The contact owns a 2010 Ford Escape. The contact stated while the vehicle was parked, the front driver-??s side and passenger-??s side windows and the driver-??s and passenger-??s side rear windows had rolled down while the vehicle was turned off. No warning light was illuminated. The vehicle was taken to a dealer and the contact was informed that the cables on the window regulators were fractured and the regulator and motor assembly needed to be replaced. The vehicle was repaired; however, the failures reoccurred. The manufacturer was notified of the failure and informed the contact the vehicle was not under recall and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 82,703.

- Elkhorn City, KY, USA

In August I had gone into my office and looked out and my back window was down..I thought I didn't remember lowering it. Found out it had just dropped on its own...no noise from the motor, just dropped. August 31st I pulled up with friends to eat and we got out and I looked back and the other rear window had fell also. So now within 15 days both windows, back behind drivers seat and the one behind the passenger seat will not go back up and I am being told it will be over $500 to repair. I don't understand how these two windows could become non working in less than 15 days apart. No one at Ford will help me...I would appreciate any assistance you could give me. Thanks

- Irving, TX, USA