was for diagnosis from local garage and 9,000 for engine at Ford Dealership. No assistance with rental car, as well. Replacing engine lead time is 3 months! This is the only vehicle in household. Ford is aware of the engineering defect - has recently revised engineering to correct - a recall should be performed on cars from 2016 thru 2018 with Ford. The consumer should NOT be responsible for an engineering defect. These problems can surface as quick as 20,000 miles. Again! Coolant leak in cylinder destroyed the engine. Where are the Technical Service Bulletins on these vehicles!!? Prestine maintenance records follow this car - no fault of consumer - this is 100 percent Ford's fault. These need to be recalled immediately before a fatal accident occurs.

- Louisville, KY, USA

problem #36

Oct 192020

Edge

  • 80,000 miles
The contact owns a 2017 Ford Edge. The contact-??s wife stated that while reversing out of a parking spot, the vehicle began to violently shake. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed with needing the transmission replaced. The vehicle was repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 18V390000 (Power Train) however, the VIN was not included. The manufacturer was informed of the failure and confirmed that the vehicle was not under recall. The failure mileage was approximately 80,000.

- Bentonville, AR, USA

problem #35

Oct 012021

Edge

  • miles
The rear differential completely blew apart while driving. According to our mechanic, this was a complete malfunction of the vehicle which only has 69,000 miles on it.

- Saginaw, MI, USA

problem #34

Aug 302021

Edge

  • miles
On Monday August 30th 2021 while driving the warning light stating that the engine was overheating came on. The engine was stopped and coolant level was checked and shown to be low within the engine. Coolant was refilled and the engine seemed to stabilize. On September 3rd 2021 the same overheating censor came on again and the car was taken to a licensed Ford dealer for emergency maintenance. On September 7th 2021 the repair shop called and reported that the issue was a leak in the cylinder for the coolant in the engine and that the entire engine would have to be replaced. The cost of the repair was quoted as $7636 plus tax. The car is only just over 62,000 miles with the warranty period having ended at 60,000 miles.

- Fort Thomas, KY, USA

problem #33

Jun 212021

Edge

  • miles
The 3rd cylinder manufacture malfunction causing coolant to leak into the engine and requiring a replacement of the long block engine. There is currently a tsb but no recall. Please see Ford tsb 19-2208. My check engine light comes on and the code is to replace the 3 coil cylinder which has been done the vehicle was seen at Ford and no diagnostic done as soon as I told them I was adding coolant daily they were aware of the issue and needed repairs.

- Louisville , KY, USA

problem #32

Jul 072021

Edge

  • miles
Vehicle began exhibiting a loud rattle from the engine at idle. Took vehicle to dealer and they identified it as a cracked flex plate (flexplate). While vehicle was still drivable at the time, the flex plate had the potential to fully fail at any time, which would cause power loss to the wheels. Vehicle has 62000 miles, just outside of power train warranty, and expected to cost $5000 to $10000 to repair.

- Smyrna, GA, USA

problem #31

Nov 182020

Edge

  • miles
The flex plate cracked. They had to remove the transmission and replace the flex plate bolts.

- Oakdale, CA, USA

problem #30

Jun 242021

Edge

  • miles
In 2019 I had the same issue as prior report. Coolant made it's way into the engine and my engine had to be replaced. Actually occurred within warranty so Ford replaced it. On then new engine there is no warranty once I reach the original warranty in mileage / time. Now in 2021 I am replacing a transmission that is not covered under warranty. There is a recall for transmission on 2017 and 2018, mine is a 2017, and my vin does not indicate it is subject to that recall (Recall no. 19V285000). Cost is $4,600.

- Liberty Township, OH, USA

problem #29

May 162021

Edge

  • 103,000 miles
The contact owns a 2017 Ford Edge. The contact stated that while coming to a complete stop, the vehicle would start shaking violently. The contact took the vehicle to the dealer who stated that the failure was related to NHTSA Campaign Numbers: 18V390000 (Power Train) and 17V427000 (Power Train). The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 103,000.

- Tarboro, NC, USA

problem #28

Apr 112021

Edge

  • 133,000 miles
While driving #2 cylinder misfire. Check engine light came on. Engine runs rough. Took it to Ford dealer and diagnosis was coolant leak into #2 cylinder. Determined engine would have to be replaced.

- Princeton, NC, USA

problem #27

Apr 082021

Edge

  • 77,500 miles
At roughly 77,500 miles our engine starting misfiring both while stationary and in motion. The check engine light came on. We pulled code P0305, indicating cylinder #2 misfire. We replaced the coils and spark plugs and the engine continued to misfire. We then began hearing fluid moving behind our dash board and noticed that the coolant tank was low but no visible coolant leak was found. We took the car to a local Ford dealer's service center (woodhouse Ford - omaha, ne) for inspection and diagnosis. They confirmed that engine coolant was leaking into cylinder #2, causing the misfire. It was also leaking into the heating element, causing a putrid smell in the cab of the vehicle and the rushing fluid sound behind the dashboard. They confirmed this is related to Ford tsb 19-2346. Ford stated that the repair requires a $6300 replacement engine and they are not liable for the damage to the engine as a result of their defect. Per the tsb, this engine defect may result in engine fires but fortunately it did not get to this point for us.

- Papillion, NE, USA

problem #26

Apr 072021

Edge

  • 78,000 miles
Driving down the highway I pressed down on the brake the car was not stopping while the brake peddle went straight to the floor.

- Perryville, MD, USA

problem #25

Mar 112019

Edge

  • miles
Vehicle was taken in for a check engine light on 3/11/2019 in was in a tsp status with Ford that turned into a recall. The recall has not been successfully repaired to this date and has been into the service center 10 times. It is currently there again. Ford has made all of the repairs under warranty. However, a dangerous issue persists with the engine. The vehicle cannot be driven and Ford master mechanics have not solved the issues. The vehicle cannot be driven because it presents a very clear hazard for the occupants as well as the public. The engine looses coolant rapidly with Ford not being able to determine when the coolant goes. The engine seizes and causes you to have to immediately stop.

- Colbert, WA, USA

problem #24

Dec 172020

Edge

  • 72,000 miles
My vehicle has a cracked flywheel which is under recall on most 2017 Edge vehicles. However my VIN is not included in that recall so I am now paying out of pocket for it to be fixed.

- Bakersfield, CA, USA

problem #23

Sep 282020

Edge

  • 58,000 miles
I was running errands driving around town one day when I noticed my auto engine start/stop feature in my 2017 Ford Edge stopped working. I took my car to the dealership & they said it was a misfire in the engine. A week later, a yellow light with the picture of an engine appears on my dash. I took my car for a diagnostic. It came back with the code P0304. I take my car to Ford and they suggest replacing the long block. They quote me $6,800. I noticed that my heat in my car stopped working on the way home. I check the coolant level and it was really low. I put coolant in my reservoir and it works again. But, I have to keep filling the reservoir with coolant every other day, which gets expensive. I tell the service guys, and they tell me that the coolant is leaking into my engine due to a manufacturer defect, which causes the heating to stop working, and low coolant levels. I contact Ford motors company, and they tell me my car is out of warranty. I purchased my car used on February 27,2020. It had 57 thousand miles on it the day of purchase. The warranty was up at 60 thousand miles. Not fair to me at all as I was told I had a warranty from the mileage I got the car at and 60 thousand miles beyond. They said it was nothing they can do and also because I did not leave my car at the Ford dealership they would not work on my case. My case manager from Ford motors never ever contacted me prior to closing my case once she discovered I never left my car at Ford. I tried reaching out to her several times in attempts of getting my car to Ford and seeing where we can go from there, and she never answered or returned any of my calls or emails. Ford needs to be held accountable and issue a recall as they were made aware of the expensive issue by many other customers from reviews and forums I have read online and heard from other Edge owners.

- Lawton, OK, USA

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