10/8 per recall14S05/14V-284 brought vehicle into koerner Ford of syracuse where they updated the pscm. 11/6 while driving, car lost power steering. 11/11 brought car into mechanic who identified it as a B2278 steering shaft torque sensor malfunction. Called koerner as this should have been fixed under the recall. Koerner advised that they've already serviced it under the recall and we would have to pay for the vehicle to be fixed. Called Ford customer service rep twice (11/11 and 11/13) who said that the service manager from koerner advised that his recall notice states that if he updates the software and there is no other codes coming up when the car is brought in for the recall service, they do not need to fix it. Per my recall notice, that is not directly or indirectly stated. Also learned from Ford rep on 11/13 that the koerner service manager stated that this happened to another vehicle and they refused to fix it under the recall. To me, this appears to be shady business practice.

- Syracuse, NY, USA

The contact owns a 2008 Ford Escape. The contact stated that the steering wheel seized while attempting to exit a parking space. The contact stated that the failure occurred several months after having the vehicle serviced under NHTSA campaign id number: 14V284000 (steering). The dealer only updated the software for the power steering control module but did not indicate if the instrument cluster module and if the torque sensor signal needed to be replaced at the time of the recall repair. The vehicle was towed to a dealer, who stated that the steering column assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was not available.

- Salem, MA, USA

The contact owns a 2008 Ford Escape. The contact stated that the power steering warning light illuminated and the steering wheel was extremely difficult to turn. The contact mentioned that the failure was getting progressively worse. The vehicle was taken to a dealer where it was repaired under NHTSA campaign id number: 14V284000 (steering). The contact stated that a few weeks after the repairs were performed the power steering warning light illuminated. The manufacturer was notified of the failure. The approximate failure mileage was unavailable.

- Columbia, MS, USA

As I was driving, I attempted to make a left turn when I heard a rapid clicking noise. It was then I realized that steering was difficult. I turned into my driveway but it was extremely difficult to turn the wheel to complete my turn as my steering had converted to manual mode.

- Ashland, KY, USA

The contact owns a 2008 Ford Escape. While driving 45 mph, the engine revved and the wrench warning light illuminated. The failure recurred on multiple occasions. The vehicle was taken to an independent mechanic, who diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 150,000. The consumer stated the vehicle lost power steering while driving. She was able to pull over, and re-start the vehicle. The power steering failure occurred between may and November 2012. The consumer then received a recall letter in the mail, regarding an issue with the power steering. The dealer informed the consumer, she needed to get prior approval from Ford. Updated 12/15/14 updated 01/12/15

- Wadsworth, OH, USA

In parking lot, power steering went away. Recently had dead battery, replaced battery and seemed to fix issue. Week later, stopped at stop light, heard click, then when pulling away from stop light no powering steering. Pulled into a parking lot, called spouse, came to parking lot, started car and powering steering working again. Drove car to dealer for repair. I see there is a recall for certain 2008 Escapes, but not for the one with this VIN. Issue sounds exactly like recall for certain 2008 Escapes. Why not his one?

- Glen Allen, VA, USA

I have a 2008 Ford Escape which was paid off last January will right after it got paid off my transmission went which cost me 3320 now a year later I am having steering problems started with a clunking noise will turning greased joints problem was fine for a while now again today I was making a left hand turn onto a bridge and the power steering went out for a second but came back this has been going on for about two months received the Ford recall for the torque sensor which I took it to the Ford dealer they did not replace any part and at the time I told the dealer ship I was having trouble with the steering hearing a clunking noise said he would look at it but I was only there about 20 minutes which wasn't long enough to change any part or do any type of repair please I am not stupid I read several complaints about this online this is very upsetting is Ford going to wait till someone gets hurt or killed and why does this have to be the case are our lives not as valuable to you as the all mighty dollar. Come on Ford get with it I work hard for my money and can't afford these repairs that are your problem and your product.

- Belle Vernon, PA, USA

I started having problems with the power steering about 50,000 miles. The power steering would go out for a couple of seconds and then "snap" back and work. I called the dealer 4 times about this problem and they said there were no recalls and you could tell they wanted no part of it. But, said I could bring in for a diagnostic and they could recommend repairs. After a year of problems, Ford finally "re-called" for this problem. I took my vehicle to another Ford dealership for the recall "fix". they said it was just a software update. Well, about a month or so later, I started having the same problem, except would make a loud screech noise before it happened. I called the dealership and they said they would need Ford corporation to approve any repairs, so I called Ford corporation and was talked to like a "dog" by a very condescending customer service person. She was down right rude. Well, now I just went for a short ride to the grocery store and my power steering has gone out completely - "power steering assist failure". can anybody help me out there? I don't know what to do at this time and this is my only means of transportation. It's pretty bad when you take care of your vehicle and still have these problems.

- Virginia Beach, VA, USA

The contact owns a 2008 Ford Escape. The contact stated that while driving at approximately 5 mph, there was a complete loss of power steering as the power steering warning light illuminated. The vehicle was taken to a dealer for diagnosis and informed that the steering column needed to be replaced. The failure recurred three months after the vehicle was serviced under NHTSA campaign id number: 14V284000 (steering). The vehicle was not repaired for the most recent failure. The manufacturer was not notified of the failure. The approximate failure mileage was 220,000.

- St. Cloud, MN, USA

I was driving my car when a light came on the dashboard. It stated power steering assist default. My steering was ok at the time. The power steering stopped working by the time I got to my street. I struggled to turn the wheel onto my street and into my driveway. I took my car to a Ford dealership and they replaced the torque sensor. I checked on the internet and found that this was a recall in may, 2014. The recall was stopped. I did not receive a notice about this. The recall stated that the power steering will go out around 100,000 miles and the torque sensor would have to be replaced. I was lucky that I was not on the freeway or going very fast when the power steering went out.

- Bedfprd, OH, USA

The contact owns a 2008 Ford Escape. The contact stated that the power steering warning indicator illuminated and the steering wheel became difficult to turn. The failure occurred on several occasions. The dealer stated that the torque sensor needed to be replaced. The vehicle was not repaired. The contact also stated that the vehicle was serviced according to NHTSA campaign number: 14V284000 (steering), but the failure recurred. The manufacturer stated that the recall repair was unable to be performed twice. The approximate failure mileage was 98,000.

- Lake Charles, LA, USA

The contact owns a 2008 Ford Escape. After the vehicle was repaired according to NHTSA campaign number: 14V284000 (steering), the power steering sensor illuminated and the steering wheel became extremely difficult to steer. The dealer stated that they recalibrated the torque sensor, but did not replace it because no fault code was found. The vehicle was taken back to the dealer four days later because a fault code appeared. The power steering sensor illuminated, but the dealer failed to remedy the recall once the failure occurred. The vehicle was not repaired and the manufacturer was notified. The approximate failure mileage was 46,068.

- Ashland, KY, USA

The contact owns a 2008 Ford Escape. The contact received a notification for recall NHTSA campaign number: 14V284000 (power steering). The contact stated that the power steering assist fault light illuminated. The vehicle was taken into the dealer and the technician diagnosed the torque sensor needed to be replaced. The vehicle was not repaired. The manufacturer declined honoring the recall since the repairs had previously been completed. The manufacturer was not made aware of the failure. The failure mileage was 101,000. Updated 11/12/14 the consumer received a recall notice in the mail. She took the vehicle to the dealer where they updated the modules. A month later, a message appeared on the dashboard that stated power steering assist fault. The consumer was informed the torque sensor needed to be replaced. However, it was not related to the recall. Updated 02/03/15

- Greene, NY, USA

While driving and upon attempting to negotiate a curve noted loss of power steering resulting in difficulty accomplishing curve, stopped at side of road when opportunity presented itself turned off ignition, restarted and vehicle returned power steering. Returned vehicle to place of purchase as was under warranty they were not a Ford dealer, made adjustments to wiring harness they felt was at fault, vehicle performed normally for some weeks. Then vehicle would randomly lose power assist and at times upon startup would not have power steering, each instance was relieved by tuning off and restarting vehicle. After some research and conversations with Ford personal was advised enough problems reported to expect recall and to wait till then for remedy. Upon recall took to local dealer they reprogrammed and assured problem was fixed. Problem returned that pm, returned to dealer they refused to do more work as they claimed recall was done ignoring steps 2 and 3 of recall. Now Ford corporation says I am on my own to repair defective parts.

- Kingsport, TN, USA

Power steering would fail often. At first it would not work right after vehicle was started. After shutting down and restarting it would often kick back in and work. It progressively got worse and about 2 weeks after initial incident it would often fail while traveling on the highway at speeds up to 70 mph. This is my wife's primary vehicle and if something were to happen and the power steering failed at those speeds she would not have the strength to properly maneuver the vehicle out of danger.

- Page, AZ, USA

While driving 2008 Ford Escape electrical steering would quit working while driving down the road and go into manual steering mode. If the vehicle was stopped and restarted the electrical steering would work. Checked to see if the vehicle had a recall for the steering problem online and the vehicle did. Received recall notice for 2008 Ford Escape electrical steering failure recal # 14S05. Took the 2008 in for repairs at ed koehn Ford dealership in wayland, Michigan for repairs. Mechanic stated that steering had to be reprogrammed. Now after the fix (programing) vehicle steering wheel shakes while not in motion while parked. Unable to use vehicle. Ford states that vehicle has been fixed as far as they are concerned. Dealership contacted Ford special services for the shaking steering (while the vehicle is sitting motionless) and dealership advised that this would not be covered under the recall. The steering wheel did not shake until Ford made the repair for the recall. I have contacted Ford customer service twice (1-800-392-3673) which still advises it is not related to the recall. Case #5055156-F5P7bq. The recall states that alternatively, the dealer may have to replace the torque sensor or the steering column. In this case, since the reprogramming did not work the steering column should have been changed. The vehicle was not properly repaired. It appears to be a cheap fix by Ford at my expense. Now Ford wants $950 to make the repair which should have been covered at no cost under the recall.

- Hopkins, MI, USA

The contact owns a 2008 Ford Escape. Shortly after the vehicle was repaired according to NHTSA campaign number: 14V284000 (power steering), the failure specified in the recall notice occurred. The dealer stated that the contact would have to pay out of pocket to have the vehicle repaired again. The vehicle was not repaired. The failure mileage was 59,222.

- Ward Cove, AK, USA

The contact owns a 2008 Ford Escape. The contact stated that while turning the steering wheel, there was a loud abnormal noise. The vehicle was taken to an independent mechanic who diagnosed that the steering column fractured as a result the steering shaft needed to be replaced. The contact stated that the vehicle was included in NHTSA campaign id number: 14V284000 (power steering). The manufacturer was notified of the failure. The approximate failure mileage was 82,409. Updated 09-04-14 updated 11/28/2014

- Chicago, IL, USA

TL-the contact owns a 2008 Ford Escape. The contact stated that when driving at low speeds, the steering seized. The contact also stated that the vehicle hesitated to accelerate when depressing the accelerator pedal and the wrench warning light illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not been notified. The contact received notification of NHTSA campaign number: 14V284000 (power steering) but did not confirm if the VIN was included. The approximate failure mileage was 100,000. Djr

- Detroit , MI, USA

2008 Ford Escape. Consumer writes in regards to vehicle steering recall problems. The consumer stated there has been no recall instructions to the dealers on how to fix the problem.

- Salinas, CA, USA