Power steering torque sensor failure resulting in power steering assist loss during operation on the highway. The steering wheel began to shake, then a message came across the dashboard stating that there was a "power steering assist fault" before all power steering failed and manual drive commenced. A mechanic latter confirmed it was the sensor by gathering the error code B2278 which is a steering shaft torque sensor malfunction.

- Hildale, UT, USA

My power steering in my 2009 Ford Escape is no longer working. Mechanics won't fix it because of the recall and Ford won't fix it saying it has already been completed. When I am driving the power steering clicks on and off making it very dangerous to drive. During research it says unless there was an actual problem with the steering at the time the car is brought in, they would only do a software update, which is what they must've done, as now the part is having issues and I have proof from my mechanic to verify. What can I do to get this part taken care of?

- Orlando, FL, USA

The contact owns a 2009 Ford Escape. While accelerating at 25 mph, extra force was needed to steer the vehicle. There were no warning indicators illuminated. The vehicle was taken to advantage Ford Lincoln sales (885 hagerty dr, fremont, oh 43420, (800) 354-2220) where the contact was informed that the vehicle was not included in NHTSA campaign number: 14V284000 (steering) and that the steering column needed to be replaced. The vehicle was currently awaiting repairs. The manufacturer was not made aware of the failure. The failure mileage was 119,000.

- Green Springs, OH, USA

The contact owns a 2009 Ford Escape. The contact stated that the steering failed and the steering wheel pulled to the right. The vehicle was taken to an independent mechanic who replaced the steering rack; however, the repair did not correct the failure. The contact stated that the VIN was not included in NHTSA campaign number: 14V284000 (steering). The manufacturer and dealer were not contacted. The failure mileage was 110,000. The consumer stated the power steering torque sensor failed causing the vehicle to pull to the right.

- Mystic, CT, USA

When I first purchased the vehicle I noticed it was hard to start it would take me a few trys, then it would start. I called where I purchased the vehicle and he said that it is just hard to start my type of vehicle. After time it will not start at all unless I use my automatic starter. To fix on my own will cost for part $150 which nothing is covered. My vehicle is not the only one that has had this problem.

- Milford, DE, USA

Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the electric power steering (eps) assist. I was driving down highway, power steering cuts out, almost caused accident. My vehicle matches all the requirements including the plant of maunufacturer. Same exact problem. Falls in the category, but they wont cover it. What do I do now!!!

- Morris, IL, USA

Power steering failure, battery light on. New battery and new alternator installed. Still having intermittent failure of power steering.

- Shelby Twp, MI, USA

The contact owns a 2009 Ford Escape. While driving approximately 45-50 mph, the power steering failed. The contact stated that it required extra effort to maneuver the vehicle. The vehicle was taken to watermark Ford of madisonville (1801 lantaff blvd, madisonville, ky 42431, (270) 821-4100) to be diagnosed. The vehicle was repaired, but the specifics were not provided. The vehicle was included in NHTSA campaign number: 14V284000 (steering). The manufacturer was contacted and provided case number: Cas:24520165. The approximate failure mileage was 115,130.

- Madisonville, KY, USA

The contact owns a 2009 Ford Escape. While operating the vehicle, the power steering malfunctioned and the steering wheel became very difficult to turn in either direction. The cause of the failure was unknown. Apple Ford (8800 stanford blvd, colombia, md) and the manufacturer were both notified of the failure, but no assistance was offered. The failure mileage was 70,000.

- Sykesville, MD, USA

Power steering went out while driving it was very hard for me to move the steering wheel and even harder to turn.

- Battle Creek, MI, USA

When I start the car, most of the time the electric steering power assist does not work. Sometimes I can turn off engine and wait about a minute and restart engine and it will work, other times it won't. my wife cannot drive the car with no power steering.

- Winter Haven, FL, USA

When I was headed to drop my daughter off I was driving down a street that has speed bumps which I usually don't have any problems. Until this morning (08/08/2019) when my power steering kicked off and I had to physically turn my wheel. I saw the their was a recall for 2009 Ford Escapes and I was wondering if mine was one of them.

- Kansas City, MO, USA

The contact owns a 2009 Ford Escape. The contact stated that the power steering failed while driving approximately 5 to 10 mph on gravel road. After starting the car, the indicator was still on, power was lost in the steering. The power steering assist indicator was illuminated. The vehicle was taken to larry H. miller Ford Lincoln draper (11442 lone peak pkwy, draper, ut 84020, (801) 590-0561) where it was diagnosed that the steering rack failed. The manufacturer was contacted and stated that the vehicle was not included in NHTSA campaign number: 14V280000 (steering). The vehicle was repaired. The approximate failure mileage was 98,905. Recall # xxxxx ('parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).')

- Riverton, UT, USA

Power steering stopped working without warning our 2009 Ford Escape. Very dangerous. I am glad it did not happen when my wife or daughter were driving. I was unaware of any issue with the electric power steering on Ford Escapes or any other Ford. It appears that hundreds of other 2008 -2011 Ford Escape owners are having the same problem. It sounds like it widespread. The Ford dealer says it is a customer problem and not a Ford recall problem. Maybe they should look at the all the loyal customers that have complaints.

- Overland Park, KS, USA

I drove my vehicle to school class where it was parked for a few hours. Once I returned to my vehicle and tried to pull out of the parking space, my steering wheel was locked where it I was barely able to turn the wheel to the left or right. I was 50 minutes from home and was forced to drive my truck home with the steering wheel barely being able to navigate to the left or right side. I contacted Ford's customer service center where I had located a recall for vehicles made from 2008-2011 (Ford Escape) code 14S05 that impacted over 740,000 vehicles. I was told by the representative that I no longer had warranty and that the cost would be my responsibility since this recall did not apply to my truck. I am now stuck with a $1400 bill to replace the power steering gear rack and labor charges since it will take over 5 + hours to replace. I find this unacceptable since there is clearly an issue with my vehicle since it is a 2009 and has the same issues described with the recall notice.

- Fords, NJ, USA

Car steering wheel is hard to steer regardless of speed but it started at low speed. Steering wheel will eventually lock.

- Victoria, TX, USA

Power steering just suddenly quit working and is very difficult to maneuver/ turn. This appears to be a very common problem, and is dangerous. Why is it not recalled?

- Chapin, SC, USA

The electric steering decides when it wants to work. I will turn my car on and I wont be able to steer it without a lot of effort. But sometimes its completely fine and steers with no problem. I have to turn my car on and off multiple times to try to get the steering to work and it still wont work.

- Atlanta, GA, USA

It is very difficult, almost impossible to turn the vehicle when stopped, still difficult to steer when moving but not as bad. Maybe 1 out of 20 days the steering is normal but it is very rare.

- Valdese, NC, USA

Steering has completely frozen during operation making controlling the vehicle virtually impossible. I'm absolutely petrified to drive my vehicle. These problems are very irresponsible on Ford behalf. On a straight road traveling about 25-30 mph. Next I had a left turn coming and my steering wheel failed to turn, and almost ran into another vehicle head on. To say I'm petrified of my vehicle at this point is a gross understatement.

- Harlan, KY, USA