Steering wheel is loose when trying to start car.the wheel has to be turned several times back in forth in order to start car.it has now become very difficult to start, taking 4-5 minutes of turning and jostling the key to start the car.

- Johnstown, PA, USA

The contact owns a 2008 Ford Escape. The contact stated that while idling, the steering wheel shook and lost power steering. The vehicle was restarted on numerous occasions in order to regain power steering. The vehicle was taken to the dealer, who diagnosed that the torque sensor needed to be replaced. The vehicle was repaired. The contact referenced NHTSA campaign id number 14V284000 (electrical system), however the VIN was not included. The manufacturer was notified of the failure. The approximate failure mileage was 182,119.

- Springfield, MO, USA

My car is under recall for a major safety issue as the steering can go down. I have tried multiple times to get a hold of Ford dealers service departments and cannot even get them to answer the phones in order to get my car repaired. It is a danger and I have no other car that I can drive.

- Parker, CO, USA

The contact owns a 2008 Ford Escape. The contact stated while driving at various speeds the steering wheel became difficult to turn. The vehicle was taken to the dealer who replaced the steering column. The contact was made aware of a recall under NHTSA campaign number 14V284000 (steering), however his VIN was not included on the recall. The manufacturer was made aware of the failure. The approximate failure mileage was 104,000. Updated 10/22/14 the consumer stated the failure occurred several times before being repaired. Updated 4/1/2015

- Anazonia, MO, USA

I responded to a recall notice 14S05. I call the Ford dealer in my area and was given an appointment for 11/5/2014. This is unreasonable. Had I called for regular service that would not have me wait this long.

- Atlanta, GA, USA

The contact owns a 2008 Ford Escape. The contact stated that the steering column seized and the transmission failed. The vehicle was not taken to the dealer. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was 40,000 and the current mileage was 42,000.

- Camden, AR, USA

Driving in third lane on interstate then all of a sudden it started veering towards the left and had no control. It veered me into the concrete wall and then I stoppped. Both air bags exploded.

- Louisville, KY, USA

Power steering locked up on several occasion upon start up and a couple of times while driving, although speed at the time steering locked up is unknown. Steering column had to be replaced in Jan 2013 at my expense and totaled $1244.60. Due to the recent recall of the numerous Ford Escape's steering, I feel Ford should reimburse me for the expenses related to the defect.

- Newnan, GA, USA

Recently on 2 occasions I was about to make a left turn and my steering became very hard to turn. Once making the turn I had to quickly put my car in neutral and turn the key off and then on and the steering was ok.

- Burlington, KY, USA

For almost a year, to start my car I had to push key in very firmly, then turn. For about one month now, I have to push in, then jiggle in and out until it connects and starts car. Sometimes it takes 5 minutes to find the connection. I don't know if this is related to the problem of having no power steering (power steering comes and goes - usually none) which I understand is also an electrical problem.

- Stuart, FL, USA

Friday June 6th, 2014 at approximately 3:30pm while driving around a moderate curve in good weather conditions at approximately 40mph, the electronic power steering failed, leaving the steering wheel 'locked' in a right turn. Because of the sudden loss of steering, the driver was not able to correct the turn and left the roadway. The vehicle went head on into a large stone lined culvert (approximately 6-8' deep), hit the front end into the culvert wall, flipped across the drive down the other side of the culvert, and then rolled several more times until it came to rest on it's wheels, approximately 20-30' from the initial point of impact. All of the airbags went off. There was no fire, but the engine did smoke. The driver was taken to the hospital via ambulance and, miraculously only had severe strains, bruising, lacerations, and emotional trauma. There were multiple witnesses to the accident.

- Mountain Pine, AR, USA

The contact owns a 2008 Ford Escape. While driving at an unknown speed, the power steering malfunctioned as the steering wheel became difficult to turn. The dealer stated that the steering column needed to be replaced. The manufacturer was notified and confirmed that the vehicle was included in NHTSA campaign number: 14V284000 (steering). The dealer would not repair the vehicle because the diagnostic codes were not associated with the recall. The failure mileage was 85,000.

- Las Vegas, NV, USA

The contact owns a 2008 Ford Escape. The contact stated that while turning at approximately 22 mph, the power steering failed and the steering wheel locked. As a result, the contact's vehicle crossed over the yellow line and crashed head on into another vehicle. A police report was filed. The driver sustained injuries and received medical treatment. The three passengers were uninjured. The vehicle was destroyed. The VIN was not included in NHTSA campaign number 14V284000 (steering). The manufacturer was notified of the failure. The approximate failure mileage was 71,191.

- Pine Plains, NY, USA

While driving my steering wheel will lock up which makes it very hard to turn corners.

- Windsor Mill, MD, USA

My wife was turning to pull into a parking spot when the power steering went out. She had to restart the engine to get it working again.

- Waconia, MN, USA

Power steering went out with no warning. It comes and goes now. Usually if car is turned off, it works for awhile. No warning when it goes again--no warning lights or anything.

- Elizabeth, CO, USA

Power steering failure while driving. Power steering goes out.

- Oakdale, MN, USA

Complaint description case # [xxx] in the past I have been a supporter of the "american" company, Ford. Ford has not stood by its product (and post the links that are on the internet concerning your "steering column problem"!) I could have been killed the day the steering column went out!!! I want my money back! $1,300 (I had to replace the steering column, just 7 months after I bought the vehicle. I am definitely of age, I work hard as a graphic designer and know what I am talking about, and know that you have/are robbing the american public, by not doing a recall. (let alone your responsibility in possible injury and even death!!!) in your 2008 Ford Escape there is a problem with the steering column. You; an american company, meaning I am not dealing with some foreign car dealer! I have heard that you have replaced 5 computers in trying to solve the problem with your steering columns. Steering column phoned: 1-800-392-3673 8:46am on March 21st. Case #[xxx]you the owner of the vehicle :yesvin : [xxx] contact informationfirst name : [xxx] last name :[xxx]address :[xxx]: [xxx] state :[xxx], zip :[xxx]email address :[xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Tomahawk, WI, USA

The power steering goes out while driving or parked. The car needs to be pulled over and restarted. This is very unsafe. The power steering will come back on after the vehicle had been restarted.

- Lexington, MI, USA

The contact owns a 2008 Ford Escape. The contact stated that while attempting to turn at 10 mph, the power steering assist suddenly failed. The vehicle was not diagnosed or repaired. The manufacturer was not contacted about the failure. The failure mileage was 100,000 and the current mileage was 100,101.

- Woodstock, GA, USA