The contact owns a 2018 Ford Edge. The contact stated while attempting to start the vehicle, there was a misfire and the check engine warning light illuminated. The vehicle was taken to the dealer where it was first diagnosed that a tune-up was needed then the vehicle was diagnosed as a failure with oil leaking into the head gasket, and the engine needed to be repaired. The final diagnostic test determined that the engine block was cracked and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 72,000.

- Cleveland, TX, USA

The contact owns a 2018 Ford Edge. The contact took the vehicle to an independent mechanic where the mechanic discovered a coolant intrusion into cylinder #2. The mechanic replaced the high-volume injection pump and spark plugs; however, the failure persisted. The mechanic then pressurized the engine and discovered damages to the engine block. The manufacturer was notified of the failure and informed the contact that the vehicle was no longer under warranty. The contact was referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was 61,000.

- Coldwater, MI, USA

The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to a dealer, where it was diagnosed with engine long block failure. The vehicle was not repaired. The contact was relating the failure to Technical Service Bulletin: 22-2229. The manufacturer was made aware of the failure and confirmed there was an unknown Customer Satisfaction Program Number; however, the VIN was not included. The contact was advised to call the NHTSA Hotline for assistance. The failure mileage was approximately 47,500.

- Cincinnati, OH, USA

The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion in cylinder #3. The vehicle was not repaired. The contact stated that the failure was a known issue. The manufacturer was made aware of the failure and advised the contact to call the NHTSA Hotline for assistance. The failure mileage was 109,335.

- Chipley, FL, USA

The contact owns a 2018 Ford Edge. The contact stated that after a visual inspection of the engine compartment, she observed that the coolant reservoir was abnormally low. The vehicle was taken to the dealer, who determined that coolant intrusion had damaged the long block, requiring that the engine be replaced. The vehicle was repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 106,000.

- Palm City, FL, USA

The contact owns a 2018 Ford Edge. The contact stated while driving approximately 65 MPH, the check engine warning light illuminated. The contact arrived at his destination and checked the engine and noticed that the coolant level was low. The contact refilled the coolant reservoir and upon starting the vehicle noticed white smoke coming from the exhaust pipe. The contact drove the vehicle to an independent mechanic who diagnosed that the vehicle had a misfire and determined that the spark plugs needed to be replaced. The vehicle was repaired. The contact stated that the failure had reoccurred, and the check engine warning light illuminated, and a large amount of white smoke was coming from the exhaust pipes when the vehicle was started. The contact researched online and related the failure to coolant intrusion into the cylinder block. The contact had not taken the vehicle to a dealer or to an independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The failure mileage was approximately 71,000.

- Montevideo, MN, USA

The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the message -??Engine Coolant Over Temperature-?? was displayed and the check engine warning light illuminated. The vehicle was taken to a dealer, where it was diagnosed and confirmed with engine coolant over temperature failure. The vehicle was not repaired. The contact was relating the failure to an unknown recall. The manufacturer was made aware of the failure but confirmed that the vehicle was not included in a recall related to the failure. The failure mileage was 73,487.

- Orangevale, CA, USA

The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that there was a misfire in cylinder #2. The mechanic replaced the ignition coils and all four spark plugs. Additionally, the mechanic noticed that the coolant level was low and added coolant to the vehicle. The contact stated that three days later, the check engine warning light illuminated and there was no coolant in the coolant reservoir. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion in the engine. The dealer related the failure to TSB Number: 19-2346 and determined that the long block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 62,000.

- Miami, FL, USA

The contact owns a 2018 Ford Edge. The contact stated that the vehicle failed to start. The contact stated that the pressure cap of the coolant reservoir was removed, and the vehicle restarted. The check engine warning light illuminated. Additionally, the contact stated that the engine was idling rough. The vehicle was taken to a dealer where it was diagnosed that the long block engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 108,000.

- Apollo, PA, USA

The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the steering wheel was shaking. An unknown message was displayed, and the check engine warning light was illuminated. The contact checked the coolant level and discovered that it was empty. The contact added coolant to the coolant reservoir; however, the failure recurred. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion into cylinder #4, and it was determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 42,800.

- Las Vegas, NV, USA

The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the engine overheated. The contact stated that the temperature gauge indicated that the engine had overheated. The vehicle was taken to the dealer where the vehicle was diagnosed, and the contact was informed that there was a hole in the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact was informed of an unknown recall however, the VIN was not included in the unknown recall. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to report the failure to the NHTSA Hotline. The failure mileage was approximately 78,000. The VIN information unavailable.

- Ellijay, GA, USA

The contact owns a 2018 Ford Edge. The contact stated while driving 5 MPH, the vehicle made an abnormal clicking sound. The vehicle was taken to the dealer, where it was diagnosed that the flex plate was fractured, and the engine short block was replaced. Additionally, the contact stated that the vehicle was experiencing rough starts and a rough idling. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion in cylinder #1. The dealer determined that the engine long block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 62,500.

- Tulsa, OK, USA

The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with coolant leaking into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to call the NHTSA Hotline for assistance. The failure mileage was approximately 97,000.

- Freeland, MI, USA

The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the temperature gauge began to indicate that the engine was overheating, after which the vehicle lost motive power. The contact was able to pull to the shoulder of the roadway, where the failure persisted. The low-coolant warning light was illuminated. The vehicle was towed to an independent mechanic, who determined that coolant was leaking into the engine block. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 74,000.

- Katy, TX, USA

The contact owns a 2018 Ford Edge. The contact stated while starting the vehicle, the engine was misfiring. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that cylinder #2 was misfiring. The dealer replaced the coil pack; however, the failure persisted. The vehicle was taken back to the dealer, where it was diagnosed that there was a coolant intrusion in cylinder #2 and in the oil. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 56,000.

- Henderson, NC, USA

The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light was illuminated on the instrument panel. The vehicle was taken to the dealer, who determined that coolant intrusion into the cylinders had damaged the engine, and the engine needed to be replaced. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 73,000.

- Palm Desert, CA, USA

The contact owns a 2018 Ford Edge. The contact stated while driving from a complete stop, the vehicle shuddered, and the engine was misfiring. The contact stated that the failure had been recurring mostly during cold starts. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion in the cylinders. The dealer determined that the long block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in an unknown recall. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 58,000.

- Omro, WI, USA

The contact owns a 208 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated on the instrument panel. After a visual inspection of the engine compartment, the contact observed that the coolant reservoir was abnormally low. No warning lights were illuminated. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 84,000.

- Highlands, TX, USA

The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion had caused the engine to misfire, resulting in damage to the engine and requiring for the engine to be replaced. The vehicle was repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 74,000.

- Canton, OH, USA

The contact owns a 2018 Ford Edge. The contact stated that while idling, the vehicle was blowing cold air while the heater was activated. The contact then inspected the coolant level and discovered that it was low and added a gallon of antifreeze. No warning light illuminated. The contact mentioned that a gallon of antifreeze needed to be added every week. The vehicle was taken to an independent mechanic where it was diagnosed that there was a coolant leak and that the failure was related to TSB 22-2229. The dealer was contacted and it was confirmed that the VIN was not included in a related recall. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer was notified of the failure and referred to the NHTSA Hotline. The failure mileage was 127,000. The contact is requesting her vehicle to be added to the recall.

- Salem, IN, USA