10.0
really awful- Crashes / Fires:
- 13 / 0
- Injuries / Deaths:
- 13 / 0
- Average Mileage:
- 95,611 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
When I first purchased the vehicle I noticed it was hard to start it would take me a few trys, then it would start. I called where I purchased the vehicle and he said that it is just hard to start my type of vehicle. After time it will not start at all unless I use my automatic starter. To fix on my own will cost for part $150 which nothing is covered. My vehicle is not the only one that has had this problem.
- Milford, DE, USA
Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the electric power steering (eps) assist. I was driving down highway, power steering cuts out, almost caused accident. My vehicle matches all the requirements including the plant of maunufacturer. Same exact problem. Falls in the category, but they wont cover it. What do I do now!!!
- Morris, IL, USA
Power steering failure, battery light on. New battery and new alternator installed. Still having intermittent failure of power steering.
- Shelby Twp, MI, USA
The contact owns a 2009 Ford Escape. While driving approximately 45-50 mph, the power steering failed. The contact stated that it required extra effort to maneuver the vehicle. The vehicle was taken to watermark Ford of madisonville (1801 lantaff blvd, madisonville, ky 42431, (270) 821-4100) to be diagnosed. The vehicle was repaired, but the specifics were not provided. The vehicle was included in NHTSA campaign number: 14V284000 (steering). The manufacturer was contacted and provided case number: Cas:24520165. The approximate failure mileage was 115,130.
- Madisonville, KY, USA
The contact owns a 2009 Ford Escape. While operating the vehicle, the power steering malfunctioned and the steering wheel became very difficult to turn in either direction. The cause of the failure was unknown. Apple Ford (8800 stanford blvd, colombia, md) and the manufacturer were both notified of the failure, but no assistance was offered. The failure mileage was 70,000.
- Sykesville, MD, USA
Power steering went out while driving it was very hard for me to move the steering wheel and even harder to turn.
- Battle Creek, MI, USA
When I start the car, most of the time the electric steering power assist does not work. Sometimes I can turn off engine and wait about a minute and restart engine and it will work, other times it won't. my wife cannot drive the car with no power steering.
- Winter Haven, FL, USA
When I was headed to drop my daughter off I was driving down a street that has speed bumps which I usually don't have any problems. Until this morning (08/08/2019) when my power steering kicked off and I had to physically turn my wheel. I saw the their was a recall for 2009 Ford Escapes and I was wondering if mine was one of them.
- Kansas City, MO, USA
The contact owns a 2009 Ford Escape. The contact stated that the power steering failed while driving approximately 5 to 10 mph on gravel road. After starting the car, the indicator was still on, power was lost in the steering. The power steering assist indicator was illuminated. The vehicle was taken to larry H. miller Ford Lincoln draper (11442 lone peak pkwy, draper, ut 84020, (801) 590-0561) where it was diagnosed that the steering rack failed. The manufacturer was contacted and stated that the vehicle was not included in NHTSA campaign number: 14V280000 (steering). The vehicle was repaired. The approximate failure mileage was 98,905. Recall # xxxxx ('parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).')
- Riverton, UT, USA
Power steering stopped working without warning our 2009 Ford Escape. Very dangerous. I am glad it did not happen when my wife or daughter were driving. I was unaware of any issue with the electric power steering on Ford Escapes or any other Ford. It appears that hundreds of other 2008 -2011 Ford Escape owners are having the same problem. It sounds like it widespread. The Ford dealer says it is a customer problem and not a Ford recall problem. Maybe they should look at the all the loyal customers that have complaints.
- Overland Park, KS, USA
I drove my vehicle to school class where it was parked for a few hours. Once I returned to my vehicle and tried to pull out of the parking space, my steering wheel was locked where it I was barely able to turn the wheel to the left or right. I was 50 minutes from home and was forced to drive my truck home with the steering wheel barely being able to navigate to the left or right side. I contacted Ford's customer service center where I had located a recall for vehicles made from 2008-2011 (Ford Escape) code 14S05 that impacted over 740,000 vehicles. I was told by the representative that I no longer had warranty and that the cost would be my responsibility since this recall did not apply to my truck. I am now stuck with a $1400 bill to replace the power steering gear rack and labor charges since it will take over 5 + hours to replace. I find this unacceptable since there is clearly an issue with my vehicle since it is a 2009 and has the same issues described with the recall notice.
- Fords, NJ, USA
Car steering wheel is hard to steer regardless of speed but it started at low speed. Steering wheel will eventually lock.
- Victoria, TX, USA
Power steering just suddenly quit working and is very difficult to maneuver/ turn. This appears to be a very common problem, and is dangerous. Why is it not recalled?
- Chapin, SC, USA
The electric steering decides when it wants to work. I will turn my car on and I wont be able to steer it without a lot of effort. But sometimes its completely fine and steers with no problem. I have to turn my car on and off multiple times to try to get the steering to work and it still wont work.
- Atlanta, GA, USA
It is very difficult, almost impossible to turn the vehicle when stopped, still difficult to steer when moving but not as bad. Maybe 1 out of 20 days the steering is normal but it is very rare.
- Valdese, NC, USA
Steering has completely frozen during operation making controlling the vehicle virtually impossible. I'm absolutely petrified to drive my vehicle. These problems are very irresponsible on Ford behalf. On a straight road traveling about 25-30 mph. Next I had a left turn coming and my steering wheel failed to turn, and almost ran into another vehicle head on. To say I'm petrified of my vehicle at this point is a gross understatement.
- Harlan, KY, USA
My 19 year old daughter was driving her 2009 Ford Escape on a rural road when the power steering just completely stopped working. She pulled to side of road and called her dad. He told her to shut the engine off and wait a few minutes and restart. When she did this the power steering was functioning normal. A few miles down the road it went out again. She is a very petite less than 100 pound girl with multiple health issues. She could not steer the vehicle at all. Her dad and I were out of town and she was stranded. A friend came and drove the car home. Power steering repeatedly goes in and out which is an extreme safety issue!
- Kings Mountain, KY, USA
The power steering does not work and we have seen where a lot of these same vehicles have had the same problem. Why is there not a recall on these.
- Knoxville, TN, USA
Electric power steering just stops working at start up or driving works about 3/4 of the time so you dont know when its going to quit working not much fun on a high way or in town driving. Had it tested told its fine but it is a problem for a lot of owns of this thing. Seems Ford dosnt think so. It started acting up about a mouth ago.
- Marshfield, WI, USA
- Mystic, CT, USA