4.8
definitely annoying- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 21,248 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The 2002 for ecape that I have owned for 16 months has a defect in the engine that has made it unoporable and the computer system that is supposed to warn you of engine trouble never worked.
- Richmond Heights, OH, USA
My 2002 Ford Escape's tire (manufacturer continential tires) had seperated and had caused 2 other tires to wear improperly. Though all recommended maintenance was performed and documenation was provided to the dealership, Ford of vicksburg, I was told that "it wasn't Ford's problem or responsibility". I then contacted continential tires, who advised to take the vehicle to sears, 40 miles away from the town I lived in. After taking the vehicle to sears and inspected, continential tire advised sears "they would pay for half of the seperated tire and that was it." I then spoke with the senior representative, carrie, of the tire manufacturer on the phone who advised that "the situation was Ford's responsibility because they have a bumper to bumper warranty." I purchased my vehicle (new), December 2001. I conducted the recommended service as advised. I had approximately 22,000 miles in July, 2003 when the problem was discovered, which was shortly after I had an alignment performed at a Ford dealership in Louisiana. I did nothing to cause the problem that occured and was given "the business" of "it's not my responsibility", so it became my problem on a vehicle "supposedly" under warranty. I can't believe the run around I received from Ford as well as continential tire regarding something that I had not caused or had any control of, after having the recommended service performed on my brand new vehicle. I will never own another Ford vehicle and will ensure the vehicle does not have tires manufactured by continential.
- Vicksburg, MS, USA
- Escondido, CA, USA