10.0
really awful- Crashes / Fires:
- 5 / 1
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 72,907 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2004 Ford Escape. While driving at an unknown speed, the contact lost control of the vehicle and crashed into a ditch. The steering wheel air bag deployed. A police report was not filed. The driver sustained bruising to the legs and was unconscious. Medical treatment was received. The contact was uncertain if the front passenger and curtain air bags deployed. The vehicle was towed to a police impound lot. The vehicle was not diagnosed by an independent mechanic or a dealer. The manufacturer issued NHTSA campaign number: 12V353000 (engine and engine cooling, vehicle speed control); however, the vehicle was not included. The manufacturer was notified of the failure and inquired about access to the vehicle to investigate the cause of the failures. The approximate failure mileage was 177,000.
- Louisville, KY, USA
It seems one day I noticed my airbag light on. It is usually on constantly or blinking. I am not sure why it stays on. I see a lot of complaints about these airbags on this site. I wish I knew this problem prior to purchasing this car. I also just recently had the hood release cable break on me. Call the dealership and they don't make them anymore. Great! wonderful! when I went to the parts store the counter person said that this was the 5th Ford hood release that they had people looking for in less than a month. Is there some kind of recall for the hood release cable" should there be?"
- Worcester, MA, USA
My 2004 Ford Escape just reached 120,000 miles and my airbag light came on while I was driving home from work on night. The next day I took it to dealer to see what was wrong, they said it was seat belt problem and it would cost $400-$500 to fix it. So I decided to get a second opinion & I took it to a mechanic that does all my repairs to see what he would say. He put it on computer to see what showed up and it says side airbag open circuit. I called dealer to see why they said it was seat belt issue and dealer said they get a lot of older Escapes in with airbag lights and its usually just seat belt issue. I personally don't trust the dealer near me but don't want to drive 1 hr away to another dealer. My mechanic is doing research for me. I trust him before the dealer. Obviously there is issues the airbags in the 2004 Ford Escape and there needs to be an investigation so a recall can take affect. Hopefully no one gets in an accident and gets hurt or killed bc of this issue.
- Punxsutawney, PA, USA
In April 2016, I purchased a used 2004 Ford Escape with approximately 130,000 miles on it. The vehicle had a recent state inspection sticker verifying that it passed all state safety standards, to include having working airbags. However, after driving the Escape for only a few days, the airbag light started flashing and later stayed on. Now the airbag stays on all the time. During this same time, the vehicle also started experience an intermittent stalling problem. Not sure if these problems are connected to a larger issue...especially since both problems started occurring at the same time. After reading various articles online, I realized that the airbag light issue is a common problem among Ford Escapes and expensive to fix and sometimes a reoccurring problem. I have driven many other vehicles (non-Ford) with over 200,000 miles on them, and none of these vehicles have ever had any non-operable airbag issues. Due to this being a serious safety issue, with airbag(s) in the Ford Escapes becoming prematurely inoperable, Ford should make a safety recall to fix this problem...before someone accidentally gets hurt or killed, from having an inoperable airbag or airbags in their vehicle.
- Ruckersville, VA, USA
Airbag light blinks or continuously stays on...also rear passenger shock has broken away from wheel well causing unsafe driving conditions. I just had this vehicle financed back in February 2016.
- Greensburg, PA, USA
The SRS airbag light was blinking-the code said that the seatbelt connector had failed-they had to remove and replace the seatbelt connectors costing us $493.13, and this is a safety issue that Ford should cover under a warranty or safety recall. I am out $493.13 plus the $100 diagnostic fee and need to be compensated for this. I have attached the services performed by the repair shop. Ford said it was not covered by warranty or any recall. That is ridiculous. Please advise. Thanks
- Acworth, GA, USA
Takata recall
- Apollo Beach, FL, USA
Takata recall
- Santa Fe, NM, USA
The contact owns a 2004 Ford Escape. While starting the vehicle, the air bag warning light illuminated continuously. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 72,400.
- Sunnyvale, TX, USA
The contact owns a 2004 Ford Escape. The contact stated that while driving at various speeds, the air bag warning indicator illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the seatbelt alarm pre-tensioner needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 130,000.
- Midland, MI, USA
The contact owned a 2004 Ford Escape. The contact stated that while driving at approximately 20 mph, the speed accelerated independently, the brake pedal was depressed but failed to respond causing the vehicle to crash into a guard rail. The air bags did not deploy. A police report was filed. The vehicle was towed to an independent mechanic. The vehicle was destroyed. The VIN was not included in NHTSA campaign number: 12V353000 (engine and engine cooling, vehicle speed control). The manufacturer was made aware of the failure. The failure mileage was unknown.
- Fulton, MO, USA
The contact owns a 2004 Ford Escape. While driving at approximately 65 mph, the air bag warning light illuminated. The failure recurred intermittently. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 61,000.
- Brick, NJ, USA
The contact owns a 2004 Ford Escape. While driving at 35 mph, the air bag warning light illuminated. The vehicle was taken to the dealer. The technician replaced two front seat belt buckles and terminals. Also, the air bag warning fault code was cleared. The contact stated that the failure recurred intermittently. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 74,508.
- Vero Beach, FL, USA
I have a 2004 Ford Escape, in 2012 I paid $336.90 to have the air bag fixed. In 2014 the air bag light returned, I paid $356.83 for it to be fixed again. Now I recently paid $99.95 for a diagnostic fee to be told I need to pay an additional 600 plus to have it fixed. I called Ford who said they can do nothing. I called the dealer where the car was allegedly repaired and they were of no help. This is a major safety problem and I do not have the funds to fix it again and truly believe Ford should fix it and or reimburse me for the costs I have incurred so far. Can you help?
- Vero Beach, FL, USA
Vehicle airbag light goes on and off intermittently. This happens whether parked or driving, whether there is a passenger or not. Vehicle will "rev" in park, if the steering wheel is turned slightly, bumped or move. Twice vehicle has "jumped" while in parked when this has happened. Major issue: Door locks will not open. There is no manual lock on the doors, only electronic. No place for a key. Passengers have been locked inside with no way to exit vehicle except to climb over seat. Will happen to various doors, most often the front passenger door, but not all doors at the same time (we believe this may happen, ) door lock will click 3 times but will not unlock.
- Warren, OH, USA
The contact owns a 2004 Ford Escape. While driving at 30 mph, the contact heard a noise coming from the rear passenger side of the vehicle. In addition, the contact stated that the air bag and seat belts warning lights illuminated and the front driver side seat belt failed to retract. The vehicle was taken to a dealer who diagnosed that the rear passenger inner fender well corroded and needed to be replaced. The vehicle was not repaired. The vehicle was also taken to an independent mechanic who diagnosed that the seat belt pretensioner connectors needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 28,000.
- Massillon, OH, USA
Air bag light is continually on for many years - feel a safety issue I haven't received a recall notice on the airbags no crash rear inner fender wells rust through on 2004 Ford Escape models according to dealership- manufacturer issue - would like replaced - safety issue my entire family owns Ford vehicles. My father retired from Ford, canton, Ohio we have always been proud to be Ford owners.
- Massillon, OH, USA
I was in a head on crash going approximated 35 mph and my air bags did not deploy.
- Nixa, MO, USA
The airbag light on the dash board flashes as it's supposed to and then remains illuminated. This defect was present and known about long before the 2013 model recall. Include earlier year Escapes in the airbag recall--we are still driving them.
- Cincinnati, OH, USA
- Davie, FL, USA