The contact owns a 2023 Ford Edge. The contact stated that while driving at an undisclosed speed with the defroster activated, the infotainment system screen turned blank, and then the defroster was inoperable. Additionally, the contact stated that the heater and A/C failed to operate as needed when the infotainment system screen turned blank. No warning light was illuminated. The Better Business Bureau (BBB) was made aware of the failure and a case was opened. The vehicle was taken to the dealer, where the BBB had a Ford inspector diagnose the vehicle; however, no diagnostic codes were retrieved. The dealer replaced the Accessory Protocol Interface Module (APIM) and performed an unknown software update. The failure recurred, and the vehicle was taken back to the dealer, but the cause of the failure could not be determined. The vehicle was then taken to a second dealer, Sioux City Ford Lincoln (3601 Singing Hills Blvd, Sioux City, IA 51106), where a technician test-drove the vehicle with the contact. The contact was informed that the vehicle had been involved in a collision, which voided the warranty coverage. The vehicle was later taken back to the second dealer, where the contact was informed that the vehicle had not been involved in a collision. The vehicle was not diagnosed or repaired and remained at the dealer. The manufacturer was made aware of the failure and several cases were opened. The failure mileage was approximately 6,500.

- Rock Valley, IA, USA

The contact owns a 2023 Ford Edge. The contact stated that while driving at an undisclosed speed and attempting to utilize the hands-free calling and/or GPS features, the center display failed to function properly. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the center display, informing the contact that a software update was required. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 8,000.

- Oneonta, AL, USA

The contact leased a 2023 Ford Edge. After a rainstorm, the contact discovered water accumulation in the footwell of the front driver-??s side of the vehicle. The vehicle was taken to the dealer where parts of the interior of the vehicle were removed to dry out the interior of the vehicle; however, the dealer then discovered there was a crack in the windshield which caused the failure. After two weeks in the possession of the dealer, the vehicle was returned to the contact; however, the vehicle failed to start up after several attempts. The vehicle was driven and towed to the dealer on multiple occasions where diagnostics were performed but no defects were found. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 17,095.

- Livonia, MI, USA