10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
21,614 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #7

Jun 282023

Edge

  • miles
Power Steering System went out while driving. A warning light for the Advanced Traction System came on shortly before the Power Steering went out. This caused me to hit a curb creating a tire blowout. I got both problems fixed and the mechanic stated the issue with the power steering was that a wire for the system was resting on the catalytic converter, which caused the wire to melt and create the power steering failure. The mechanic replaced the wiring and replaced the mounting for the wiring to prevent it from resting on the exhaust system. The defect was only inspected by the mechanic that repaired the vehicle. No insurance or police since I was lucky enough to make it home.

- Gretna, LA, USA

problem #6

Jan 082022

Edge

  • miles
Swollen lug nuts - dealership strongly advised to replace due to possible loss of control, accident or injury.

- Chandler, AZ, USA

problem #5

Feb 152020

Edge

  • 57,000 miles
2017 Ford Edge titanium 57000 miles power steering has stopped and Ford will not help. The car still runs and I am driving without power steering. Local Ford says $ $3000 to fix. Warning lights of: "hill start assist not available"... (never had it anyway). "steering assist fault - service required" "service advance trac" - dashboard icon "stability control off" - dashboard icon... these warnings are on everytime I drive the car.. this started and first happened in mid Feb. 2020. It happened when I was backing out of a parking space. After a few feet it sort of stalled. I restarted and noticed immediately the lights and lack of power steering. Any help is appreciated. $3000 is a lot of money and I am surprised at the cost, lack of help from Ford and the fact that it is still running. Other wise it is a great car ! I have gone to youtube and discovered some electrical problems from others but nothing specific. Any help is great. Thanks.

- Emerald Isle, NC, USA

problem #4

Dec 132019

Edge

  • 37,000 miles
After 37000 miles message stated battery was low. Then lost power steering. I stopped car and it had to be pushed off to side. Another car jumped me and car started. Started driving and lost power steering. Car was jump started again. Drove short distance. Happened again until I got home. Help.

- East Bank, WV, USA

problem #3

Nov 072019

Edge

  • 26,000 miles
While driving an alert came on that stated the steering assist needed service. I continued driving as I was in a remote area with no Ford dealership close by. The steering seemed a bit "loose" but the vehicle was operable. I parked the vehicle once I arrived at my destination with plans to bring it to my dealership when I returned from my trip. I started the vehicle a few days later and the display showed "steering loss stop safely", "service advancetrac" and "hill start assist not available" the vehicle could not be steered and had to be towed to the dealership.

- Charleston, WV, USA

problem #2

Aug 052019

Edge

  • 30,999 miles
The contact owns a 2017 Ford Edge. While driving approximately 65 mph, the steering disengaged and the steering wheel became very loose without warning. The contact was able to feel the difference when the steering re-engaged. The contact was concerned about over steering. The vehicle was taken to san leandro Ford store (located at 1111 marina blvd, san leandro, ca 94577, (510) 352-2000) to be diagnosed, but the contact was informed that the manufacturer did not allow the service technicians to adjust the steering wheel. The contact was informed that there was some calibration made to the steering wheel. The contact was concerned that the vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 30,999. The VIN was not available.

- Hayward, CA, USA

problem #1

Aug 042017

Edge

  • 300 miles
The contact owns a 2017 Ford Edge. While the contact's daughter was reversing out of the driveway, the brake pedal was depressed, but failed to operate. Additionally, the steering seized and the vehicle started to vibrate abnormally. While the vehicle was still in motion, the contact's daughter jumped out of the vehicle and suffered a concussion, bruises, headaches, back aches, and contusions that required medical attention. A police report was filed. The contact stated that the opened door also caused damage to the neighbor's vehicle. The vehicle was towed to an independent mechanic. The vehicle was not diagnosed or repaired. Neither the dealer nor the manufacturer was contacted or notified of the failure. The approximate failure mileage was 300.

- Livingston, NJ, USA