10.0
really awful- Crashes / Fires:
- 13 / 0
- Injuries / Deaths:
- 13 / 0
- Average Mileage:
- 95,611 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2009 Ford Escape. The contact stated that upon starting the vehicle, the power steering ceased as the power steering assist fault warning light illuminated. The contact drove the vehicle home without power steering assist. Upon investigation, the contact linked the failure to NHTSA campaign number: 14V284000 (steering). The contact spoke with an unknown dealer where an appointment was made for the vehicle to be inspected. The manufacturer had not been notified of the failure. The vehicle was not repaired. The failure mileage was 178,000.
- Buffalo, NY, USA
Electronic steering assist has stops working several times.
- Spring Grove, VA, USA
The key has a hard time starting the vehicle. It may be the ignition module.
- Phoenix, AZ, USA
I purchased this vehicle last January of 2019 and a few months into ownership I noticed the steering would become difficult to use. I stopped at a store one day to put power steering fluid in it, to later find out that this car does not take fluid but is computerized. I started to look up known issues with a 2009 Ford Escape and found out there was a recall on the power steering. The dealer never told me this, or I wouldn't have bought this car. I dont know what to do, but it's definitely put a bad taste in my mouth about buying Ford in the future. I'm seeing so many other customers saying the same thing, that Ford won't take care of this issue. It's happened to me several times, it works and then out the blue the power steering shuts off. This is extremely dangerous, and I shouldve been made aware of this recall before I bought this car. I never would've bought it. Ford please handle this situation. It just stopped working on me again today, and I make my money driving uber. Help !!!
- Detroit, MI, USA
The contact owns 2009 Ford Escape. The contact stated while driving 5 mph, the steering wheel became difficult to turn. The contact stated no warning light was illuminated. The vehicle was taken to sheehy Ford Lincoln of richmond located at (10601 midlothian turnpike, richmond, va 23235), to be diagnosed. The contact was informed that the steering column needed to be replaced. The vehicle was not repaired. The contact was informed that NHTSA campaign number: 14V284000 (steering) repair was performed in 2014. The manufacturer was notified of the failure. The failure mileage was 189,687.
- Chester, VA, USA
The contact owns a 2009 Ford Escape. The contact stated that the steering wheel would shake and emit a noise whether the vehicle was stationary or driving. The contact stated the previous owner had the vehicle repaired for steering failure under a previous recall, NHTSA campaign number: 14V284000 (steering). The contact had not taken the vehicle to the dealer. The vehicle was not diagnosed. The manufacturer was made aware of the issue and referred the contact to the dealership galpin Ford located at (15505 roscoe blvd, van nuys, ca 91343, 818-787-3800) who performed the original recall repair in 2014. The contact was unable to reach a representative from the dealer. The approximate failure mileage was 82,000.
- Kingman, AZ, USA
Power steering would go out intermittently without warning making steering control very difficult especially at lower speeds. It eventually went out completely while I was visiting florence, or from seattle, wa. The first time it happened it was on a city street at a low speed, making it very difficult to manuver especially turning and parking. After that it happened any where I drove. I took it to an independent garage for some other problems and mentioned this. They did research finding out about a recall that had been done on these vehicles for that issue. I myself then did some research finding out that it had been taken in for the recall in June of 2014. I then took it to the johnston motor co. In florence, or. They did testing and found that it is reccomended that the pscm/steering column be replaced, estimated cost is $1690 and since Ford did the "sensor replacement" on the recal L it now my problem. I have read dozens of complaints from people who had the problem fixed through the recall and are now dealing with the same problem. I had to drive home to seattle from florence or with no power steering and pray that it didn't lock up completely. I am a 70 year old woman with back problems and arthritis, I was in pain to the point of not being able to stand up straight for 4 days after driving home, herding that monster down the road. Mileage at time of this is at 67,400.
- Tukwila, WA, USA
The contact owns a 2009 Ford Escape. The contact stated that at start-up, the power steering assist fault message was displayed on the instrument panel. The contact stated that the failure persisted for approximately two weeks. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that power steering module needed to be replaced and recalibrated. The contact was informed that the repair should be performed by an authorized dealer. The vehicle was not repaired. A local dealer was not contacted. The manufacturer was informed of the failure. The approximate failure mileage was 150,000.
- Forest Lake, MS, USA
1
- Pace, FL, USA
As I was beginning to drive away from a parked position my power steering went out and I received a error message power steering assist fault. Now my car doesn't have any steering ability without a lot of force.
- Jeffersonville, IN, USA
I have been having issues with the electrical power steering, when to the dealership they upgraded the software of the positioning sensor and it worked for awhile. Now it is even harder to steer, took it back to the delearship and they gave me an estimate of 4300 dlls to fix the steering wheel issue that was determined to be a safety recall 14505. They are now saying that the safety recall was closed on March 2016. I don't think is fair that Ford can walk away from safety issues that can create a risk situation to the owner of the vehicle.
- Garland, TX, USA
A power steering assist failure lit up on my dash and I lost my power steering completely while I was turning into a parking lot and I almost hit another vehicle. After I shut off the vehicle and turned it back on it was working properly again. The same thing happened as I was on the highway and was very scary. I now have no power steering. I called Ford directly as I found out there was a recall on these vehicles for the year pertaining to my vehicle. They notified me that it was VIN specific and nothing could be done to help me since my VIN didn't fall under the ones affected. The right year and model but not the right VIN. Unacceptable considering it's the same issue. This was very upsetting considering it is a known issue and my safety and the safety of others around me is at stake. Doing some research I've noticed many more people like me with exact same issue and I'm not sure why Ford has done nothing to addressed this. Very upset with Ford. This vehicle was purchased for a new driver as well. Luckily it happened to me and not to her. Please address this safety concern before someone is seriously injured.
- New Bedford, MA, USA
The contact own a 2009 Ford Escape. The contact received notification of NHTSA campaign number: 14V284000 (steering). The vehicle was taken to autonation Ford white bear lake located at 1493 co rd E East, white bear lake, mn 55110, to be diagnosed however, no failure code appeared. The dealer reprogrammed the power steering control module. The vehicle was not repaired. The vehicle experienced the failure stated in NHTSA campaign number: 14V284000 (steering) and was taken to an independent mechanic and repaired due to the failure of the power steering control module. The manufacturer was notified of the failure. The approximate failure mileage was 72,000.
- Sioux Falls, SD, USA
I drove to the grocery store and put the car in park and turned it off to go shopping. I came out to leave and turned on the car but I couldn't turn the steering wheel.
- Ocean View, DE, USA
My power steering went out on my car while driving at highway speeds and did not return once the car was shut off and restarted. Once I was able to return it to the dealership, a diagnostic test showed error codes of B2278 and B1342. Both codes were covered under original recall by Ford recall number 14S05. My car did have the recommended recall in 2014 which included the computer reset. This obviously was not sufficient to keep the power steering properly working and I have now been quoted $2200 to replace the entire steering column. I have read reports that this recall does not pose risks to safety as the power steering usually is off by the time the car starts so it is known when driving the car from the start. I can tell you that, that has not been our experience. The power steering as stopped while driving on the highway. This vehicle is our family car which regularly contains my 4 and 2 year old children. I am outraged by the number of similar complaints I have found online and yet we are told this recall was 'fixed.' This recall needs to be further investigated as it absolutely poses potential harm.
- Florissant, MO, USA
Power steering assist fault has displayed back onto my dash. Vehicle has no power steering. Ford "recall" was previously issued which lead to re-programming the sensor years ago. Now the fault has returned and Ford will not do anything about it. Power steering torque sensor replaced and the fault is still present with no power steering. Makes driving dangerous.
- Beaver Dam, WI, USA
I drove my 2009 Ford Escape to a local gas station and it was running fine. I shut the car down and when I came back out from the store and went to leave I had absolutely no power steering, the message power steering assist fault came across the dash.
- Scranton, PA, USA
Car drove great one second then next power steering failed vehicle was stationary
- Toledo, OH, USA
My steering wheel has been locking up. It seems to happen when I first start to drive but it has happened a couple of times while I was making a turn on the road. I have not driven it on the highway since this has been happening.
- Auburn, NY, USA
- Emmaus, PA, USA