Torque sensor failing after being replaced or reprogrammed steering wheel locking up in place

- Antelope, CA, USA

The contact owns a 2008 Ford Escape. The contact stated that the eps failed to function properly, which caused the steering wheel to seize. The contact had to apply extreme force to turn the steering wheel in either direction. The vehicle was excluded from NHTSA campaign number: 14V284000 (steering) according to the manufacturer. The dealer (tasca automotive group, 1300 Pontiac ave, cranston, ri 02920, (800) 788-2114) was contacted. The manufacturer was aware that the same symptoms may be related to the recall for this vehicle, but they provided no solution other than advising the contact to take the vehicle to the dealer. The failure mileage was not available.

- Providence, RI, USA

The contact owns a 2008 Ford Escape. While driving unknown speeds on February 19, 2018, the steering wheel shook. Two days later, while driving 40 mph, the steering wheel seized as an abnormal dinging noise was heard and the wrench icon illuminated. The contact called a local dealer (dick edwards auto plaza, 1825 goldenbelt blvd, junction city, ks 66441) and left a voice message but the dealer failed to return the phone call. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but offered no further assistance. The failure mileage was 166,000.

- Junction City, KS, USA

Already had this recall fixed-# 14S05. Recall originally "fixed" in December of 2014. Steering wheel was shaking while driving and stationary, rattling noise. A new torque sensor was installed and that would take care of the problem. Today, having the same issues- steering wheel turning on its own, rattling. Doesn't matter if I'm driving at a stop light, turning, all the time. Have been told since it was already fixed(no it wasn't), they now have to replace the steering column which will cost about 1500 and it is not covered under the original recall. But they also say, that I should hold on to my receipt in case the recall gets extended, and can maybe get reimbursed. What's funny, is that the new steering column is redesigned(interesting) and other parts need to be changed along with it. Seems like Ford knew there was a problem the whole time and just took the cheap way out, and knew the original recalled parts would fail again and they wouldn't have to pay since it was already "fixed". not right

- Aurora, IL, USA

Recall was done in 2014 for power steering issues. We brought it to our local dealership and was told that the recall was just to update the module. After that, our steering would go off and on every now and then, but didnt think anything of it. About a month ago our power steering went out. I called our local Ford and told them of the problem. I was told that there is nothing they can do unless I pay $120 for them to diagnose the problem. After looking up what the recall actually was, it was a recall regarding the power sterling itself. I called Ford company and they said that because our local Ford already submitted the module update, then it was up to us to fix the problem. Looking at the recall, several people posted that Ford did the same to them after the recall was issued. Dealerships claiming it was just a software update. This is not the first vehicle and recall issue we have had with Ford. Their way of handling recalls that could potentially result in accidents, should not be tolerated. If systems have recalls, they should be required to fix the recalled part, not put a band aid on it to save a few bucks and get away with it.

- Belgrade, MT, USA

The contact, an independent mechanic, called to file a complaint for the owner of a 2008 Ford Escape. The contact stated that there was a failure with the electronic power steering. The contact stated that the steering was difficult to operate. The contact stated that the power steering reverted back to manual operation due to the eps failure. Lynch Ford (410 us-30, mt vernon, ia 52314, (319) 895-8500) was contacted and the vehicle owner was informed that the vehicle had been repaired per NHTSA campaign number: 14V284000 (steering). The vehicle was not repaired a second time. The manufacturer was notified of the failure. The approximate failure mileage was 156,000.

- Springfield, IA, USA

I purchased this vehicle from a reputable used car dealership about 8 months ago. About a week ago my power steereng went out. I went into a mechanic and they said my torque sensor will have to be replaced. I did some research online and found that Ford issued a recall for my vehicle(and 1.4 million others) in 2014 because of a torque sensor failure and I simply needed to bring the vehicle into the nearest Ford dealership and they would fix it free of charge. When I called to schedule an appointment they said they wouldn't be able to fix it because the repair for that recall had already been performed on my vehicle, before I purchased it. I called Ford's corporate customer service line, and got the same response. This is completely unacceptable, the exact same issue is happening again, but Ford isn't taking responsibility. I have found dozens of complaints online of the same issue happening to other consumers where Ford will not honor the recall. Ford manufactured a faulty and dangerous product and is unwilling to correct their mistake.

- Omaha, NE, USA

The contact owns a 2008 Ford Escape. The contact received a recall notice for NHTSA campaign number: 14V284000 (steering) in 2016. The vehicle was taken to bell Ford (2401 West bell rd, phoenix, AZ 85013) where it was diagnosed that a software update was required. Later, while operating the vehicle, the steering wheel vibrated while the engine idled. The vehicle was taken back to the dealer where it was diagnosed that the steering rack replacement and steering calibration needed to be repaired. The vehicle was not repaired. The manufacturer was notified, but no assistance was offered. The contact indicated that the failure progressed and the power steering assist was inoperable. The failure mileage was 95,000.

- Glendale, AZ, USA

Steering wheel started shaking back & forth when I stopped at stop sign. I read that was the signs of steering not working. I drove slowly home 2 miles & parked.. there has been recall but not for mine, but same problem..

- Abilene, KS, USA

The power steering failed while driving, took to dealership and they told my daughter since the update was done it would cost $800 to fix part. This part should've been covered by the recall, now they want $2000 to fix because another part is bad. They sent my daughter a letter about the steering ujoint just to get it in the shop, that's when they did their update to satisfy your recall, now she lost power steering while driving, now won't honor your recall. Would you put your child behind this steering system or let them charge your child for the repairs?

- Kansas City, KS, USA

The contact owns a 2008 Ford Escape. While driving unknown speeds and attempting to make a right turn, the steering wheel failed to move and became inoperable. Also, the power steering warning indicator illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified and did not assist. The failure mileage was approximately 100,000.

- North Las Vegas, NV, USA

Power steering quit working, almost hit a car, mechanic says it needs a new steering column, at least $1000. Very dangerous, many complaints on this, Ford won't help

- Lowell, MA, USA

The contact owns a 2008 Ford Escape. While driving approximately 35 mph, the steering wheel seized and the power steering warning indicator illuminated. The vehicle was able to coast to the side of the road. The contact turned off the vehicle and restarted it, but the steering wheel was difficult to maneuver. The vehicle was towed to an independent mechanic where it was diagnosed that the power steering column failed and needed to be replaced. The contact was also informed of NHTSA campaign number: 14V284000 (steering) and was advised to take it to a Ford dealer. The vehicle was later taken to longhorn Ford (1311 S pacific St, mineola, tx 75773), but was not diagnosed or repaired due to the diagnostic and repair fees. The manufacturer was notified of the failure and informed the contact that the recall was closed. The approximate failure mileage was 37,000.

- Hawkins, TX, USA

Power steering failure. Was on city street

- Joplin, MO, USA

2008 Ford Escape. Consumer writes in regards to reimbursement for repairs for Ford power steering recall - 14S05.

- Randolph, MN, USA

The power steering assistance light has turned on and turning is difficult. Right now the car is still drivable but needs strengths to make your turns. The problem occurred on February 1st 2018 I went to start driving my car and it is steering power assist light turned on. You still able to get to work I'll just have to use a lot of strength for steering. Please look into this situation and make them to another recall on all the models that have the power steering assist evidently they all need to be recalledi just got this car 2 months ago.

- Belen, NM, USA

Power steering suddenly stopped working making turning extremely difficult I took my vehicle to the shop and they advised that there's a recall uncertain vehicles of this year and his model they run my VIN but my vehicle didn't came out but I was advised that it's the same codes and issues as the one in the recalls. I am attaching a picture of the coats they gave me regarding the power steering failure

- Horizon City, TX, USA

I can't steer my vehicle. It is very hard to turn. Was fine one day and then the next time when I went to drive it I couldn't run the wheel. I was seeing that many 2008 Ford Escapes have had a recall for the power steering. I searched the VIN and my car came up with nothing. I don't understand how some cars have a recall and some don't.

- New Providence, PA, USA

Taka take recall. 2008 Ford Escape hybrid eaps torque sensor failed during driving and steering, leading to no electronic assist in the steering column. The original diagnosis was the steering lost communication. After installing an update in the system, the problem occurred approximately a week later resulting in a total failure in the torque sensor at low speed during steering.

- Turpin, OK, USA

My 17 year old son was driving home from school. Without warning, the power steering was not functioning. He ended up parking (leaving) it on a side street and walking the rest of the way home. His vehicle is not a part of the original recall for the steering. I had to go pick up his vehicle and drive it home without the power steering functioning. It was a scary ordeal for my son and I am thankful he didn't wreck.

- Zanesville, OH, USA