10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 64,157 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Two years ago our Escape suddenly lost power steering due to faulty sensors. I took my vehicle to frontier Ford in santa clara, California, and they charged me $1200 to get it fixed. In the last 5 days, the power steering went out on me 3 different times -- all while driving -- causing me to have to turn-off the vehicle and then re-start it. It's my wife's Escape -- she weighs 106 lbs -- thankfully, I was driving the vehicle each time this has occured (I'm 220 lbs, and I cannot drive the vehicle w/O pwr steering. The first two times the pwr steering went out, I was backing the car out of the garage. Today it went out on me while I was stopped at a light, in heavy rush hour traffic. The warning light and bells came on saying "problem with steering" -- I turned the vehicle off, and then it would not re-start. It took several attempts to try and re-start -- it finally did re-start -- but only after infuriating a great number of people who were stuck in back of me during their morning commute.
- Santa Clara, CA, USA
The subframe is rusted completely out, there was a recall on prior years where they placed a piece of metal to prevent the wheel from coming off. In later years they used the same part, which has the same problems. They should have changed the part or at least redesigned the part so that this wouldn't happen again. Car is now parked untill fixed
- Plymouth, MN, USA
The contact owns a 2007 Ford Escape. After the vehicle was engaged in park, the steering wheel shook without warning. The vehicle was taken to kriegers Ford (3205 North hwy 61, muscatine, ia 52761) where it was diagnosed that the torque sensor failed and needed replacement. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 129,165.
- Muscatine, IA, USA
The vehicle has less than 13,000 miles on it and the power assist to the steering has suddenly stopped working. The vehicle is in like new condition. This is clearly no sign of neglect on such a low mileage vehicle.
- Baker, LA, USA
The contact owns a 2007 Ford Escape. While driving at 25 mph, the steering wheel seized and the vehicle stalled without warning. The vehicle was taken to a dealer where it was diagnosed that the module failed and needed to be replaced. The vehicle was repaired. The vehicle was not included in NHTSA campaign number: 14V2840000 (steering). The manufacture was notified of the failure. The failure mileage was 40,000.
- West Havens, CT, USA
The electric power steering failed while going around a curve at 35 mph. The failure was sudden without any warning. The electric power steering is still non functional and is due to be evaluated next week. I am glad that the incident happen while I was driving instead of my wife or children because they may have had a harder time controling the car since they have always driven cars with power steering
- Pasadena, MD, USA
Right front tone ring cracked causing ABS to malfunction and inability to brake safely. Part is a very common failure point and Ford should address this issue.
- Cle Elum, WA, USA
The contact owns a 2007 Ford Escape. The contact stated that the vehicle stalled without warning on multiple occasions while traveling at any speed. Additionally, the power steering assist would fail without warning and exhibit a loud noise as the contact attempted a turn. The vehicle was taken to a repair shop where the fuel pump, filter and the sensor were replaced. The stalling failure recurred without warning. The mechanic was unable to further diagnose or duplicate the failure. The manufacturer was not notified of the failure. The approximate failure mileage was 100000. The VIN was not available.
- Miami, FL, USA
While driving along a curve in the road with no road hazards apparent, the driver side front axle cracked, causing warnings to light up on the instrument display. The axle was replaced immediately.
- Bristol, CT, USA
The contact owns a 2007 Ford Escape. The contact stated that the steering pump was replaced three times from a recurring failure. The dealer advised the contact that the steering pump was a component that was known to continuously fracture. Most recently, the contact was advised that the steering pump would need replacing yet again, as well as the steering rack. The dealer advised that metal shavings were entering into the steering rack because of the replacement of the steering pump. The failure mileage was 49,000 and the current mileage was 52,000. Updated 12/21/12 updated 1/9/2013
- Bound Brook, NJ, USA
The contact owns a 2007 Ford Escape. While driving approximately 40 mph, the steering wheel became difficult to maneuver while turning. There was also an abnormal hissing sound within the steering column. The vehicle was taken to seven different independent mechanics for diagnostics. The mechanics replaced the driver side lower control arm, ball joints and steering pump. The failure continued after the repair. Later, the failure recurred and the contact lost control of the steering wheel. The contact then crashed into another vehicle. The vehicle was taken back to the independent mechanic who advised that the rack and pinion would have to be replaced. The vehicle was not repaired. The approximate failure mileage was 42,000.
- New Hyde Park, NY, USA
The contact owns a 2007 Ford Escape. The contact stated that the power steering would intermittently fail while driving or stopped. While driving at various speeds, the steering wheel would become tight and difficult to turn. If the vehicle was stopped, the steering wheel would intermittently lock up. The vehicle was taken to an independent mechanic where the power steering fluid was checked and all of the lines were flushed. The mechanic was unable to diagnose the failure. The failure mileage was unknown and the current mileage was 42,000. Updated 08/01/11 the dealer informed the consumer the vehicle needed a steering, rack and lower control arm. Six months after the vehicle was purchased, the transmission had to be replaced.
- New Hyde Park, NY, USA
Rattle was noticed for quite awhile. Took in car for another problem and mentioned rattle under car. Problem was diagnosed as having 'wornfront sway links causing knock noise."replaced both front links.
- St. Clair Shores, MI, USA
The contact owns a 2007 Ford Escape. While driving approximately 70 mph, the vehicle stalled without warning. When the failure occurred, the steering column locked and prevented the contact from controlling the vehicle. The vehicle was towed to the dealer and they repaired the torque converter. The failure recurred several months later. The dealer is currently diagnosing the vehicle to determine the cause of the failure. All of the remedies to date have been insufficient in correcting the failure. The failure mileage was 21,731 and current mileage was 22,000. The transmission was jerking and shifting hard. When coming to a stop it made a sound like twisting metal and the brakes popped and jerked, when accelerating in a curve. There was no response from the vehicle when the accelerator was applied. The vehicle also pulled to the left. The consumer also stated the vehicle stalled while driving 70 mph. The overdrive light illuminated for no reason, the automatic door locks did not work properly, they would lock and unlock at will while the consumer was backing up. Updated 02/05/09.
- Little Rock, AR, USA
- Newport, RI, USA