The contact owns a 2021 Ford Edge. The contact stated that while accelerating, the vehicle jerked and went into low-power mode. While at a stop, the contact depressed the accelerator pedal, and the vehicle surged forward. After using the phone charger, the phone charger overheated. The contact unplugged the phones. The contact stated that the steering wheel was hot to the touch. There was an abnormal burning odor detected. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the failure was related to the turbo-eco boost and engine. The sensors, valves, brackets, and hoses were replaced, but the failure recurred. The local dealer was not contacted. The manufacturer was contacted, but no assistance was provided. The approximate failure mileage was 44,000.

- Gladstone, MI, USA

I took my car into the dealership because my crash sensor light kept coming on & my cruise control wouldn-??t work. The dealer said that the crash sensor bracket was fractured & the dealer wouldn-??t repair it under warranty. The bracket wasn-??t repaired, they wanted $595 to repair it. This is the same complaint as NHTSA ID# 11506284 on [XXX]. VIN# [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Brownstown Township, MI, USA

IN feb 2022 my dash produced a pre-collision assist not avaible and also a adaptive cruise not available sensor blocked see manual. when i tried to tap the button for cruise control it would show set speed, but wouldn't let me. i called ricart ford in ohio and took it to them. they said it was the cruise control manual bracket had been damaged by outside force( a rock) and ford wouldn't fix it. Mind you I have never hit anything with this vehicle. Ricart refused todo anything so i contacted ford and they said take it to a different dealership. Took it to donley inohio they said a bird. Now the screen gltiches, the front camera doesn't work, the hatch will open and shut multiple times and when shutting the moon roof it will stop and go back. Then it made a sound and sounded like the gearbox, also car alarm went off, while running in park, nothing touching keys. Also the all wheel drive light will come on and say dissabled.

- Fredericktown, OH, USA