9.3
really awful- Typical Repair Cost:
- No data
- Average Mileage:
- 66,000 miles
- Total Complaints:
- 3 complaints
Most common solutions:
- new engine (3 reports)
I bought the vehicle in 2019, certified pre-owned with 40,000+ miles. Thanks to whoever talked me into the 100000 mi warranty. I took it in because the car didn't sound right to me. Then I was without a car for almost a month. It was darn inconvenient and expensive to rent for all that time. That was my major cost. The dealer said this "happens" on Turbocharged cars. If so, there should be a recall, or you shouldn't make them. Very unhappy that is the life expectancy for a certified car.
- Linda B., Schererville, US
I found a 2018 Ford Edge at Suntrup Ford in Kirkwood and was told the motor and drive train were under warranty for as long as I own the car, so that was a big selling point for me. I bought it on Sept. 19th.
I mentioned to the salesperson Tiffany when we test drove it about a shake in the car when applying the brakes and she laughed if off and said it was the brakes and that it was normal. I had it checked by a dealer close to me and was told my rotors on the front were bad. The Suntrup team insisted they weren't. They also had sold me a car where the windshield wipers didn't work. On my way home from Suntrup, after being told the rotors weren't bad, a light came on the dashboard.
I went straight to Autozone because I knew they would diagnose it at no charge. The code P0303 came up and it indicated that cylinder 3 had too many misfires within a predetermined period of time. Then I got the same free diagnosis from O'Reilly's. This is a huge problem in the motor of a vehicle that I just bought 2 weeks ago on top of having bad rotors.
I went back today to have my wipers fixed and told it will cost me $139.99 for them to run a diagnostic test on my car... It's only been 2 weeks since I bought this car. Why would I have to pay for it? They also said they won't fix whatever is wrong anyway unless I paid for it. Part of the disappointment was that everyone seemed so nice there. They joked around and treated me like one of their own, but not when you have a problem. Nobody even acknowledged that I was there.
This is not fair to me. They had to have known there were problems or they should have if the car was really inspected it like it's supposed to be. I have car back (Oct 31) and it's running great. Dave Sinclair found the problem right away and it was internal and that my engine needed to be replaced. They found that my rotors needed fixed and they did that, my car no longer shakes when I brake and then they also found a hole in the air charge cooler and fixed that. Ford replaced my engine, which was a blessing...
I have a Suntrup warranty which means nothing because they don't honor it.
I'm only asking for what I paid out of pocket, though they owe me for 6 weeks of not having the use of my car and aggravation and they won't even answer the Attorney General emails or the BBB... That should tell you a lot about this dealership...
- bigredtlf, St. Louis, US
My vehicle was in amazing shape everything up to date and never an issue. But when I started the Ford Edge it started to rumble. So I took to a friend who use to work for Ford for 25 years and he knew the problem before I even spoke. The motor blown right after warranty expired!!! Such a loss , the coolant just goes right into the motor and right back out into the reservoir. I called Ford and of course no help nothing it’s like they made these motors knowing they would blow after warranty. Ford doesn’t care and they had no sympathy or want to help me. Such a loss and for a company to just build these motors knowing they are going to blow way under 100k miles speaks so much about Ford as a company.
- Ryan P., Lake Worth, US