10.0
really awful- Crashes / Fires:
- 13 / 0
- Injuries / Deaths:
- 13 / 0
- Average Mileage:
- 95,611 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
I turned on the vehicle and couldn't move the steering wheel. I turned it off and the on and it worked ok. 3 days later I turned it on again and couldn't move the steering wheel again, this time turning it on and off didn't work. I can't use the car.
- Rio Grande, PR, USA
Steering wheel has locked up while driving down the road, on multiple occasions.
- Monroeton, PA, USA
Lost power steering it come then goes now not working. Very hard to stee. Was just starring to drive
- Rio, WI, USA
I got in my car to drive mid March 2020 and when I turned the key the car started but my steering wheel was stuck and wouldn't turn! I was shocked and tried it again but still the same issue. I look up the problem for the year of my truck a 2009 Ford Escape hybrid and found they had a recall for this same problem from 2008 to 2012 vehicles, so all I want is my truck fixed at a dealership. I called the Ford corporation recall number and they said my vehicle didn't qualify I was wondering why as this is a serious problem you can get in a car crash and die I have a 10 year old son and I am disabled I need my truck to work.
- Oakland, CA, USA
Electric power steering failure...power steering will fail at any given time while driving...only way to reset is to disconnect negative battery terminal for a few minutes...this fix is only temporary...if it happens while turning it is very very difficult to bring back to center...there is a Ford recall on the model year of my foed Escape...this Ford was made at the same plant as the affected VIN #S...Kansas City assembly plant...as I stated, while driving on a busy intersection, the power steering failed to operate making the vehicle extremely difficult to drive...I dont see how Ford doesn't include this car in their recall...thank you
- Dewitt, IA, USA
While driving or stationary, the power steering assist fails and defaults to manual steering. This has happened on city roads, highways, and stationary. The steering wheel will actually snap back while holding it steering. The air conditioner fails to work when this happens as well. This has periodically been happening even though the date listed is today. Ford was contacted and advised my vehicle wasn't manufactured at the specific plant so it shouldn't have any issues (even though it's experiencing the exact issues as the recall) and recommended I take it to a dealership and pay $1500+ out of pocket to correct the issue.
- Fort Mitchell, KY, USA
The contact owns a 2009 Ford Escape. The contact stated while driving 30 mph, the steering wheel became difficult to turn. The contact stated no warning light was illuminated. The contact drove to his destination. The contact called local dealer courtesy Ford located at 2022T rees St, breaux bridge, la 70517, (337) 332-2145, and the dealer was made aware of the failure. The vehicle was taken to independent mechanic and was informed that power steering needed to be replaced. The vehicle had not been diagnosed nor repaired. The manufacturer was informed of failure and informed the contact that the vehicle was previously repaired under NHTSA campaign number: 14V284000 (steering) in 2012. The failure mileage was approximately 143,000.
- Krotz Springs, LA, USA
The contact owns a 2009 Ford Escape. The contact stated the vehicle was at a stand still and turning on the ignition, when the steering wheel was difficult to turn. The contact stated no warning light was illuminated. The vehicle was taken to an independent mechanic and was needing the power steering assembly to be replaced. The contact called local dealer Ford of londonderry located at 33 nashua rd, londonderry, nh 03053, (603) 434-4141, and the dealer was made aware of the failure. Upon investigation, the contact associated the failure with NHTSA campaign number: 14V284000 (steering) however, the VIN was not included. The vehicle had not been repaired as of yet. The manufacturer had been informed of failure. The failure mileage was 160,000.
- Londonderry, NH, USA
About a year ago when vehicle was started it was hard to turn the wheel. Turn vehicle off and back on it worked fine until recently it started doing it again. Turn the vehicle on and back off. Sometimes it works sometimes it doesn't
- Crawfordville, FL, USA
The contact owns a 2009 Ford Escape. The contact stated that upon start of the vehicle, he experienced a sudden loss of power steering without warning. The contact restarted the vehicle and the power steering resumed normal operation. The vehicle was not taken to be diagnosed nor repaired. The contact linked the failure to NHTSA campaign number: 14V284000 (steering) however, the VIN was not included. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 192,200.
- East Hampton, CT, USA
Complete loss of power steering. No indication on dash. No cel. Restores when restarting several times.
- Spring City, PA, USA
Power steering would go in and out. The steering wheel was hard to turn when trying to turn
- Cedarville, AR, USA
The power steering failed while driving home. I almost had an accident since I wasn't expecting the malfunction. Fortunately I was going slow and was able to control the car's sudden stiff wheel.
- Battle Creek, MI, USA
The contact owns a 2009 Ford Escape. The contact stated that while making a left turn, when the steering wheel became difficult to turn. The contact stated no warning light was illuminated. The contact parked on the side of the roadway for a minute before restarting the vehicle and driving to the destination. The vehicle was taken to alberic Ford located at avenida 65 de infantera km. 5.3, parque escorial, Carolina, pr 00984, 787-474-2222, and the dealer was made aware of the failure. The vehicle was not diagnosed nor repaired. The vehicle was taken to an independent mechanic and was made aware of the failure. The manufacturer was not informed of failure. The failure mileage was 142,739.
- Carolina, PR, USA
The contact owns a 2009 Ford Escape. The contact stated that while driving at various speeds, the ABS and traction control warning lights illuminated. The vehicle jerked and loss motive power. The contact pulled off of the roadway, disengaged the traction control and the vehicle operate as designed. An unknown dealer was contacted and informed of the failure. The vehicle was taken to an independent mechanic and the contact was informed that the power steering control module needed to be reprogrammed. The vehicle was not repaired. The contact referenced NHTSA campaign number: 14V284000 (steering) as a possible soultion for the failure however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 235.
- Anchorage, AK, USA
I am getting anpower steering assist fault message on dashboard led information screen. Happened unexpectedly when I was backing out of a diagonal parking spot on a city street. I just learned of this recall. I am the second owner so I never got a notice of recall. I purchased the vehicle from the original owner in June of 2018 this problem resolved for awhile any time that a mechanic uses his tester to diagnose a problem with the vehicle's computer system. The power steering assist fault returns. It is really hard to steer without power steering. Especially if turning from a stop or at very slow speeds. Ntda campaign #: 14V284000
- Manning, IA, USA
The power steering goes out. I went to grocery store parked, got out shopped came out started car could not steer it went out. Called husband he came and drive home. We had it reset drove for 2 weeks. Went out again. Reset again went out again that time about 3 months. Really tired of this it should be covered recall other Escapes are!! very upsetting.
- Wasilla, AK, USA
Power steering goes in and out while driving.
- Monroe, MI, USA
The contact owns a 2009 Ford Escape. The contact stated that on occasions after starting the vehicle, with the gear shifter in reverse or drive, the steering ceased without warning. An unknown dealer was contacted and informed the contact that the vehicle was not subjected to a recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.
- Sioux City, IA, USA
- Mansfield, OH, USA