The contact's wife owns a 2018 Ford Edge. The contact stated that upon starting the vehicle, the engine warning light illuminated. The contact used a code reader and determined the failure was due to the spark plug or cylinder #1. The contact replaced the spark plugs. The vehicle was taken to an independent mechanic, who informed the contact about TSB: 19-2346. The vehicle was taken to the local dealer, where it was diagnosed with coolant intrusion into the engine. The dealer informed the contact that the engine needed to be replaced. The vehicle was repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 45,000.

- Hoover, AL, USA

The contact owns a 2018 Ford Edge. The contact stated while driving 25-30 MPH, the check engine warning light illuminated. The vehicle was taken to an unknown dealer, where the sparks plugs were replaced; however, the failure progressively worsened. The contact stated while driving at various speeds, the failure recurred, and the vehicle shuddered. The vehicle was towed to the dealer, where it was diagnosed with coolant intrusion in the engine. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to TSB Number: 19-2346. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 117,000.

- Wellington, OH, USA

The contact owns a 2018 Ford Edge. The contact stated that the vehicle had experienced rough starts and the check engine warning light remained illuminated. The vehicle was taken to the local mechanic who discovered coolant inside the cylinders and informed the contact that the engine long block needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 48,000.

- Los Angeles, CA, USA

The contact owns a 2018 Ford Edge. The contact stated while driving 35 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who determined that coolant was leaking into the engine. The mechanic recommended that the engine be replaced. The contact called the local dealer and was referred to the manufacturer. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 97,000.

- Hemet, CA, USA

The contact's cousin owns a 2018 Ford Edge. While the contact's cousin was driving at an undisclosed speed, the check engine warning light illuminated on the instrument panel. The vehicle was taken to a dealer where a diagnostic test determined that there was coolant intrusion into engine cylinder #4, which caused the engine long block to crack. The vehicle was repaired by the dealer. The manufacturer was notified of the failure and informed the contact that there were no recalls or warranty on the vehicle for the repair. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was 96,418.

- Belgrade, MT, USA

The contact owns a 2018 Ford Edge. The contact stated that while pulling out of a parking space, the contact heard an alarm, and the message that the engine was overheating was displayed. The contact pulled back into a parking space and the alarm turned off. The contact checked the coolant level and noticed that the coolant level was low. The check engine warning light was illuminated. The contact added water to the vehicle and drove to the residence. The vehicle was taken to an independent mechanic who diagnosed that the Oxygen sensor had failed and that there was coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was informed of the failure and confirmed that the failure was not covered under a recall or warranty. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 119,542.

- Elverson, PA, USA

The contact owns a 2018 Ford Edge. The contact stated while the vehicle was parked, the vehicle shuddered and there was a temporary loss of automotive power. The check engine warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that there was coolant intrusion into the cylinder; and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 60,000.

- Altadena, CA, USA

The contact owns a 2018 Ford Edge. The contact stated that while his wife was driving at unknown speed, there was smoke coming from the exhaust pipe and the vehicle shuddered. The check engine warning light was illuminated. The vehicle was not drivable and was towed to a dealer where it was diagnosed that there was a coolant intrusion into the cylinder. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 94,600.

- Vero Beach, FL, USA

The contact owns a 2018 Ford Edge. The contact stated that upon starting the vehicle, the check engine warning light illuminated on the instrument panel. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion into an engine cylinder, resulting in engine failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 70,000.

- Pampa, TX, USA

The contact owns a 2018 Ford Edge. The contact stated that after starting the vehicle, the vehicle experienced rough idling with the check engine warning light illuminated. The vehicle was taken to the local mechanic who diagnosed that the head gasket had failed, and that there was coolant intrusion into the cylinders causing the engine to overheat. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 52,000.

- Summit, WI, USA

The contact's in-laws own a 2018 Ford Edge. The contact stated while driving approximately 65 MPH, the check engine warning light illuminated, and the vehicle lost motive power. The contact stated that his in-laws were able to drive the vehicle to an independent mechanic and was referred to a dealer for assistance. The contact stated that the vehicle was towed to a dealer. The dealer diagnosed the vehicle and determined that there was coolant intrusion into the engine, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to TSB: 19-2346 Coolant in Cylinders (Engine and Engine Cooling). The failure mileage was approximately 63,000.

- Longmont, CO, USA

The contact owns a 2018 Ford Edge. The contact stated that when the vehicle was started, the check engine warning light illuminated with an engine misfire. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion into cylinder #2 and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 74,000.

- Odessa, MO, USA

The contact owns a 2018 Ford Edge. The contact stated that while cold starting the vehicle, the vehicle was idling roughly and shaking abnormally until the engine had warmed up. The contact stated that while driving approximately 35 MPH, the check engine warning light illuminated. The contact had taken the vehicle to a dealer who diagnosed the vehicle and determined that there was coolant intrusion into the engine block. The dealer recommended that the engine be replaced. The vehicle was repaired. The manufacturer was informed of the failure. The failure mileage was 99,243.

- Tecumseh, MI, USA

The contact owns a 2018 Ford Edge. The contact stated that while his wife was starting the vehicle, there was an abnormal sound coming from the engine compartment. The contact stated that after a while the sound ceased. The check engine warning light was illuminated. The vehicle had been taken to an independent mechanic where it was diagnosed that there was coolant intrusion into the engine, causing damages to the engine that could cause engine failure. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The manufacturer opened a case and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 106,000.

- Saint Clair, MI, USA

The contact owns a 2018 Ford Edge. The contact stated that while driving at 25 MPH, the coolant temperature warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with a coolant leak. The dealer determined that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 77,000.

- Tuscaloosa, AL, USA

The contact owns a 2018 Ford Edge. The contact stated that after starting the vehicle, the vehicle experienced severe shaking and vibrations coming from the engine compartment. Additionally, there was a clanking sound coming from the engine compartment. The vehicle was taken to the local dealer and was diagnosed with coolant intrusion into the engine. The contact was advised that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 64,000.

- Detroit, MI, USA

The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the temperature gauge began to indicate that the engine was overheating. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion resulted in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 96,000.

- Ontario, CA, USA

The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that the vehicle seemed as if the engine was choking. In addition, the contact stated that white smoke was coming from the exhaust. The vehicle was taken to the dealer where it was diagnosed with a coolant leak into cylinder #3 and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact researched Technical Service Bulletin: 19-2346 and Customer Satisfaction Program: 21N12. The contact was advised that the vehicle was not associated with either. The failure mileage was approximately 73,000.

- Round Rock, TX, USA

The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. In addition, the contact stated that the engine overheated. The vehicle was diagnosed by an independent mechanic; however, the failure was not duplicated. The contact was informed by the independent mechanic that the vehicle was consuming an excessive amount of coolant; however, there were no signs of any leaks. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 73,000.

- Deer Park, TX, USA

The contact owns a 2018 Ford Edge. The contact stated that while the wife was driving approximately 30 MPH, the vehicle suddenly lost motive power, the check engine warning light illuminated, and the vehicle stalled. The vehicle was later restarted and driven to the local mechanic who diagnosed that there was coolant intrusion into cylinder #2. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 110,000.

- Wesley Chapel, FL, USA