The contact owns a 2019 Ford Edge. The contact stated while driving 45 MPH, the vehicle lost automotive power. The contact stated that the vehicle started jerking with white smoke coming from the rear end of the vehicle. There was no warning light illuminated. The vehicle was towed to a local dealer where the vehicle was diagnosed, and the contact was advised that the engine was faulty due to coolant intrusion into the engine. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 33,867.

- Saline, MI, USA

The contact owns a 2019 Ford Edge. The contact stated that the vehicle failed to immediately start. The contact stated that after the vehicle was started, while driving approximately 15 MPH the vehicle stalled. The vehicle was towed to the local mechanic and was diagnosed with coolant intrusion in the engine cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 61,500.

- Stillman Valley, IL, USA

The contact owns a 2019 Ford Edge. The contact stated that the check engine warning light was illuminated. The contact used a vehicle scanner to scan the vehicle. The contact retrieved DTC: P0446 (Evaporative Emission Control System (EVAP) vent control circuit malfunction). Additionally, the contact stated that the infotainment system was frozen and was inoperable, and there was rust underneath the hood because the vehicle was not equipped with a hood shroud. The dealer was notified of the failure, but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, and a case was opened. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 64,000.

- Norwich, NY, USA

The contact owns a 2019 Ford Edge. The contact stated that while operating the vehicle, the message "Coolant Overheated" was displayed, and the vehicle suddenly shut off. The contact stated that moments later, the vehicle was restarted and driven to the residence and examined by an independent mechanic. The contact was informed that the head gasket had blown. No further information was available. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 134,000.

- Wagoner, OK, USA

The contact owns a 2019 Ford Edge. The contact stated that while driving at various speeds, the vehicle was driving rough, and the temperature gauge indicated that the engine was overheating. The contact stated that on several occasions, the vehicle stalled. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that there coolant inside the engine, causing the engine to overheat. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 71,000.

- Mount Pleasant, SC, USA

The contact owns a 2019 Ford Edge. The contact stated when the vehicle was started, the contact noticed white smoke coming from the exhaust. In addition, the contact noticed a burning odor on the interior of the vehicle. No warning light was illuminated. The vehicle was driven to the residence. The contact stated that later in the day, the contact's husband was driving the vehicle and the failure reoccurred. The contact's husband parked the vehicle and checked the coolant level. The contact's husband noticed that the coolant reservoir was almost empty and noticed a burning coolant odor. The vehicle was taken to an independent mechanic and was diagnosed with coolant intrusion and engine coolant. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 50,000.

- Leander, TX, USA

See attached document for complaint.

- Lombard, IL, USA

The contact owns a 2019 Ford Edge. The contact stated that while driving at 25-30 MPH into town, the contact noticed there was white exhaust smoke emerging from the tailpipe. The engine shut down. Several unknown warning lights were illuminated. The contact stated that the failure was related to TSB: 20-2234. The vehicle was taken to an independent mechanic who determined that water had leaked into the engine. The contact called the local dealer, where it was diagnosed that the head gasket needed to be replaced and was unable to confirm any water in the engine. The dealer referred the contact to the manufacturer. The vehicle was not repaired. The manufacturer was contacted, opened a case, and referred the contact to the NHTSA Hotline. The approximate failure mileage was 53,000.

- Scotts Valley, CA, USA

The contact owns a 2019 Ford Edge. The contact stated that the vehicle was experiencing excessive coolant consumption. The contact stated that there was a coolant leak. The contact stated that while driving at undisclosed speeds, the engine overheated even though coolant had been added to the vehicle five days prior. The low coolant warning light was illuminated. The contact was able to pull over safely. The contact called the local dealer and was informed that the VIN was not under recall. The vehicle was towed to an independent mechanic, where it was determined that there was no visible coolant leak. The vehicle was not diagnosed or repaired. The manufacturer was contacted and informed the contact that the vehicle was not covered under TSB Number: 19-2346. The failure mileage was approximately 50,000. The VIN was not available.

- Valrico, FL, USA

The contact owns a 2019 Ford Edge. The contact stated that while driving at 70 MPH, the "Engine Coolant Overheating" warning message appeared on the instrument panel. Due to the failure, the contact had the vehicle towed back to the home. The manufacturer was notified of the failure and the contact was informed that there was a recall on the vehicle for the failure(recall unknown); however, the contact's vehicle was not included in the recall. The contact was then referred to the NHTSA Hotline to file a complaint. Upon investigation, the contact discovered that the failure was caused by the engine consuming coolant at a rapid pace. The vehicle had yet to be repaired. The failure mileage was approximately 57,000.

- Riverside, CA, USA

The contact owns a 2019 Ford Edge. The contact stated while driving approximately 35 MPH, the temperature gauge moved to the "RED zone" and the vehicle nearly stalled while slowing for a traffic light. The contact stated that the failure recurred, and the vehicle was towed to an independent mechanic. The vehicle was diagnosed, and the mechanic determined that there was coolant intrusion into the engine block. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to TSB Number: 19-2346 Coolant in Cylinders (Engine and Engine Cooling). The manufacturer was informed of the failure. The failure mileage was approximately 35,000.

- Lowell, MA, USA

The contact owns a 2019 Ford Edge. The contact stated while the vehicle was parked, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed that there was coolant intrusion into the engine and the engine needed to be replaced. The contact researched and was made aware of NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling); however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 53,000.

- Lakewood, CO, USA

The contact owns a 2019 Ford Edge. The contact stated that while operating the vehicle, the check engine warning light illuminated, and the vehicle experienced a loss of motive power. The vehicle was taken to the local dealer who diagnosed that the coolant had leaked into the cylinders, and the engine long block needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 43,000.

- Osceola, IN, USA

The contact owns a 2019 Ford Edge. The contact noticed that the engine coolant was quickly depleted. There was no warning light illuminated. The failure persisted and the vehicle shuddered while idling with heavy white smoke coming from the exhaust pipe. The vehicle was taken to an independent mechanic where it was discovered that the long block was damaged. A dealer was notified of the failure and the contact scheduled an appointment for a diagnostic test. The manufacturer was also notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 86,000.

- Indianapolis, IN, USA

The contact owns a 2019 Ford Edge. The contact stated while driving at an undisclosed speed and coming to a stop, the vehicle stalled. The vehicle was able to restart; however, the vehicle tugged and jerked. Additionally, the contact stated that the vehicle responded as needed upon depressing the accelerator pedal harder. The contact was able to drive; however, the vehicle was tugging and jerking while driving. The contact stated while pulling into the parking lot of an independent mechanic, the contact saw smoke coming out of the exhaust pipe. The mechanic diagnosed that the exhaust gas had mixed with the coolant system, causing the head gasket failure. The mechanic determined that the head gasket needed to be replaced. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 57,624.

- Omaha, NE, USA

The contact owns a 2019 Ford Edge. The contact stated while at a complete stop with her 9-months old daughter in the vehicle, the contact heard an abnormal flushing sound. The contact stated that upon inspecting the engine compartment, the contact noticed that the coolant level was significantly low. The contact added coolant to the vehicle. The contact stated that the vehicle made the abnormal flushing sound while driving 3 days later. The contact noticed that the coolant level was low and added coolant to the vehicle. The vehicle was taken to two independent mechanics, where it was diagnosed that there was coolant intrusion in the engine. The vehicle was then taken to the dealer, where it was diagnosed and determined that there was coolant intrusion in the engine, and the engine needed to be repaired. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that there would be no assistance with the repair because the VIN was not included in a recall. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 62,000.

- Midland, MI, USA

The contact owns a 2019 Ford Edge. The contact stated that the check engine light illuminated, and a code reader was used to determine that the coolant level was low. The coolant level was topped off; however, the failure returned as the temperature gauge indicated that the engine was overheating. Additionally, there was a heavy white smoke coming from the exhaust pipe upon starting the vehicle. The contact called the dealer and the manufacturer and was informed that the VIN was not under recall for the failure. The manufacturer referred the contact to the NHTSA Hotline. Upon investigation, the contact determined that coolant intrusion into the engine had caused damages to the engine. The vehicle was not diagnosed or repaired. The failure mileage was approximately 68,000.

- North Jackson, OH, USA

The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed and depressing the brake pedal, the vehicle shuddered, lunged forward, and stalled. There was no warning light illuminated. The contact was able to restart the vehicle. The contact stated that the failure had been recurring. Additionally, the contact stated that there was white smoke coming out of the exhaust pipe while starting and driving the vehicle. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion into the engine. The dealer determined that the coolant system needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 51,000.

- Omaha, NE, USA

The contact owns a 2019 Ford Edge. The contact stated while driving approximately 35 MPH, the vehicle started shuddering and jerking abnormally. There was no warning light illuminated. The vehicle was taken to an independent mechanic where the spark plugs were replaced; however, the failure persisted. The contact was advised that the replaced spark plugs might be defective and that the power train control module needed to be updated. The contact stated that an appointment was scheduled with a local dealer to diagnose the vehicle and confirm the information. The manufacturer was made aware of the failure; however, the contact was referred to the NHTSA Hotline. The failure mileage was approximately 64,000.

- San Fernando, CA, USA

The contact owns a 2019 Ford Edge. The contact stated that the vehicle was idling rough while driving, and the vehicle stalled. There were no warning lights illuminated. There was an abnormal antifreeze odor. The contact became aware there was no coolant in the coolant reservoir. The vehicle was taken to the local dealer, where it was diagnosed that the engine was cracked. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 62,800.

- Monroe, MI, USA