Ford Sync was completely unreliable, rarely understood my commands no matter how slow and clearly I spoke, and I followed the specific commands documented by Ford. Simple things by voice like changing albums became a chore, and I had to go thru all the commands again when I re-entered the car instead of it picking up where I left off. Lack of manual controls for most functions also drove me insane, it should not be so difficult to use Sync. I swapped Sync for a Kenwood receiver with bluetooth and a steering wheel adapter. Not only does the new system work better, I can control everything with Siri on my iPhone and it understands me perfectly. It's easy to replace the system yourself too, Sync is NOT worth keeping. My entire driving experience changed for the better once I ditched Sync.

This is where you buy hands free expecting that hands free is going to work. I could have bought an after market stereo that had hands free that was more problem free. "I'm sorry I didn't understand you" or cutting out literally without even acknowledging that you are trying to make a call.....doesn't load phone book....When I contacted the dealership their response was that Ford was working on it and I will receive information in the mail on how to fix......ya....2014 and still waiting....I have tried the upload on Fords website....nothing changes.....