10.0

really awful
Crashes / Fires:
1 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
22,145 miles

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« Read the previous 20 complaints

problem #170

Feb 022024

Edge

  • miles
Smelled gasoline under the hood? Technican ran test of engine and here is his report: "Checked the engine light found multilpe codes, I looked up the codes and they all said replace the engine. Did a headgasket test and found the headgasket is bad and that the coolant smells like fuel also." I was advised not to drive the vehicle! The car has only 58,208 miles on it, as senior citizen my acerage is less than 10,000 miles a year. I replaced the engine --$6,178.08. I have also been advised that I may have transmission problems. A search of the web to check for recallssrongly suggests I am not alone as this problem had been identified by other EDGE owners nation wide! I feel the Ford Motor Company has a major responsibilty for the defect.

- Cedar, MI, USA

problem #169

Mar 072024

Edge

  • miles
Ford Ecoboost 2.0 engine in my 2018 Ford Edge failed at 71,945 miles due to cooling leaking into cylinder #2. Engine started rough for about two weeks but leveled out after about 5 seconds. When the check engine light came on while my wife was leaving home, we stopped driving the car until I could get an appt with Conway Heaton Ford in Bardstown KY. There the engine was found to have coolant leaking into the #2 cylinder. Dealer said the car was unsafe to drive and the engine needed to be replaced. They would not return the keys to me due to the safety hazard the car had become. Engine was replaced on [XXX] at a cost of $6916. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Bardstown, KY, USA

problem #168

Apr 032023

Edge

  • miles
In early 2023 I was driving on the highway and the engine shut down with a low coolant message on the dashboard. After a couple different trips to different mechanics, the local Ford dealer determined there was coolant intrusion in the engine block due to a cracked block. On approx 4/10/23 we ordered the vehicle to be fixed at a cost of $7329.04. Ford customer service was unwilling to help with the issue. This is a known issue among ecoboost Ford engines of this generation. So much so that there was a recall for the 1.5l engines(this is a 2.0l). We called Ford customer service who seemed like they were going to help at first but once the supervisor came on she told us she would not help and "if we truly cared about our vehicle we would have purchased an extended warranty". I personally know 4 other people who have been struck by the ecoboost bug and have had to replace their engines due to the coolant intrusion issue. This issue is a safety issue as the vehicle will shut down once it rears its head.

- Wallingford, CT, USA

problem #167

Mar 012024

Edge

  • 50,000 miles
The contact owns a 2018 Ford Edge. The contact stated that upon start of the vehicle, the check engine warning light intermittently flashed on the instrument panel. The vehicle was taken to a dealer where a diagnostic test was performed, and it was discovered that there was coolant intrusion into cylinder #2. The vehicle was diagnosed with engine failure. The manufacturer was notified of the failure and the contact was informed that there were no recalls on the vehicle. The manufacturer referred the contact to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was approximately 50,000.

- Fayetteville, GA, USA

problem #166

Feb 012024

Edge

  • miles
First indication of an issue was when the check engine light illuminated (2/1/2024). I took car to an independent repair shop who identified the codes as PO304 - misfire cylinder 4 and P0316 - misfire on start up. Borescope revealed coolant leaking thru #4 cylinder wall & cylinder #1 showing stream of coolant from cylinder head gasket. Ford TSB recommends long block engine replacement due to coolant intrusion in the engine. The car remained parked from 2/2/24 to 3/13/2024. 3/13/2024. On 3/13 I took the car to the local Ford dealership whose service department confirmed the original diagnosis. Safety issue - coolant intrusion into the combustion chamber could induce an engine fire or cause the engine to seize up while being driven. The car is still at the Ford dealership. The mileage when the CELcame on was 72944 miles. Current mileage approximately 72960. Toatal cost to repaired quoted at $ 9,110.01.

- Nampa, ID, USA

problem #165

Mar 122024

Edge

  • miles
2018 Ford Edge purched certified pre-owned in Novemeber 2023. In February, engine light displayed after diagnostic was ran, we were told that there is a coolant intrusion and we would need to replace the entire engine, approximately $8k. Ford Autonation, Valencia and Ford customer service directed us to contact you so we can report the coolant issue which is a known recall for Ford Edge. The VIN number doesn't fall within the recalled models, but since our vehicle is having the same issue, Ford told us to report this issue to you so that the VIN or Factory can be included in the recall. Ford case # CXH01736957. Car is currently at the Ford Autonation, Valencia Service dept.

- Santa Clarita, CA, USA

problem #164

Mar 112024

Edge

  • miles
The heating in the car was not working. Then one morning the car started overheating and the check engine light came on. Taken to dealer to find the coolant was low and that it was leaking into cylinders 2 and 3 and now the engine needed to be replaced. This is an $8000 plus repair on a car I just bought for $20000 with under 75000 miles.

- Oley, PA, USA

problem #163

Mar 012024

Edge

  • 62,000 miles
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact self-diagnosed the vehicle and retrieved DTC Code: P0303 (Cylinder 3 Misfire Detected). The contact replaced the ignition coils; however, the failure recurred with the engine coolant overheating message displayed. Upon inspection, the contact discovered the engine coolant was low and there was coolant intrusion into the engine. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was opened. The contact was advised to file a complaint with the NHTSA Hotline. The failure mileage was approximately 62,000.

- Smyrna, TN, USA

problem #162

Mar 052024

Edge

  • 53,000 miles
The contact owns a 2018 Ford Edge. The contact stated while driving 30 MPH, the vehicle stalled while approaching a stop light. The vehicle continued to stall when it came to a stop. Several unknown warning lights were illuminated. There was an abnormal fuel odor was detected on the interior of the vehicle. A message that the accessories were available was displayed. The vehicle was taken to an independent mechanic, who checked the battery. The contact called the local dealer, who informed the contact about scheduling an appointment. The vehicle was not diagnosed or repaired. The contact called the manufacturer and was referred to the NHTSA Hotline. The failure mileage was approximately 53,000.

- Lexington, KY, USA

problem #161

Mar 042024

Edge

  • miles
Coolant intrusion into the cylinder. This is a known issue by Ford for a 2018 Edge. The repair calls for replacement of the long block assembly. Since this is a known issue, Ford needs to issue a recall for full replacement, even after warranty expires. This vehicle currently has 74,000 miles.

- Santaquin, UT, USA

problem #160

Mar 042024

Edge

  • miles
Car started to misfire and engine light came on. I took it to the autobody shop and was told I have coolant leakibg unto the combustion chamber and my car needs a new engine!

- Bradenton, FL, USA

problem #159

Oct 072023

Edge

  • miles
Check engine light will appear. Vehicle is blowing number two cylinder along with spark plug every two weeks. It is going through large amounts of antifreeze. Drives as if it is bogged down and shifts very hard and loud. While driving is shakes from front end. I have brought vehicle to a master mechanic and has started that the head gasket will eventually break or could catch fire. This is a on going issue at this time.

- Appleton, ME, USA

problem #158

Jan 222024

Edge

  • 77,000 miles
The contact's son owns a 2018 Ford Edge. The contact stated while her son was driving at an undisclosed speed, the low coolant warning light illuminated. The contact's son drove the vehicle to his residence and parked the vehicle. The next day, the contact-??s son attempted to start the vehicle however, the vehicle failed to start. The vehicle was towed to the dealer where it was diagnosed with a failed engine and that the engine needed to be replaced. The contact was informed that the engine failure was due to coolant leaking into the cylinders. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 77,000.

- Batavia, NY, USA

problem #157

Feb 142024

Edge

  • miles
My car began running rough and a check engine light came on. I took it to a reputable repair shop and the car presented a code indicating a problem with cylinder #4, so they proceeded with a routine tune up. The problem (rough idle and check engine light), then the heater quit working then without any warning the engine coolant temperature warning light came on. The shop examined the car to discover coolant was leaking into the cylinders. This problem is a known defect apparently, known not by me, but by the Ford Motor Co who sold this car with an engine they knew was defective and did not ever warn me. I am grateful the light came on while I was in the city and not out on an isolated highway somewhere without cell service. This is a very dangerous situation. My engine cannot be repaired it has to be replaced! There was no cracked manifold, no blown motor, just this leakage that is the result of a serious design flaw, so serious that Ford quit manufacturing the engine and replaced it with a Series 2 version (it is an ecoboost engine) and my new engine will be the Series 2. I can't even buy the original engine as it has been pulled from the market. But my car was sold new to me in August, 2018 with this flawed engine. I am including pictures the mechanic has taken of the coolant in the engine. The mechanic would not allow me to pick up my car and drive it after discovering this issue as he said it was a safety issue and could lead to my or other driver's injury or fatality. That's pretty serious. the engine replacement is going to cost me $8700 plus the cost of the previous repairs and a rental car for a week while the car is repaired. That is a lot of money for a widow.

- Buckeye, AZ, USA

problem #156

Feb 032024

Edge

  • 126,000 miles
The contact owns a 2018 Ford Edge. The contact stated while driving 45-?"50 MPH, the check engine warning light illuminated. While starting the vehicle, the check engine warning light illuminated, and the wrench symbol was displayed. While driving at an undisclosed speed, the vehicle was shaking and slow to accelerate. The vehicle was taken to the local dealer, where it was diagnosed that a torque replacement was needed. The vehicle was not repaired. The manufacturer was contacted and referred to the NHTSA Hotline, but no assistance was provided. The contact stated that the failure was related to NHTSA Campaign Number: 18V390000 (Power Train). The failure mileage was approximately 126,000.

- Saint Johns, MI, USA

problem #155

Dec 202023

Edge

  • miles
I was driving to a client and while on the interstate the alarm for engine temperature high came on. I pulled off immediately and put my emergency flashers on. I turned off the engine and waited 15 minutes as the manual said to do. I immediately went to buy anti freeze because it was low which was strange because we had the vehicle for two months at this point. Once I put the coolant in I checked the oil and it was fine. The car was ok and ran fine for about 1 week.We had made several calls to the dealership to have it repaired but they would not tow it at first until.ot broke down. Three weeks later. I called Ford because there is a class action lawsuit against them for failing to notify owners of a possible defect with the leak in engine coolant. Now the car needs a new engine because of a blown head gasket which the car was not driven very much after the initial incident happened it was only driven when we thought it was okay we did not know how serious the problem was until we researched the fact that it could have caught on fire it could have broke down in the middle of the highway thankfully the day that it broke down I was getting ready to take my son to school and it stopped right there in the middle of the driveway I could not get it to my parking spot so it was almost in the middle of our street. They finally agreed to have it towed without payment from us because we did not know about any issues and this came on all of a sudden with the car being not that old we did not expect this to be a problem or did we know how serious it was if someone from the dealership or someone from Ford would have let us know that there was a potential engine coolant problem then we could have had it remedied much sooner but with the dealership being many miles away we could not drive it there to have it serviced. I talked to Ford and they said to call or report it to the place I'm reporting it to right now because they said there's nothing they can do to help.

- Charleston, WV, USA

problem #154

Jan 052024

Edge

  • miles
Coolant leaking into the cylinders. Repair is a new engine block. Nothing can be done to prevent it. Ford even has a technical service bulletin about the problem but have not recalled the vehicle for the issue. Car has only 82000 miles and is a 2018 and now having to pay for a new engine.

- Glen Ellyn, IL, USA

problem #153

Nov 012023

Edge

  • 78,000 miles
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the engine overheated, with the check engine warning light illuminated. Additionally, the vehicle was shaking and vibrating and there was a liquid swishing sound coming from the dashboard area. The vehicle was taken to the local dealer who diagnosed an engine misfire in cylinder #4, with coolant in the engine. The contact was informed that the engine long block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 78,000.

- Pell City, AL, USA

problem #152

Dec 272023

Edge

  • miles
After noticing the car ran rough at start up, the "check engine" light illuminated and white smoke appeared under the vehicle, the car was immediately towed to a Ford dealership. Because of the smell and white smoke, it was known that this issue was with the antifreeze/coolant for the vehicle. Once towed and checked out, the service provider found coolant had leaked between cylinders 2 and 3. This was caused by a leaking head gasket and/or faulty design of the engine's coolant system. Because of the leakage, the service department of the Ford dealership contacted me and told me that I would need the long block replaced and it is costing me $4,723.66 to repair a problem that was a manufacturing issue. This issue is a safety concern because the leakage causes the engine to overheat and either shut down or catch fire from the coolant being in the wrong spot. Thankfully, my family is unharmed because I noticed the issue, but this is something that should be repaired. The vehicle only has 75,000 miles on it as a 2018. The standard warranty was expired, but the vehicle should be able to last longer than this mileage without having an engine replaced. This is a well known issue with this vehicle, as a Technicians Service Bulletin has bee made for it. Due to the safety issues, I believe that Ford should be responsible for this cost and a recall should be made to ensure the safety of Ford Edge drivers. I know that other models of Ford vehicles have been recalled and are experiencing the same problems.

- Henrietta, TX, USA

problem #151

Dec 122023

Edge

  • miles
My vehicle has the 2.0 Ecoboost 2018 engine has developed a misfire in the number 2 cylinder. Vehicle is at a Ford dealership engine block has a manufactured defect coolant leaking into cylinder. I purchased lifetime power train warranty no Ford is trying to refuse to repair because. I performed some of the oil changes on the vehicle. Oil has nothing to do with the defective engine block or head on the engine. Ford is very much aware that there is an issue with the 2.0 Ecoboost engine and has fell to do anything for consumers.

- Hinesville , GA, USA

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