My complaint is about the master cylinder and the rear door latch. I called the Ford dealer and complained about my master cylinder leaking, they told me that recall was already performed on my vehicle in 2012. I wanted to know why would my master cylinder be leaking again two years later? I wonder if this job was ever done. I don't feel that the customer should have to pay for a job that wasn't performed. My other complaint is my rear door latch. I went to the dealer and told them that I was having a problem with my rear door locking and opening. The service department told me I had to pay for this service. Now I see there was a recall on the rear door latch but I was not informed about this recall nor did I receive a recall letter. I want to know how I go about having these services completed.

- Roselle, NJ, USA

1 - rear latch is not working properly. When it is cool outside, the latch will not open the back door. 2 - window latch has rusted causing the rear window to detach from the hinge. Not that I am bidder, but at 37K miles, the transmission blew.... I discussed this issue with both Ford and my dealership ([xxx]). both companies stated they could not help me and that it was on me to pay to correct. I explained that this was due to a lack of using proper supplies. They could not have cared less. I am hoping you can have them look into this because I would really hate to be involved in a car accident cannot use the rear as an exit.... information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Pittsburgh, PA, USA

The contact owns a 2002 Ford Escape. The contact stated the rear lift-gate latch was inoperable. The vehicle was taken to the dealer who stated NHTSA recall campaign id number: 04V602000 component: Latches/locks/linkages: Doors: Latch was related, however, the VIN was not included. The contact will be responsible for the repair cost of $85. The manufacturer was notified and stated the recall did not include her VIN. The vehicle was not repaired. The failure mileage was 90,000 and the current mileage was 140,000.

- Newark, NY, USA

2002 Ford Escape rear door and window are jammed and cannot be opened also rear drivers door.

- Ville Platte, LA, USA

I have a 2002 Ford Escape, and the rear liftgate window hinges have broken 3 times [one twice, the other once] in normal operation. This is exactly the problem covered by safety recall 04S20, but Ford says that only applies to cars built in different assembly plants, not mine.

- Bloomington, IN, USA

I own a 2002 Ford Escape XLT. Since I purchased it in the fall of 2003, at different times both the front passenger door and rear passenger door have gotten stuck where I haven't been able to open them from either the inside or outside of the car. The first incident was the front passenger door, which was fixed when I took it to the dealership. The second incident occurred 4 days ago and the dealer is going to charge me a $300 diagnostic fee to figure out the problem. In addition, periodically, my trunk will not open no matter what I try. Then the next day, it will. This has occurred at least 15 times since the fall of 2005. In all of the incidences listed the doors were unlocked, although we tried to lock and unlock them several times to see if it was just stuck.

- Brandon, FL, USA