10.0
really awful- Crashes / Fires:
- 7 / 0
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 90,865 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
Power steerin assist fault warning came on while driving on highway. I pulled over to see what that ment in my vehicle manual. When I started the car back up I could not manage to turn the steering wheel to continue to drive and had the car towed. There is a recall for this exact problem, (steering torque sensor), yet Ford Motor Company will not honor it with my car, since it is not listed on the recall list.
- Grand Rapids, MI, USA
The contact owns a 2010 Ford Escape. While driving approximately 30 mph, the vehicle lost steering power and the power assist failure light illuminated on the instrument panel. The contact pulled the vehicle over to a parking lot and called a local dealer. The vehicle was taken to the dealer and the power steering angle sensor was replaced. A few days later, the contact noticed that the steering wheel felt weird and the vehicle was taken back to the dealer. The dealer diagnosed that the power steering rack needed to be replaced. The manufacturer was made aware of the failure and referred the contact to the local dealer. The vehicle was not repaired. The failure mileage was 68,415.
- Nashville, TN, USA
I had the recall 14S05C done in February to "fix" the potential electric power steering problem by reprogramming the pscm and ipc modules. Now in September I started my car and the steering just stopped working. Towed it to the dealer and they said the steering column and power steering needs to be replaced for a cost of $1,350. I sure hope Ford will pay for this. I mean, what's the point of a recall service if it doesn't fix the problem.
- Houston, TX, USA
When came out of store and started the truck the power steering was not working. Called my husband and he had me look for the fill reservoir for the power steering and check the belt. He determined that it is a closed system. This has happened many times since then. It always happens when I start it not while I am driving. I have had to drive it that way as it is my only mode of transportation. Looked it up online and discovered there was a recall but the manufacturers date was only through 09/2010. Mine is 01/2011. The dealer told me they cannot do it as a recall because mine is not on the list. Even though it is the same problem as the earlier ones. Ford told me to save my receipts in case there was a recall and told me I had to contact NHTSA to file a complaint. I am afraid it will start to happen while I am driving and cannot afford to have it fixed. They need to extend the recall before someone gets hurt.
- Fruitland, MD, USA
As I was making a left turn my steering wheel locked up, an alarm went off, and then the car returned to normal steering again. Has happened quite a few times and have brought it to Ford and still happened afterwards until this last time my power steering has gone out completely on a 7hr drive home with a baby in the back seat.
- San Jose, CA, USA
Ford issued a recall for my 2010 Escape (NHTSA recall: 14V-284) for power steering issues which I responded to and a local dealership had it in for service. Now I am starting to experience the issues that were cited in the recall including loss of power steering leading me to believe that the recall did not correct the situation at all.
- Walker, MI, USA
The contact owned a 2010 Ford Escape. The contact stated that while driving 40 mph, there was a loss of power steering without any warning. The contact stated that the vehicle veered to the right and the stabilization feature caused the front and rear passenger side tires to deflate. The contact applied force to the steering wheel. The failure caused the vehicle to crash into a guardrail and flip over more than twice. A police report was filed. The contact sustained injuries to the head, mouth, and the right ear lobe was fractured. The vehicle was destroyed. The contact received a recall notification months after the crash for NHTSA campaign number: 14V284000 (steering) however the failure occurred before the recall repair was able to be performed. The manufacturer was notified of the failure. The approximate failure mileage was 29,428.
- Florissant, MO, USA
Was driving, and transmission wouldn't allow RPM to go above 500 and continued to drop to 0 and shut off in the middle of the road.
- Ypsilanti, MI, USA
I was driving down I-70 West bound and my car started to change lanes without my control. Also since I had the Ford's recall number 14S05 service my gas millage has also dropped by 3-5 miles per gallon. Before the recall service I had no issues with my car. I have noticed my car steering is over compensating providing a carnival type ride. (car sickness to those who ride with me and sometimes myself also.) asked the Ford motor car company about restoring back to the orginal setting and they said no. My car is no longer safe to use since I had the 14S05 recall service done.
- Basehor , KS, USA
I drive a 2010 Ford Escape and received a recall notice (#14S05) for the power steering sensor. I took it to Liberty Ford in parma heights in October 2014 to have this fixed. In late January 2015 I again received the same signal on my dashboard that I did prior to the recall. My steering wheel became hard to steer. I brought it back to the dealer and was informed that the steering column needs to be replaced and this would cost me almost $1200. The dealer informed me that this really doesn't have anything to do with the recall and is due to normal wear and tear on the vehicle. Another customer going through the same thing advised me that his mechanic advised him that this is a known Ford defect. They are passing these costs onto me - this is so unfair. I have no recourse but to pay this amount since it is my only vehicle.
- Parma, OH, USA
The contact owns a 2010 Ford Escape. While driving 5 mph, the power steering seized and the power steering warning light illuminated. The vehicle was taken to the dealer. The technician diagnosed that the torque center needed to be replaced. The vehicle was repaired. The manufacturer was not made aware of failure. The failure mileage was 100,502.
- West Liberty, OH, USA
Power steering failed. There was a recall in July 2014 on this. Dealership then reset the software for the torque sensor. The recall states that either a software update is needed, the torque sensor replaced, or the steering column replaced. At the time I had no issues. 6 months later my power steering failed. I am now told I need to replace the steering column. The recall states if a software reset was done that any further issues would not be covered. The cost for this is roughly $1,500 whereas a software reset only costs Ford Motor Company about an hour and a half labor. I feel the software update was a "band-aid" to a much larger problem with this model and the problem is being passed onto the consumer.
- Plattsburgh, NY, USA
The contact owns a 2010 Ford Escape. The contact stated that while driving 10 mph, a ticking noise came from the steering wheel without warning. In addition, the steering wheel became difficult to turn. The vehicle was not diagnosed or repaired. The contact referenced NHTSA campaign number:14V284000 (steering). The manufacturer was notified of the failure. The approximate failure mileage was 67,000.
- Albuquerque, NM, USA
The contact owns a 2010 Ford Escape. The contact stated that while driving 35 mph, the steering wheel became difficult to turn. The contact had to apply excessive force on the steering wheel in order to make a turn. Additionally, the traction control warning light illuminated. The vehicle was taken to a dealer where the technician diagnosed that the computer needed to be reset. The vehicle was repaired under NHTSA campaign number: 14V284000 (steering) however, the failure recurred. The vehicle was taken back to the dealer where the technician diagnosed that the power steering column needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 60,000. The VIN was unavailable.
- Chesapeake, VA, USA
The contact owns a 2010 Ford Escape. The contact stated that when the vehicle was started, the power steering seized and the steering wheel was difficult to maneuver. The vehicle was taken to the dealer where it was repaired under NHTSA campaign number: 14V284000 (steering) however, the failure recurred on several occasions. The manufacturer was notified of the failure. The failure mileage was 107,323.
- West Valley City, UT, USA
The contact owns a 2010 Ford Escape. The contact stated that while driving at approximately 3 mph, the steering wheel was extremely difficult to maneuver. The vehicle was towed to the dealer where it was diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The contact mentioned that the vehicle was previously repaired under NHTSA campaign number: 14V284000 (steering) however, the remedy failed to repair the failure. The manufacturer was notified of the failure. The failure mileage was 65,000. Updated 02/20/15 updated 10/28/15
- Derby, CT, USA
On January 6, 2015, I started the car to move it out of the garage. I could barely steer the car; it was very hard to maneuver. A power steering fault message appeared on the dash. I took the vehicle in for service in October 2014 for the power steering recall. According to the dealership, the recalled item was taken care of and the vehicle was in compliance.
- Lathrup Village, MI, USA
The contact owns a 2010 Ford Escape. While making a left turn at 15 mph on a hill, the vehicle hesitated before shifting into drive. Two months later, the steering wheel became difficult to turn. The vehicle was not diagnosed or repaired. The contact stated that the vehicle was included in NHTSA campaign number: 14V284000 (steering) and had been repaired. The manufacturer was not notified of the failure. The failure mileage was 76,000.
- Depot, NY, USA
My car cut off while I was driving & when I was at a stop light. The car came to a sudden stop in the middle of an intersection (completely losing all power) a large SUV swerved to prevent from hitting me. I immediately took the car to the vic bailey Ford, they kept my car on & off for 5 days. Charging me $98 for a diagnostic test (that they stated revealed nothing about the problem) & then they turned around & charged me #130 for a new battery, the car continued to cut off on me. They kept my car for another 3 days. Finally they called me & told me to come pick up the car. The service dept. Stated that they didn't know what was wrong w/ the car, but they knew something was wrong w/ it. They told me to wait til the problem got worst. They sent me home w/ a car that cuts off constantly, they don't care that I need to drive a dependable car. I'm an educator/state employee that doesn't have all this money to keep putting my car into the shop & missing days from work. They don't care that I have a young son who rides in that car w/ me to school. They don't care that by driving that car my life & my son life is (was) put in danger. All they saw was a black single mother that they thought they could tell anything to. I have spoken with the service mgr. (no help) Ford rep (no help) the customer service mgr. (no help). It is awful, that in 2015 an America woman is treated w/ such disrespect & pushed to the side. Ford made this car, they sale this car, so they should be able to fix the car. Ford should make reliable cars for the consumer. Who is suppose to help when the big vic bailey Ford, vic bailey Honda, vic bailey Ford repair shop, Ford Motor Company, & Ford service all do nothing to fix this issue? by putting this information out to the public I hope to make others aware of the treatment that I have received & make sure this doesn't happen to anyone else.
- Spartanburg , SC, USA
- Syracuse, NY, USA