The contact owns a 2018 Ford Edge. The contact stated that upon attempting to start the vehicle, the vehicle failed to start. No warning lights were illuminated. The vehicle was towed to the dealer, who determined that coolant had leaked into the cylinders, resulting in engine damage. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 107,000.

- Denmark, WI, USA

The contact owns a 2018 Ford Edge. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train). The contact stated that while driving at an undisclosed speed, the engine started to overheat. The contact was able to move the vehicle to the shoulder before taking the vehicle to the dealer. The dealer determined there was a crack in cylinder #3, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 88,000.

- Troy, AL, USA

The contact owns a 2018 Ford Edge. The contact stated that the vehicle was experiencing coolant intrusion in cylinder #2, causing the engine to misfire. The contact related the failure to TSB Number: 19-2346 with NHTSA ID Number 10169807 (Engine and Engine Cooling). The contact took the vehicle to the dealer where it was diagnosed that the engine had failed and confirmed it was because of a misfire within cylinder #2. The vehicle had not been repaired. The manufacturer was made aware of the failure, and it was confirmed the VIN was not included in a recall nor was the repair covered under warranty. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 86,000.

- Fort Myers, FL, USA

The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the Coolant Level Low message displayed, and there was white smoke coming from the exhaust pipe. The vehicle experienced rough idling. The contact pulled over and turned off the vehicle to cool down the engine. The vehicle was able to restart after several attempts. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion into the cylinders, and it was determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The contact related the failure to Technical Service Bulletin: 19-2346 (Coolant in Cylinders, White Exhaust Smoke, And/or Illuminated MIL); however, the vehicle was not covered under the TSB. The failure mileage was approximately 130,000.

- Surry, NH, USA

Ford Ecoboost 2.0 engine in my 2018 Ford Edge failed at 71,945 miles due to cooling leaking into cylinder #2. Engine started rough for about two weeks but leveled out after about 5 seconds. When the check engine light came on while my wife was leaving home, we stopped driving the car until I could get an appt with Conway Heaton Ford in Bardstown KY. There the engine was found to have coolant leaking into the #2 cylinder. Dealer said the car was unsafe to drive and the engine needed to be replaced. They would not return the keys to me due to the safety hazard the car had become. Engine was replaced on [XXX] at a cost of $6916. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Bardstown, KY, USA

First indication of an issue was when the check engine light illuminated (2/1/2024). I took car to an independent repair shop who identified the codes as PO304 - misfire cylinder 4 and P0316 - misfire on start up. Borescope revealed coolant leaking thru #4 cylinder wall & cylinder #1 showing stream of coolant from cylinder head gasket. Ford TSB recommends long block engine replacement due to coolant intrusion in the engine. The car remained parked from 2/2/24 to 3/13/2024. 3/13/2024. On 3/13 I took the car to the local Ford dealership whose service department confirmed the original diagnosis. Safety issue - coolant intrusion into the combustion chamber could induce an engine fire or cause the engine to seize up while being driven. The car is still at the Ford dealership. The mileage when the CELcame on was 72944 miles. Current mileage approximately 72960. Toatal cost to repaired quoted at $ 9,110.01.

- Nampa, ID, USA

2018 Ford Edge purched certified pre-owned in Novemeber 2023. In February, engine light displayed after diagnostic was ran, we were told that there is a coolant intrusion and we would need to replace the entire engine, approximately $8k. Ford Autonation, Valencia and Ford customer service directed us to contact you so we can report the coolant issue which is a known recall for Ford Edge. The VIN number doesn't fall within the recalled models, but since our vehicle is having the same issue, Ford told us to report this issue to you so that the VIN or Factory can be included in the recall. Ford case # CXH01736957. Car is currently at the Ford Autonation, Valencia Service dept.

- Santa Clarita, CA, USA

The contact owns a 2018 Ford Edge. The contact stated while starting the vehicle, the vehicle was idling abnormally rough. The contact stated that the vehicle shuddered, and an abnormal odor was detected, and white smoke was observed coming from the exhaust. The check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed as coolant intrusion with coolant leaking into cylinder #3. The vehicle was not repaired due to the cost. The contact was informed of Customer Satisfaction Program: 21N12. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 100,000.

- Vine Grove, KY, USA

The contact's wife owns a 2018 Ford Edge. The contact stated while his wife was driving 65 MPH, the message "Engine Hot" was displayed and the vehicle was overheating. The contact's wife pulled to the side of the road and allowed the engine to cool down. The contact stated that his wife turned on the hazard lights and drove to the nearby residence at slow speeds. The contact stated that the failure recurred while driving. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion in the engine. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist because the VIN was not included in a recall. The failure mileage was 70,642.

- Simi Valley, CA, USA

The heating in the car was not working. Then one morning the car started overheating and the check engine light came on. Taken to dealer to find the coolant was low and that it was leaking into cylinders 2 and 3 and now the engine needed to be replaced. This is an $8000 plus repair on a car I just bought for $20000 with under 75000 miles.

- Oley, PA, USA

The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle began to idle abnormally rough, and the contact observed white smoke coming from the exhaust. After a visual inspection of the engine compartment, the contact observed that the coolant reservoir was abnormally low. The check warning light was illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion into cylinder #3 had resulted in damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 110,000.

- Vine Grove, KY, USA

Car started to misfire and engine light came on. I took it to the autobody shop and was told I have coolant leakibg unto the combustion chamber and my car needs a new engine!

- Bradenton, FL, USA

The contact owns a 2018 Ford Edge. The contact stated while operating the vehicle, the check engine warning light remained illuminated, and the vehicle was vibrating abnormally. The vehicle was taken to the local dealer who diagnosed that coolant was discovered in cylinder #1, causing a crack in the engine long block. The contact was informed that the engine needed to be replaced. Additionally, the transmission pressure plate had failed causing the vehicle to vibrate. The vehicle was not repaired. The failure mileage was 98,000.

- Yuba City, CA, USA

The contact owns a 2018 Ford Edge. The contact stated while driving 65 MPH, the vehicle was making a loud noise, driving rough and there was white smoke coming from the exhaust pipe. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and repaired. The independent mechanic performed a spark plug and coil repair; however, the failure persisted. The contact was referred to the dealer for assistance. The vehicle was taken to the dealer and was diagnosed and determined that engine coolant had leaked into the cylinder and head gasket. The contact was informed that the engine block needed to be replaced. The vehicle was not repaired due to cost. The manufacturer was notified of the failure. The failure mileage was approximately 64,000.

- San Jose, CA, USA

Coolant leaking into the cylinders. Repair is a new engine block. Nothing can be done to prevent it. Ford even has a technical service bulletin about the problem but have not recalled the vehicle for the issue. Car has only 82000 miles and is a 2018 and now having to pay for a new engine.

- Glen Ellyn, IL, USA

The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the engine overheated, with the check engine warning light illuminated. Additionally, the vehicle was shaking and vibrating and there was a liquid swishing sound coming from the dashboard area. The vehicle was taken to the local dealer who diagnosed an engine misfire in cylinder #4, with coolant in the engine. The contact was informed that the engine long block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 78,000.

- Pell City, AL, USA

The contact owns a 2018 Ford Edge. The contact stated that the check engine warning light had been illuminated. The vehicle was taken to the dealer where it was diagnosed that there was coolant intrusion into cylinder #2. The dealer informed the contact that the failure was related to and unknown recall campaign; however, the VIN needed to be included. The coils were replaced; however, when the vehicle was returned to the dealer a second time no repairs were made. The manufacturer was made aware of the failure where it was confirmed that the VIN was not included in a recall. The contact was referred to NHTSA Hotline to file a complaint. The approximate failure mileage was 73,000.

- Cary, NC, USA

My vehicle has the 2.0 Ecoboost 2018 engine has developed a misfire in the number 2 cylinder. Vehicle is at a Ford dealership engine block has a manufactured defect coolant leaking into cylinder. I purchased lifetime power train warranty no Ford is trying to refuse to repair because. I performed some of the oil changes on the vehicle. Oil has nothing to do with the defective engine block or head on the engine. Ford is very much aware that there is an issue with the 2.0 Ecoboost engine and has fell to do anything for consumers.

- Hinesville , GA, USA

The contact owns a 2018 Ford Edge. The contact stated that while the vehicle was idling, the temperature gauge increased rose to an elevated level. The contact stated that the vehicle was losing coolant. The check engine warning light was illuminated. The vehicle was towed to the local dealer, where it was diagnosed and determined that there was coolant and water intrusion in cylinder #3, which caused the engine failure. The mechanic informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified about the failure. The failure mileage was approximately 48,800.

- Semmes, AL, USA

The contact owns a 2018 Ford Edge. The contact stated that when starting the vehicle in the morning, the vehicle was idling rough with an abnormal amount of smoke coming from the exhaust. The contact stated that after the engine had warmed up, the rough idling ceased; however, the check engine warning light remained illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that coolant had intruded into the engine block and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 76,000.

- Wichita, KS, USA