3.0
hardly worth mentioning- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 46,750 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2022 Ford Edge. The contact stated while driving at various speeds, the vehicle lost motive power and stalled without warning. After restarting the vehicle, the vehicle operated as designed. The contact stated that the failure had occurred on three separate occasions while his wife was driving. On one occasion while making a turn, the vehicle stalled, nearly causing a crash with another vehicle. The vehicle was taken to the local dealer however, the mechanic was unable to identify cause of the failure. The mechanic found no failure with the vehicle. The manufacturer was also notified of the failure. The failure mileage was 4,000.
- Albuquerque, NM, USA
The contact leased a 2022 Ford Edge. The contact stated while driving at an undisclosed speed, that she smelled a burning and chemical odor inside the cabin of the vehicle. No warning light was illuminated. The vehicle was taken to the dealer where the failure could not be determined. The contact stated that the technician was informed that the odor was a burn-off odor; however, the contact was concerned for her safety. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 183,000.
- Saline, MI, USA
The Ford Edge Sync 4A system has a random system lockup and reboot issue since delivery. The vehicle has been examined by the leasing dealer's service department and they were unable to resolve the concern. The service tech writes in the service report "The Ford is investigating software issue with Sync 4 in Edges". In multiple communications with Ford Customer Support dept and the leasing dealer service manager, the issue is known, but THERE IS NO RESOLUTION PLAN ISSUED BY FORD. The issue has existed since vehicle delivery. The effect of this issue is that all functions of the Sync system are disabled for minutes while the system locks up (the touch screen becomes completely unresponsive) and the system reboots. Phone calls are terminated, the backup camera is disabled, and driver attention is diverted while trying to determine what is going on with the Sync system and the aforementioned functional issues.
- Northville, MI, USA
- Farmington Hills, MI, USA