The contact owns a 2018 Ford Edge. The contact stated that after starting the vehicle, the vehicle experienced severe shaking and vibrations coming from the engine compartment. Additionally, there was a clanking sound coming from the engine compartment. The vehicle was taken to the local dealer and was diagnosed with coolant intrusion into the engine. The contact was advised that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 64,000.

- Detroit, MI, USA

The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the temperature gauge began to indicate that the engine was overheating. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion resulted in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 96,000.

- Ontario, CA, USA

The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that the vehicle seemed as if the engine was choking. In addition, the contact stated that white smoke was coming from the exhaust. The vehicle was taken to the dealer where it was diagnosed with a coolant leak into cylinder #3 and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact researched Technical Service Bulletin: 19-2346 and Customer Satisfaction Program: 21N12. The contact was advised that the vehicle was not associated with either. The failure mileage was approximately 73,000.

- Round Rock, TX, USA

The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. In addition, the contact stated that the engine overheated. The vehicle was diagnosed by an independent mechanic; however, the failure was not duplicated. The contact was informed by the independent mechanic that the vehicle was consuming an excessive amount of coolant; however, there were no signs of any leaks. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 73,000.

- Deer Park, TX, USA

The contact owns a 2018 Ford Edge. The contact stated that while the wife was driving approximately 30 MPH, the vehicle suddenly lost motive power, the check engine warning light illuminated, and the vehicle stalled. The vehicle was later restarted and driven to the local mechanic who diagnosed that there was coolant intrusion into cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 110,000.

- Wesley Chapel, FL, USA

The contact owns a 2018 Ford Edge. The contact stated that the vehicle was experiencing excessive coolant consumption with the check engine warning light was intermittently illuminated. Additionally, the contact noticed that smoke was coming out of the exhaust pipe. The vehicle was taken to an independent mechanic, where the ignition coil packs and the spark plugs were replaced; however, the failure recurred increasingly. The vehicle was taken to the dealer, where the contact was informed that the engine was misfiring. The dealer advised the contact to schedule another appointment for further diagnostic testing. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the dealer for diagnostic testing. Additionally, the manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 75,000. The VIN was not available.

- Douglasville, GA, USA

The contact owns a 2018 Ford Edge. The contact stated while operating the vehicle, the check engine warning light illuminated, and the vehicle failed to properly accelerate while depressing the accelerator pedal. The vehicle was later taken to the local dealer who diagnosed a misfire in cylinder #3 caused by coolant intrusion into the engine. The contact was advised that the engine long block needed to be replaced. The vehicle was not yet repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was 55,700.

- Moncks Corner, SC, USA

The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the engine misfired with the check engine warning light illuminated. The vehicle was able to restart; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed as coolant intrusion leaking into the cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 96,256.

- Lansing, MI, USA

The contact owns a 2018 Ford Edge. The contact stated while driving at various speeds, the vehicle almost stalled. The check engine warning light was illuminated. The vehicle was taken to a certified mechanic who diagnosed and retrieved DTC code: P0302 and linked the failure to NHTSA ID Number: 10169807 (Engine and Engine Cooling). The mechanic referred the contact to the dealer for assistance. The vehicle had been taken to the dealer and DTC codes: P0302 and P0316 were retrieved. The dealer stated that there was a miss on start-up and white exhaust smoke was coming from the vehicle. The dealer stated that the coolant level was low due to coolant intrusion into cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer had been made aware of the failure and opened a case regarding the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 73,000.

- Bel Air, MD, USA

The contact owns a 2018 Ford Edge. The contact stated while reversing out of the garage, the engine started to misfire. The check engine warning light was illuminated. Additionally, the contact stated that the vehicle failed to start on another occasion. The contact was able to restart the vehicle after several attempts. The vehicle was taken to an independent mechanic, where it was diagnosed that there was coolant intrusion into cylinder #4. The mechanic added coolant to the vehicle and cleared the check engine warning light; however, the failure recurred. The vehicle was taken back to the mechanic, where the same assessment was made. The mechanic related the failure to TSB Number: 19-2346. The local dealer was notified of the failure and an appointment was scheduled for diagnostic testing. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 80,000.

- Lyman, WY, USA

The contact owns a 2018 Ford Edge. The contact stated while starting the vehicle, the engine was misfiring, and there was smoke coming out of the exhaust pipe. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion into the engine. The dealer determined that the engine needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 49,000.

- Spencer, IA, USA

The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle briefly hesitated before returning to normal functionality. The check engine warning light was illuminated. The vehicle was taken to the dealer, who observed a misfire in cylinder #2, due to coolant intrusion, resulting in engine damage. The contact was informed that the long block needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion). The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 101,000.

- Georgetown, DE, USA

The contact owns a 2018 Ford Edge. The contact stated while driving 30 MPH, the vehicle stalled with the check engine warning light illuminated. The contact also stated that the engine temperature warning light was illuminated. The vehicle was able to be restarted however, the failure recurred. The vehicle was taken to the dealer where the vehicle was diagnosed with coolant intrusion into the engine. The contact was informed that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, a case was opened, and the contact was referred to the NHSTA Hotline to report the failure. The failure mileage was approximately 135,000.

- Butler, IN, USA

The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was able to restart; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed with coolant leaking into cylinder #3. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 61,000.

- Fort Branch, IN, USA

The contact owns a 2018 Ford Edge. The contact stated that while the vehicle was idling, the vehicle struggled to remain running. The contact stated that the failure persisted, and the check engine warning light illuminated. The contact took the vehicle to a dealer where it was discovered that there was coolant on the spark plugs, with coolant intrusion into cylinder #2. Due to the failure, the contact was informed that the engine needed to be replaced. The manufacturer was notified of the failure but offered no assistance. The contact was transferred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 50,000.

- Fort Lauderdale, FL, USA

The contact owns a 2018 Ford Edge. The contact stated that upon starting the vehicle, the vehicle was shaking abnormally with the check engine warning light illuminated. The contact took the vehicle to an independent mechanic where an OBD Scanner retrieved code for a misfire. The contact then had the spark plugs and ignition coils replaced; however, the failure persisted. The vehicle was then taken to another independent mechanic where it was discovered that there was coolant intrusion into cylinder #2. Upon investigation, the contact discovered Technical Service Bulletin: 22-2229. The dealer and the manufacturer were notified of the failure and informed the contact that there was no recall on the VIN. The vehicle was not repaired. The failure mileage was approximately 61,000.

- Clifton, CO, USA

The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the engine misfired, and the check engine warning light illuminated. The contact also stated that the temperature gauge indicated that the engine was overheating. The contact checked the coolant level and discovered that the coolant level was low; however, the contact stated that there were no indications of a coolant leak. In addition, the contact stated that smoke was coming from the exhaust pipes. The vehicle was taken to an independent mechanic where the vehicle was diagnosed with a blown head gasket. The contact was informed that the head gasket needed to be replaced. The vehicle was being repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 78,500.

- Huntsville, AL, USA

The contact owns a 2018 Ford Edge. The contact stated that on several occasions while driving at various speeds, the check engine warning light illuminated. The contact stated that on one occasion the "Engine Overheating" message was displayed. The contact stated that the vehicle lost motive power and failed to accelerate as intended. The vehicle was pulled over to the side of the road and turned off for several minutes. The contact stated that coolant was added to the coolant reservoir. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the engine needed to be replaced due to a coolant leak. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 69,000.

- Rapid City, SD, USA

The contact owns a 2018 Ford Edge. The contact stated that while starting the vehicle, the engine was misfiring intermittently. The check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that coolant was leaking into cylinder #2, causing the misfire and the engine to fail. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 80,000.

- Atlanta, GA, USA

The contact owns a 2018 Ford Edge. The contact stated that while at a stop light, the engine started to overheat. The engine overheated warning light was illuminated. The contact had an independent mechanic check the vehicle and determine that the spark plugs were corroded. Additionally, coolant and water were added to the vehicle, but after driving for 10 to 15 minutes, the coolant level was low again. There was no indication of a leak. The mechanic informed the contact that oil was leaking into the engine. The contact called the local dealer, who informed her about a diagnostic test and that there were no open recalls on the VIN. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case, but no assistance was provided. The approximate failure mileage was 115,233.

- Crystal Springs, MS, USA