The contact owns a 2019 Ford Edge. The contact stated while driving approximately 65 MPH, the accelerator pedal was depressed; however, the vehicle failed to accelerate as needed. No warning light was illuminated. The contact researched and was made aware of Technical Service Bulletin Number: 21-2389. The vehicle was taken to a dealer to be diagnosed. The contact was informed that the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 73,000.

- Rossford, OH, USA

The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle briefly jerked before returning to normal functionality. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the torque converter, requiring the torque converter to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 100,000.

- Mishawaka, IN, USA

The contact owns a 2019 Ford Edge. The contact stated that while attempting to accelerate at speeds under 30 MPH, the vehicle would shudder, shake, and vibrate. The vehicle was taken to the local dealer who diagnosed that the transmission torque converter was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 88,000.

- Borden, IN, USA

The contact owns a 2019 Ford Edge. The contact stated that while her husband was driving at an undisclosed speed, the vehicle jerked erratically. Additionally, the contact stated that the vehicle was not accelerating as intended. The vehicle was taken to the dealer where it was diagnosed with a failed torque converter. The contact was informed that the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 64,000.

- Dayville, CT, USA

The contact owns a 2019 Ford Edge. The contact stated while driving from a complete stop and depressing the accelerator pedal, the transmission was slipping, and the vehicle hesitated while responding. There was no warning light illuminated. The contact stated that the failure occurred while driving at various speeds. The vehicle was taken to the dealer, where it was diagnosed that the torque converter needed to be replaced; however, the part was on backorder. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline assistance. The failure mileage was approximately 60,000.

- Callahan, FL, USA