10.0
really awful- Crashes / Fires:
- 28 / 0
- Injuries / Deaths:
- 19 / 0
- Average Mileage:
- 104,489 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2008 Ford Escape. While making a left turn at a low speed, the steering wheel became difficult to turn. The contact had to apply force to the steering wheel in order to steer the vehicle. The failure recurred on numerous occasions. The vehicle was taken to a dealer where it was diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The vehicle was previously updated under NHTSA campaign number: 14V284000 (steering). The manufacturer was notified of the failure. The failure mileage was 150,000.
- Howell, MI, USA
The contact owns a 2008 Ford Escape. The contact stated that there was a clicking noise in the steering wheel when the vehicle was turned to the left. The contact stated that the clicking sound was also evident when the vehicle was in reverse. The dealer diagnosed that the steering knuckle and the power steering motor needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was included in NHTSA campaign number: 14V284000 (steering). The contact stated that the vehicle was taken to the daler to receive the recall remedy; however, the diagnostic test failed to produce a fault code. The manufacturer was notified of the failure. The approximate failure mileage was 120,000.
- Savannah, GA, USA
Had the truck serviced received a perfect report, then 2 weeks later the steering became very tight and hard to steer.took the truck to 3 different shops to learn they were not equipped to handle an electrical power steering.
- Philadelphia, PA, USA
The contact owns a 2008 Ford Escape. While driving 70 mph, the vehicle experienced a loss of steering ability and the maintenance warning indicator illuminated. The vehicle was taken to the dealer, but was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.
- Philadelphia, PA, USA
The contact owns a 2008 Ford Escape. While driving at lower speeds, the steering made an abnormal noise and shook abnormally. When the failure occurred, the power steering assist default warning indicator illuminated. Prior to this failure, the vehicle was repaired according to NHTSA campaign number: 14V284000 (steering) where the technician stated that they performed a minor reprogramming of the power steering control module. The manufacturer was notified of the failure. The failure mileage was approximately 130,000.
- Salcha, AK, USA
The contact owns a 2008 Ford Escape. The contact stated that while driving at approximately 35 mph, there was a loss of power steering without warning. The steering wheel became difficult to turn. The vehicle was driven with caution. The vehicle was taken to the dealer where it was diagnosed that the steering angle sensor would need to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 158,000.
- Beaverton, OR, USA
I had the recall issue for the power steering addressed and was told it only needed a software update. 5000 miles later the steering wheel began to shake constantly while parked or moving. Now my wife lost total power steering while driving. We called the dealer who gave us the software update and we were told there is nothing else they can do to fix the problem without us paying for it.
- Two Harbors, MN, USA
Low speed turns, electric power assist fails to assist in returning wheels to straight ahead position. Wheels can be brought back to forward position with some effort. Happens consistently, every day at low speeds when there is higher torque on the steering column.
- Bridgewater, MA, USA
The contact owns a 2008 Ford Escape. While driving 45 mph, the steering wheel made a clicking sound and shook without warning. Approximately 30 seconds later, the steering wheel became very difficult to turn and failed. The next morning, when the vehicle was started, the maintenance warning light remained illuminated. The vehicle was previously repaired per a recall in August of 2014 for the same issue, but the failure recurred. The vehicle was taken to a dealer where it was diagnosed that the power steering torque sensor needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was 52,000.
- Twin Falls, ID, USA
The contact owns a 2008 Ford Escape. While driving approximately 60 mph, the power steering suddenly malfunctioned and the steering wheel became very difficult to turn. The cause of the failure was not diagnosed nor repaired. The manfacturer was notified of the failure. The contact was informed that the vehicle was repaired under NHTSA campaign number: 14V28400 (steering) in 2015, but the failure recurred in 2016. The failure mileage was 144,000.
- Waterbury, CT, USA
July 2014 I received a recall notice regarding torque sensor/steering column, I took it in to the dealership (stivers Ford/Lincoln in waukee Iowa) where they took approx. 5 mins to do whatever it was they were to do regarding the recall. I was not having any issues with my car at that time. Approx. 3 weeks ago (March 2016) I started having problems with my steering wheel shaking and moving back/forth at all times when driving the vehicle and when idling, on highway and streets and being parked, along with odd noises when driving. I took my vehicle in to the dealership (stivers Ford/Lincoln in waukee Iowa) yesterday (March 29, 2016) to find out what was wrong, they did a diagnostic test and found that I needed a new torque sensor and steering column. I told them about the recall of the exact same issue from July 2014, the guy in the service dept (steve) called Ford motors and they told him they would not cover the costs. I called Ford motors today (March 30, 2016) at their retail number, the female told me they would not cover the costs and said that the recall had expired and I should of had it fixed then. (there was no issues at the time of the recall with my vehicle and I did take it in to the dealership at the time I received the recall letter). Ford motors knew/knows of the defaulting parts (hence the recall in 2014), they should cover these parts now. Most cars do not go out right at the time of a recall. My vehicle took over a year to go out since the recall, I have found Ford motors to be very dishonest. The service man I spoke with told me he was with me on this issue and believed that Ford motors should cover these costs for repairs of the torque sensor and steering column. Recall letter states: Alternatively, the dealer may need to replace the torque sensor or the steering column. This service will be performed free of charge (parts and labor.
- Stuart, IA, USA
My vehicle was driving fine when it started chiming. I didn't have any idea why it was making the noise. It did this 3 times and then a small wrench signal showed up on the panel. I was driving home when all of this happened. All of a sudden I had no steering! scared me to death. I was able to make it home, thank goodness! there are recalls on this problem, but not my VIN number!
- Moscow, IA, USA
The contact owns a 2008 Ford Escape. While operating the vehicle, the power steering became inoperable and the steering wheel became difficult to maneuver. The maintenance sensor warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the power steering torque sensor failed and needed to be replaced. The vehicle was not repaired. The contact indicated that the vehicle was serviced under NHTSA campaign number: 14V284000 (power steering); however, the failure recurred the same day. The manufacturer was not notified of the failure. The failure mileage was 74,000.
- Sterling Heights, MI, USA
We took our Ford Motor Company 2008 Escape to the dealer for recall NHTSA 14V284000 or Ford #14S05. The dealer reprogrammed the power steering module. Prior to that we had no problems whatsoever with the steering. 4 months later the steering has failed. From what I am reading at several locations on the internet this is a common problem. I am asking the NHTSA to look at this problem closer. My opinion is there should be an additional recall that addresses this issue. If you've had a similar issue I urge you to contact Ford and file a complaint and contact the NHTSA and voice your concern. I was told by Ford it is my responsibility to fix the vehicle and they are offering no assistance.
- Jackson, MI, USA
The contact owns a 2008 Ford Escape. While driving 65 mph, the steering wheel became difficult to maneuver without warning. The vehicle was taken to the dealer where it was diagnosed that the steering column failed and needed to be replaced. The failure occurred after the vehicle was serviced under NHTSA campaign number: 14V284000 (steering). The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 148,377.
- Southbend, IN, USA
The contact owns a 2008 Ford Escape. While driving 5 mph, the power steering failed without warning. The vehicle was towed to the dealer where it was diagnosed that the torque sensor needed to be replaced. The vehicle was repaired. Prior to the second repair, the vehicle was previously repaired under NHTSA campaign number: 14V284000 (steering); however, the failure recurred. The manufacturer was notified of the failure. The approximate failure mileage was 98,000. Updated 05/04/16.....updated 05-12/16 updated 11/21/2017
- Linn, MO, USA
Had Ford recall #14V284000 (Ford #14S05) performed in April 2015 - which covered power steering control module. Was told "nothing wrong, updated software". March 2016 steering failed. Dealer diagnosed as failed torque sensor which supposedly is one of the items covered under recall. However was told this was no longer covered under recall - because the recall was "closed out" on our vehicle the day they found nothing wrong. Called Ford customer service 1-800-392-3673 who said same thing. Total scam! if it's not broke the day you take it in then they don't replace anything. Side stepping potentially defective steering components with a bogus software fix. Then later exposed to the safety risk of driving with steering components that may (and in this case) did fail. Again I feel this is a total sham!
- Ortonville, MI, USA
The contact owns a 2008 Ford Escape. The contact stated that the vehicle made an abnormal noise from the steering column. The failure occurred without warning. The vehcle was taken to the dealer wher it was remedied under NHTSA campaign number: 14V284000 (steering), but the failure recurred. The manufacturer was notified of the failure. The failure mileage was approximately 137,900.
- Waverly, TN, USA
We had our vehicle recalled. We took it to taylor Ford in chandler Oklahoma, to have it serviced for the steering problem. I went to drive the car and now there is no power steering. I have read several complaints about this, that after Ford had so called updated the programing on the steering system, they fail. So instead of replacing the parts that needed to be fixed they update the computer and then when down the road, you have to pay for the problem yourself. Taylor Ford told my wife that there was noting wrong with the vehicle. They have since gone out of business. How do I get this problem taken care right this time. They should have taken care of it right the first time. So Ford is just putting band aids on their problems and then saying it was fixed and charging the comsumer later to fix it correctly. Ford needs to fix this problem. The vehicle was put in drive and that is when the power steering did not work. I had just dropped my 6 year old son off at school.
- Wellston, OK, USA
- Roscommon, MI, USA