The contact owns a 2009 Ford Escape. While driving approximately 40 mph, the steering wheel shook and the steering lost power without warning. The vehicle was taken to sunrise Ford (877-461-1956, located at 16005 valley blvd, fontana, ca 92335) where a diagnostic test was recommended. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 169,000.

- Fontana, CA, USA

Failure of power steering less than 1 year after replacement of steering torque sensor at random start up.

- Hudson, NH, USA

Power steering torque rotation sensor. The steering is hard to turn the vehicle while driving. While driving, the steering all of a sudden can become hard to turn the vehicle. The recall for some reason is not on my vehicle but on some of the same model. Ford has a recall 14S05 but Ford says my vehicle doesn't fall under the recall.

- Greer, SC, USA

Steering freezes upon start up. Was able to rest at multiple times and power steering kicked in for the last several months. Today this happened and took over 30 minutes of restarting to kick in, but then it also locked back up several miles down the road as I was driving.

- St Marys, GA, USA

On April 15, 2019, we purchased the used 2009 Ford Escape with less than 33,000 miles. Our teenage daughter drove it to work on April 17, 2019 with no noticeable issues, and when she was on her way home, she noticed something was wrong with the Escape. The steering wheel was getting more difficult for her to move as she was leaving work and coming home. We had purchased the Escape only 2 days prior, so we called the dealership which said there had been no known issues, of coarse. We took the Escape to a local Ford dealer who informed me the computer had been reset for this issue in 2014, when a recall was issued. He said as tight as the steering was, it was definitely unsafe to drive. They tried resetting it again with no improvements at all. Entire steering column had to be replaced. I was given an estimate then. This could have caused our daughter to have an accident from my understanding. We had to pay for the repair work, but was notified from the repair man that a recall had been issued in 2014 for this reason. I have spoken with several representatives today, and one informed me that this Escape was not included in the recall, even though it has had the same issues as others in the 2008-2011 range. I understand the VIN number was run and they said no issues with this vehicle, but I have the repair work to prove it did. So I would like this to be researched further if possible, with this happening, why was it not included in the recall" reimbursed? one representative informed me that this Escape was not manufactured in the location the others were on the recall list so the recall did not include this particular vehicle, yet it had the exact same issue?" this makes no sense to me. Thank you

- Canton, NC, USA

Electronic power steering assist cuts out. Have to restart the engine and it starts working. Has not cut out while driving yet.

- Fenton, MI, USA

The power steering locks up and makes it very difficult to turn the car. After a review online I see multiple issues with the Escape having this problem and the steering is electric so no fluid can be put in the car. I was parked and started the car and when I went to back out it was difficult to turn the wheel. I tried turning of the car and restarting but it was still the same. On a side note I just purchased this vehicle 06/06/19 from a small dealership for my daughter. It did not have any issues for the first three days of driving it.

- San Antonio, TX, USA

Experienced power steering cutting out intermittently while driving, especially when parking. When this occurred, vehicle was difficult to maneuver at speeds less than 15 mph. Dealer notes "replaced steering torque angle sensor" for code P2278. VIN was not included in recall of 2008-2011 Ford Escapes experiencing this issue.

- Saint Paul, MN, USA

There has been multiple issues with this Ford Escape XLT. The ABS light continues to come on. The wheel of the car locks when you try too turn when driving wheel. It is very dangerous. The sensors even though we replaced them keep blowing which causing the truck to decline in speed while driving in traffic. We had to turn it onto to the grass to avoid accidents. Constant engine issues after we had it fixed multiple times. We are in a financial negative because of this truck. The tire sensors keep going also. These issues are happening after we have gotten this truck fixed multiple times and more dangerously while we are driving it. The brakes, steering wheel, transmission an the engine are all faulty. We have put thousands of dollars into the this vehicle. This is our transportation to work and we are behind with the notes. Even when the vehicle is stationary there is a grinding, almost like the wheels want to fall off. We need this fixed we need help!!!!!

- Lititz, PA, USA

The contact owns a 2009 Ford Escape. The contact stated that the steering wheel seized with no warning. The vehicle had to be turned off and restarted to reset the computer due to the eps failure. The contact was uncertain if the eps warning indicator may flash in the event of the failure with the steering wheel. Apple Ford Lincoln apple valley (6961, 7200 150th St w, apple valley, mn 55124, (952) 204-9657) indicated that the vehicle would need to be scheduled for an appointment, the steering column would need to be removed for further testing and diagnosis which had not been authorized as of yet. An independent mechanic was to test and diagnose the eps failure. The manufacturer excluded the VIN from NHTSA campaign number: 14V284000 (steering) however the vehicle exhibited the same failure as the recall campaign, was notified of the failure and provided no assistance. The approximate failure mileage was not available.

- Savage, MN, USA

The contact owns a 2009 Ford Escape. While driving 40 mph, the steering seized. The contact had to use excessive force to steer the vehicle. The vehicle was taken to huntington Ford Lincoln (333 w jericho turnpike, huntington, NY 11743, (833) 386-3267) where it was diagnosed that the housing and column assembly needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the vehicle was not included in a recall. The failure mileage was approximately 40,800.

- Plainview, NY, USA

Complete loss of power steering during any point in driving.

- San Francisco, CA, USA

Electronic power steering will not engage every time the car is started.

- Garnet Valley, PA, USA

Power steering assist failure

- Galesburg, IL, USA

Steering wheel started to shake driving down interstate like I was out of control at various speeds..

- Franksville, WI, USA

Due to a recall issued by Ford Motor Company (NHTSA recall 14V-284), jerry's Ford (annandale, va) replaced the power steering system on my 2009 Ford Escape on July 24, 2014, at no charge. At the time, the Escape's mileage was 32,950. On February 17, 2019, the power steering failed when I was driving in heavy traffic a few miles from ourisman Ford (6129 richmond hwy, alexandria, va). With great difficulty, I managed to drive to ourisman, where, two days later, they replaced the failed system at a cost of $2,319.97. At that time, the Escape's mileage was 54,061. The power steering system that had been replaced on recall lasted only 21,111 miles and fewer than 4.5 years. The Escape is otherwise in excellent condition and has been regularly maintained since I purchased it in 2008. It's reasonable to expect that the part would have lasted longer, especially since its failure may have caused serious injury. I made several attempts to resolve the issue. On February 22, I spoke with brendon at Ford corporate (800.392.3673). He said he could do nothing and suggested I contact the dealer. On February 28, I spoke with chuck jackowski at ourisman, who said he might be able to help and would call me back, but did not call. When I called again on March 7, chuck said he did not yet have a solution, but would follow up and call me on March 8; he did not call. I called chuck once more on March 13 and joon ko answered. I identified myself, joon said he would get chuck, but returned to say that chuck was busy and would call me back shortly. Chuck did not call. I have also written to Ford corporate; no reply.

- Alexandria, VA, USA

My power steering went totally out while driving and turning on a city street and almost caused me to crash with my children in the car!

- Oak Lawn, IL, USA

My cars electrical power steering failed after I stopped for gas. Prior to this my cars steering wheel would shake when ever the car was running and not in motion, like when sitting at a red light for example. This occurred for about 3 days before the power steering failed. A recall has been issued but my VIN says my car was not included in the recall. I can not turn my steering wheel anymore without a lot of effort making the car to dangerous to drive.

- Rochester, MI, USA

The contact owns a 2009 Ford Escape. After the vehicle was repaired per NHTSA campaign number: 14V284000 (steering) by antelope valley Ford (1155 auto mall dr, lancaster, ca 93534, (888) 415-0959), the power steering failed while driving various speeds. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 150,000.

- Los Angles, CA, USA

Power steering asst. Went out. On checking, there is a Ford recall 14S05 for that problem. According to Ford, the recall work was preformed on Sept 11, 2014 by joe cooper Ford. They furnished me a document # 680882E. I was never informed of this work and do not think it was preformed. The torque sensor has gone out and the car went into sudden manual steering while driving which was difficult to perform. I was afraid I would have an accident. I was driving on a city street in tulsa ok at 40 mph when the power assist went out without warning of any kind. I believe Ford should have informed me of the problem and replaced the faulty torque sensor at the time of the warranty work

- Tulsa, OK, USA