The power steering on my 2010 Ford Escape has stopped working, making the vehicle unsafe to drive. I took the vehicle to my local dealer who wanted $1,054 to replace the entire steering column. I contacted Ford Motor Company corporate customer service department who said there was nothing they could do. The vehicle only has 85,495 miles.

- Mount Clemens, MI, USA

The contact owns a 2010 Ford Escape. The contact stated that while driving at 55 mph, the power steering failed without warning. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 77,342.

- Demotte, IN, USA

The contact owns a 2010 Ford Escape. The contact stated that while driving at 65 mph, the steering wheel became difficult to turn and the power control warning light illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage and VIN were not available.

- Demotte, IN, USA

I was driving on a service road and was entering the freeway when the transmission started slipping. This caused my vehicle to start jerking. The vehicle behind me almost ran over me as I was loosing speed due to the transmission slipping. I managed to pull over and after a couple of minutes the transmission started working again and I was able to pick up speed and continue driving. This incident also caused my braking and steering to be erratic. This happened 3 times on Dec 9, 2014. This is unsafe as it nearly caused a major accident in heavy traffic going South on interstate 35 out of austin. By my estimation there would have been no fewer than 5 to 6 vehicles involved in an accident had I not managed to pull over.

- Kyle, TX, USA

The first time this happened I was coming to a stop during rush hour traffic in Feb 2014. I was slowing down to stop when I noticed the red battery & wrench light come on. When I tried to accelerate the vehicle wouldn't move & the engine was off. I attempted to restart the vehicle several times with no luck. The dash lights & radio would work but it wouldn't start. I had to be pushed out of traffic. While waiting for the tow truck I tried again & it started (approximately after 15 min). I immediately took it to the Ford dealer. They "supposedly" fixed it under a recall. It just happened again (Oct 2014) to me while coming to a stop during rush hour. Again the lights turned red and the engine died. I attempted to restart several times without any luck. The dash lights & radio worked but it wouldn't start. Finally after several attempts it started again. I'm waiting for my appointment with the Ford dealer. This issue needs to be reviewed before someone gets seriously hurt given that the engine dies without notice. Plus the "repair" didn't work!

- Austin, TX, USA

The contact owns a 2010 Ford Escape. While driving 40 mph, the power steering assist failed and caused the steering wheel to become difficult to turn. The contact had to use extreme force to turn the steering wheel. The failure occurred after the vehicle was repaired according to NHTSA campaign number: 14V284000 (electric power steering). The vehicle was taken to the dealer for further inspection, but was not repaired. The manufacturer was made aware of the failure. The failure mileage was 87,000. Updated 11/21/14 the consumer stated the vehicle was repaired. The torque converter sensor was replaced. The manufacturer would not reimburse the repair cost, stating that it was not apart of the recall.

- White Oak , PA, USA

First incident: I was driving along rte 95 heading towards the tapanzee bridge going 65 mph when suddenly the power steering went and it became very difficult to steer. I immediately tried to safely exit the highway to find out what was wrong. It was extremely hard to steer, but thankfully I found a fairly safe place to stop and turn the car off. I waited about 5 minutes trying to figure out what to do. Then I started the car and the problem was gone. Second incident: My wife was coming home from work on April 11th, 2013 when she stopped at a stop sign. When she began to make a right turn onto a busy street, the power steering went again. Luckily she made it home safely and informed me of what happened. I turned the car on and took it for a drive. The power steering was back on. There were at least two more times when all of a sudden the power steering went off and after awhile came back on. We had a new power steering column assembly put in our Ford Escape on June 6th, 2013. Luckily we had a Ford premium care warranty plan and this problem was covered, but had to pay $100 deductible. Recently Ford has announced a safety recall on the power steering assembly on Ford Escapes manufactured in certain parts of the country. My VIN number was not part of that safety recall, yet I had the same problem with my power steering. What would I have had to pay to replace this power steering if I hadn't had a warranty plan? I want Ford to reimburse my $100 deductible, but they say since my VIN number at this time was not part of the recall they won't reimburse me. What kind of customer relations in this with a big company like Ford who wants to sell cars in good faith. It is lucky for them that my family or someone else was not injured when the power steering went in my Ford Escape.

- Cumberland, RI, USA

The contact owns a 2010 Ford Escape. The contact received a recall notice for NHTSA campaign number: 14V284000 (steering); however, the part needed for the repair was unavailable. The manufacturer was notified. The contact had not experienced a failure.

- Chesterfield, MI, USA

The contact owns a 2010 Ford Escape. The contact received notification of NHTSA campaign number: 14V284000 (steering) and stated that the part to do the repairs was unavailable. The manufacturer was made aware of the issue. The contact did not experience a failure.

- East Peoria, IL, USA

Throughout all of last winter, I had issues with my 2010 Ford Escape stalling. This occurred countless times, and nearly caused many accidents. It most frequently occurred when it was very cold (zero or below), and on some occasions would stall numerous times in a row, or fail to re-start. No warning light of any sort ever came on. After paying well over $1000 to get various things "fixed" that I was told would solve the problem, it continued happening. Then I received the first bulletin letter regarding throttle body issues and took my car to the Ford dealership in South burlington, vt. They proceeded to tell me that because they couldn't duplicate the issue, or get a code, they couldn't help me. A few weeks later when it happened again, the wrench light came on for the first time, so I drove directly to the dealership again. I was told once again that they couldn't fix the throttle body issue, and tried charging me over $300 for diagnosing my car (looking into the issue of why the wrench was illuminated). I refused to pay, because this is a Ford issue, it's well documented all over the internet, and it's something they need to pay for. My car is still not fixed.

- Essex, VT, USA

1st got Escape had to have some reprogramming affecting the transmission. 2nd had to have the transmission repair. 3rd my dash lights blink from bright to dim during the daytime/ 4th had to have the ignition replace - when I put my key in--would not turn-. 5th even after having the transmission repair-still changes hard. 6th sometimes when parked on and incline-place in drive-will make a "pop" noise. Still do not feel like my car is working/running at a 100%. I did take out another wrty--just incase--however it is almost up. My husband & I have drove Ford for the past 35 years-am very disappointed with my Escape. 7th use stability control once---is it suppose to sound like the car is breaking into?

- Bluff City , TN, USA

The contact owns a 2010 Ford Escape. The contact stated that while driving 30 mph, the steering wheel seized without warning. The contact stated that he coasted the vehicle to the side of the roadway to restart it. The vehicle was taken to the manufacturer for inspection and they stated that the power steering shaft needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 59,000.

- New Boston, MI, USA

The steering at first start up will not turn after restart works with a shake in the steering wheel an at stop light.

- Hermon, ME, USA

I bought the car 6 months ago. Parked the car on Friday night, came outside to start my car and drive and the power steering does not work. Took the car to the dealership and they are quoting $1500 to fix. Not covered by Ford. Can't believe a not even 4 year old car is having this problem, and sounds like so many others are dealing with the same problem. I feel like I got a lemon. This should definitely be recalled.

- Reynoldsburg, OH, USA

I was traveling down the road at approximately 35mph when my power steering completely went out. I had to use extreme force to maneuver my vehicle to the side of the road. I turned it off, waited about 5 minutes, and then turned it back on. The power steering worked for about 1 mile, at which time I lost my power steering. I was unable to complete a turn on a roundabout and almost hit another vehicle because it was so difficult to steer.

- Kimberly, WI, USA

The contact owns a 2010 Ford Escape. The contact stated that the steering wheel failed without warning and became hard to turn. The contact drove very slowly to be able to complete the turn. The vehicle was not taken to the dealer to have diagnostic performed or repairs. The manufacturer was not made aware of the failure. The failure and the current mileage was 86,000...updated 04-22-14

- Ledgewood , NJ, USA

Lost power steering - was hard to maneuver vehicle out of roadway. Serious traffic hazard with oncoming traffic. Happens out of the blue and there is no warning that loss of power steering is going to occur. I shut the vehicle off, waited a few minutes, turned the vehicle back on and the problem resolved. However, this has happened prior about 3 months before this incident. Have there been any recalls regarding this issue?

- Orono, ME, USA

The electronic power steering randomly stops working. You can turn the ignition off and back on and it works for a while. I took it to a Ford service dept. Said it would cost around $1500 to replace the steering column. After researching online I have found this to be a very frequent problem. There should be a recall before somebody, if not already, is killed.

- Barry, TX, USA

I've had 2 instances of loss of steering assist on my 2010 Ford Escape. The first instance was at approximately 45 mph. Steering assist failed. The wheel was very difficult for my husband to turn. He slowed the car down, turned on the hazards, and pulled over. The car was shut off and started again. Power assist worked again at start-up. Our three children and I were also in the car, and I'm surprised we were not rear-ended. The second instance was when I was in line at a drive-through. I couldn't turn the wheel when pulling forward. I shut the car off and restarted. Power assist worked at start-up. I contacted the Ford dealership, who was very aware of the issue and quoted me $1100-1400 repairs. Car was taken to an independent mechanic who diagnosed the issues as a faulty power assist motor. Replacement was quoted at $1400. I commute 50 miles round trip every day. I am very worried of the steering assist failing on the highway or while my children are in the car again. Failure occurred at 75,000 miles.

- Lee's Summit , MO, USA

The contact owns a 2010 Ford Escape. The contact stated that while driving approximately 70 mph, there was a complete loss of power steering assist. The vehicle was maneuvered to the side of the road where the engine was turned off. Upon restarting, the vehicle resumed with the steering malfunction. The vehicle was taken to an independent mechanic, who replaced the electronic gear assembly however the failure persisted. The vehicle was currently being repaired by an independent mechanic. The manufacturer was notified of the problem. The approximate failure mileage was 91,000. Updated 2/26/14 the consumer stated the computer board in the steering column was replaced at a cost of $ 1850

- Colorado Springs , CO, USA