10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
3 / 0
Average Mileage:
13,926 miles

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« Read the previous 20 complaints

problem #4

Jul 152017

Edge

  • 867 miles
7/15/17 at 867 miles while reversing down my drive my Edge engine stopped. I contacted the dealer after it stopped twice more driving forward. Towed for safety. The vehicle was at the dealer about a week. They were able to reproduce but not determine cause. They did contact Ford hotline for assist. They put on my invoice bad pin fitments. They were not sure it was fixed and turned it over to me. Saturday 10/21/17 driving 55mph on 2 lane highway when Edge came to unexpected halt causing me and my passenger to lurch forward being held by seat belts. The left side of the dash showed one fault code after another. Orange warning lights lit up. I coasted off the highway onto a driveway. After restarted vehicle and it had none of warnings. Drove okay. Monday called dealer service who got me in Tuesday. Service stated they had cold codes but no hard faults/codes so the vehicle needed to be driven to get it to act up again. I was not to restart the engine next time it happened. I was very unhappy taking a vehicle that could stop anywhere at any time. Is safety a real concern or not? 10/30/2017 was reversing out of parking spot and Edge engine stalled. Start button flashing and left side of dash had fault code again. Called dealer service so could get try to get hard codes but they technician just said to just start it, same problem as before. 11/2/17 reversing down driveway when Edge stopped and dash went crazy. One fault code after another came up on left side of dash. Engine start button flashing and lots of orange warning lights on. Videoed dash. Edge towed for safety per dealer. Service had Edge 6 days finding some communication issues with/to power train but no definite cause. They contacted Ford who said put in new powertrain control module. Edge returned to me hoping this was needed repair.

- Minneota, MN, USA

problem #3

Aug 282017

Edge

  • 1,200 miles
The sun visor on the passenger side fell out of the headliner on the mounting side the first time we put it down--it hung down about two inches. Today under rapid acceleration the other side came out of it's clip fastener and the whole unit fell down about ten inches in front of my wife face. It also appears that the drivers side visor had already been repaired as there are dirty smudges on the underside of the visor. There was also an Edge--2017--on the showroom floor that had the drivers side visor hanging down a couple of inches due to a faulty fastener.. we saw a total of three Edge's including the one we purchased and three of the six visors had the same issue. Ifs a drivers side visor came down the way our passenger side visor did today there is a very good chance of it creating an accident. I am finally having mine repaired tomorrow after waiting two weeks. I have spoken with two service departments who checked service bulletins and they said there had been no reported issues but obviously there is. Also spoke with Ford Motor Company customer service and got the same story. I have pictures but due to being incompetent with using a computer and iphone I cannot get the pictures to this document. If you send me an email I can attach the photos to a reply.

- Topsfield, MA, USA

problem #2

Jul 182017

Edge

  • 6,597 miles
I hit a utility pole head on. I swerved to miss a car. I was traveling a speed at about 25 miles a hour. The air bag didn't deploy.

- Does Moines, IA, USA

problem #1

Jul 042017

Edge

  • 0 miles
The rear hatch closed on me without any kind of warning as I had my hand's full with groceries an could not stop the door. The car was in park the ignition was off

- Athens, AL, USA