10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 15,915 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The rear glass panel in the panoramic sunroof has spider cracks throughout. The car is normally parked in a covered area. I had the sunroof open two weeks ago and there were no cracks at that time. The cracks happened within the last two weeks. The car was stationary when the problem was identified. This was not caused by any impact. I believe it is an inherent manufacturer defect. I contacted the dealer who said the repair will cause at least $1300 and that it is not covered under warranty. The car is a 2017 Ford Edge with 40K miles and has a 100K mile Ford premium care warranty.
- Tucker, GA, USA
Glass panoramic moon roof has spider cracks throughout. This was not caused by any impact. This is an inherent manufacturer defect.
- Arvada, CO, USA
Cracked sun roof. Vehicle was stationary.
- Colorado Springs, CO, USA
Hi I am the owner of a 2017 Ford Edge fwd last week on the 1may 2019 while driving on highway 400 in woodbridge Ontario exiting the ramp to langstaff rd I applied the brakes but the brakes failed to stop I applied the emergency brakes and drove about a mile to my home address while the vehicle was parked in the driveway I noticed some oil under neath the car engine the next day I towed the vehicle to the Ford dealer in woodbridge and after is was examined by them I was advised that both front brake flex house were broken leaking oil. I was told that the parts were back order and the dealer had the car and the repairs under the warranty while the vehicle was at dealer I was told that I needed back brakes also. I declined the service today the 10 May 2019 I had the rear brakes replaced by my own mechanic and while he was a xemining the brake lines he noticed the rear left side had an air build an air bible in the line, which he stated that the brakes will fail soon because the brake line is rubber I called the dealer and told them about the problem and I was advised that this is not a warranty defect I need to wait till the brake lines burst completely for them to replace it I told them this is a safety issued and was told to bring it in next Thursday the the 16 May 2019 for them to look at it I am puzzled by this system that the warranty or the dealer play with people life's with safety my invoice from the front brakes repair is [xxx] repaired at pine tree Ford Lincoln in woodbridge ont 4167984777 thank you in advance (xxxxx) parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Woodbridge, NY, USA
Power liftgate came down while stationary unloading groceries striking my girlfriend in the head.
- Rio Grande, NJ, USA
Today, I noticed wavy cracks throughout my rear sunroof (as I walked out to my stationary parked car). They are all over the place. I have never had any trauma to the roof. I googled these cracks and there are many complaints from Ford owners about the same issues. Some owners have replaced their sunroofs 3 and 4 times over. It is obvious the glass is defective. There are multiple mentions of a class action lawsuit. The cracks are a safety concern considering they may crack further and fall into the back seat on passengers. I am taking it in to the Ford dealership where I purchased it tomorrow.
- Redondo Beach, CA, USA
While driving vehicle both myself and my wife became very light headed and that was followed by an extreme headache and nausea. Had vehicle towed to local dealership they proceeded to do a tsb that needed to be done and updated the computer. We took vehicle back drove it and had same problem. Returned it to dealer and explained that there was no difference and to please take another look stating that this happened after about 30 min of driving. They could not replicate concern spoke with Ford customer care they opened a case on this and helped get the vehicle looked at original dealer vehicle was purchased at. Said dealer is 1hr 40min away from where we live so once again had it towed at our expense they checked all that was done prior and did there own testing and also could not replicate problem at this point because being afraid that one of us might pass out while driving this becomes a big liability there is a problem with this vehicle and if the testers are not sensitive enough they need to look into better ways to test there vehicle there is only 22600 miles at this time on our Ford Edge 2017 not sure if exhaust or some other gas or chemical is getting into the cabin but what ever it is it makes you very light headed and the Ford company will not address this problem the Edge is very similar to the Explorer in many ways and should be looked at the same way the Explorer was checked out when they found the problems with exhaust getting into the cabin area both police and regular issue vehicles
- Windsor, MA, USA
Takata recall
- Claremore, OK, USA
10/13/2018 - at 28,500 miles. Noticed just yesterday when opening panoramic sunroof curtain in driveway, what looked like a large puddle of water on sunroof while parked. Was not there the day before. Checked it and sure enough, it is a large crack across the sunroof. Extremely disappointed to find. Will be contacting local autonation dealership to discuss repair. It had better be under warranty. I've only owned the vehicle for six months. This is unacceptable.
- Dellwood, MN, USA
Sunroof has cracked for no apparent reason. Nothing has come in contact nor has anything hit it directly. Not sure of when the cracks occured.
- Waxhaw, NC, USA
Purchased this 2017 Ford Edge titanium AWD as a demo from town and country Ford in louisville Kentucky. Vehicle had 5800 miles. The vehicle stays garaged at my home address. I was pulling the vehicle out of the garage into the driveway and there was nothing at all near the vehicle. I looked into the rear view mirror and noticed what looked like a puddle of water on the rear part of the sunroof. I got out of the Edge to find that there was a large crack through the rear stationary part of the sunroof.
- Frankfort, KY, USA
7/15/17 at 867 miles while reversing down my drive my Edge engine stopped. I contacted the dealer after it stopped twice more driving forward. Towed for safety. The vehicle was at the dealer about a week. They were able to reproduce but not determine cause. They did contact Ford hotline for assist. They put on my invoice bad pin fitments. They were not sure it was fixed and turned it over to me. Saturday 10/21/17 driving 55mph on 2 lane highway when Edge came to unexpected halt causing me and my passenger to lurch forward being held by seat belts. The left side of the dash showed one fault code after another. Orange warning lights lit up. I coasted off the highway onto a driveway. After restarted vehicle and it had none of warnings. Drove okay. Monday called dealer service who got me in Tuesday. Service stated they had cold codes but no hard faults/codes so the vehicle needed to be driven to get it to act up again. I was not to restart the engine next time it happened. I was very unhappy taking a vehicle that could stop anywhere at any time. Is safety a real concern or not? 10/30/2017 was reversing out of parking spot and Edge engine stalled. Start button flashing and left side of dash had fault code again. Called dealer service so could get try to get hard codes but they technician just said to just start it, same problem as before. 11/2/17 reversing down driveway when Edge stopped and dash went crazy. One fault code after another came up on left side of dash. Engine start button flashing and lots of orange warning lights on. Videoed dash. Edge towed for safety per dealer. Service had Edge 6 days finding some communication issues with/to power train but no definite cause. They contacted Ford who said put in new powertrain control module. Edge returned to me hoping this was needed repair.
- Minneota, MN, USA
The sun visor on the passenger side fell out of the headliner on the mounting side the first time we put it down--it hung down about two inches. Today under rapid acceleration the other side came out of it's clip fastener and the whole unit fell down about ten inches in front of my wife face. It also appears that the drivers side visor had already been repaired as there are dirty smudges on the underside of the visor. There was also an Edge--2017--on the showroom floor that had the drivers side visor hanging down a couple of inches due to a faulty fastener.. we saw a total of three Edge's including the one we purchased and three of the six visors had the same issue. Ifs a drivers side visor came down the way our passenger side visor did today there is a very good chance of it creating an accident. I am finally having mine repaired tomorrow after waiting two weeks. I have spoken with two service departments who checked service bulletins and they said there had been no reported issues but obviously there is. Also spoke with Ford Motor Company customer service and got the same story. I have pictures but due to being incompetent with using a computer and iphone I cannot get the pictures to this document. If you send me an email I can attach the photos to a reply.
- Topsfield, MA, USA
I hit a utility pole head on. I swerved to miss a car. I was traveling a speed at about 25 miles a hour. The air bag didn't deploy.
- Does Moines, IA, USA
The rear hatch closed on me without any kind of warning as I had my hand's full with groceries an could not stop the door. The car was in park the ignition was off
- Athens, AL, USA
- Nashville, TN, USA