5.3
fairly significant- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 17,801 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2017 Ford Edge. While driving 35 mph, there was an abnormal fuel odor in the vehicle, but there was no external evidence of a fuel leak. Additionally, the contact stated that starting the vehicle was difficult and, at times, could take 10-15 seconds to start. The contact was concerned that the fuel rail in the engine or the fuel pump in the vehicle was the cause for the fuel odor. Ford Motor Company would not authorize the local dealer to drop the fuel tank to inspect the fuel odor. The vehicle was taken to pat milliken Ford (9600 telegraph rd, redford charter twp, mi 48239, (313) 731-6436) to be diagnosed, but the mechanic was unable to find the source of the odor. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 60.
- Dearborn Heights, MI, USA
After refueling at a bp service station, I was unable to remove the fuel nozzle from the fuel filler door. I didn't want to force the removal of the nozzle so I called Ford road side assist. After trying their recommendations they suggested having the car towed. I explained the car cannot be towed because the nozzle was stuck in the door. They suggested I call the dealer service department. I called the dealer and they had not heard of this issue as well and had no fix. The bp attendant had seen this issue before and suggested I take the Edge of a scissor which she supplied and wedge it between the nozzle and door. It worked. The nozzle released from the door. This was my very first fill up as my car has only 344 miles on the odometer.
- Chattanooga, TN, USA
- Burlington, KY, USA