10.0
really awful- Crashes / Fires:
- 5 / 0
- Injuries / Deaths:
- 5 / 0
- Average Mileage:
- 85,109 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
My steering wheel assit light came on it's hard to steer my car it happened over night I had it for little over 2 years has about 85,000 miles on it got it when it had 32,000 miles
- Southpoint, OH, USA
The contact owns a 2011 Ford Escape. After starting the vehicle, the power steering malfunctioned and caused the steering wheel to become very difficult to turn in either direction. The vehicle was taken to the local independent mechanic who diagnosed that the steering wheel torque sensor was faulty and needed to be replaced. The vehicle was not repaired. The local dealer (herb chambers Ford of braintree, 75 granite St, braintree, MA) and the manufacturer were both notified of the failure. The contact was informed that the VIN was not included in the NHTSA campaign number: 14V284000(steering). The contact indicated that the vehicle experienced the same failure listed in the recall. The failure mileage was 111,000.
- Waymonth, MA, USA
I was driving down a curvy road and my power steering goes out. I had to reduce my speed to about 15 mph to get to gas station. I turned car off and it began to work again. No check engine lights of any type came on. If I would of been going at a higher speed and it go out I could of gotten hurt. Good thing I didn't have my children in the car.
- Chester, VA, USA
I have had at least 5 incidents where the power steering went out on my car, either while starting out or suddenly when driving, making it extremely difficult and I believe dangerous to drive safely. I found out my car fits the criteria for a recall for this exact problem (a Ford Escape, model year 2008-2011, made in Kansas City) except when I entered my VIN number to check on this on your website it did not register as such. I believe this is a mistake and should be corrected..
- Louisville, KY, USA
Power stearing failure
- Floyds Knobs, IN, USA
While on highway traveling to Chicago, my vehicle power steering failed. I could not turn the wheel without great difficulty. The power steering is electrical so cannot drive without power steering. Had to leave car stranded in springfield, Illinois at landmark Ford and pay $50 per day for rental. It is a safety recall 14S05 and has failed in hundreds of thousands of cars in the us and Canada. According to the recall information online and my calls to dealerships; my car's recall updated the software to let me know the power steering would fail. They did not replace the torque sensor which is the item that failed on the highway and made my car not operational. If your torque sensor failed prior it was replaced by Ford under the recall - if it hadn't failed by the time of the software update the recall was closed out. I have found all this out today before my car has been fixed. So Ford will not fix my torque sensor and the cost is $617 plus the rental car at $50 per day. (my car failed 5 hours from home) - I have to go pick it up when it is fixed. Since it was a safety recall and the torque sensor had not been previously replaced, and Ford knew this was a problem with 1.1 million cars, why should I have to pay for a failed faulty part? my car only has 74,000 miles and is well maintained. The car was not involved in an accident but could have been very easily. However, the car was stranded 275 miles from home and Ford will not fix the faulty part. It is a safety issue and I am very unhappy. The torque sensor, steering column or whatever parts make this car unsafe should have been taken care of under the recall. Ford needs to do the right thing. There could have been an accident and loss of lives. This is unacceptable.
- Westwood, KS, USA
The contact owns a 2011 Ford Escape. While driving in reverse, the steering seized without warning. The contact stated that the vehicle exhibited the same symptoms as listed in NHTSA campaign number: 14V284000 (steering). The vehicle was taken to don franklin Ford (576 hudson St, columbia, ky 42728, 270-384-3076) where it was diagnosed that the ECU failed and a new steering column needed to be installed. The vehicle was not repaired. The manufacturer was notified of the failure and stated that the VIN was not included in the steering recall. The failure mileage was 106,000.
- Columbia, KY, USA
Steering going out freezes and wont turn. Replaced tie rods upper and lower control arms. Cost $1000. And 2 days later out again
- Lake Orion, MI, USA
The contact owns a 2011 Ford Escape. While driving approximately 30 mph, the steering wheel seized without warning. The vehicle was able to be coasted to the side of the road. The contact powered off the engine and waited a few minutes. Once the vehicle was restarted, it operated normally. The vehicle was taken to champion Ford Volvo (2502 w 26th St, erie, pa 16506, (814) 878-2500) where it was diagnosed that the torque sensor needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 105,410. * updated 10/26/18
- Erie, PA, USA
The contact owns a 2011 Ford Escape. While driving at a low speed, the steering seized without warning. The vehicle was towed to the contact's residence. The dealer and manufacturer were not contacted. The vehicle was not diagnosed or repaired. The failure mileage was approximately 174,000.
- Alpena, MI, USA
Lost power steering while driving to work. The car is extremely difficult to steer at this time. I found a recall (14S05) for steering problems with my year Ford Escape, but my VIN is not affected. How can that be, Ford? stand by your product!!
- South Plainfield, NJ, USA
The contact owns a 2011 Ford Escape. While driving at unknown speeds, the steering wheel was difficult to move left or right. There were no warning indicators illuminated. The contact restarted the vehicle and the steering wheel returned to normal. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified and did not assist. The failure mileage was 49,000.
- Springfield, IL, USA
Failure of the electric power steering system that caused a sudden loss of power steering assist during driving in the city.
- Metepec, AL, USA
The contact owns a 2011 Ford Escape. While attempting to make a right turn, the steering wheel seized and was extremely difficult to turn. The contact stated that the traction control and power steering indicators illuminated. The contact was able to drive the vehicle home. The dealer (spurr Subaru, 6331 brockport spencerport rd, brockport, NY 14420) was contacted. The manufacturer was also contacted and stated that the vehicle was not included in NHTSA campaign number: 14V284000 (steering). The vehicle was not diagnosed or repaired. The approximate failure mileage was 120,000.
- Elba, NY, USA
Very often as I'm driving the power steering will go out making it very dangerous to turn the wheel will just jerk away.. also the fuel tank has always been an issue. Now I am unable to pump gas without gas leaking out. The wheels and tires always go flat I'm thinking something to do under truck
- Orlando, FL, USA
Frame failure, "K" frame supporting the engine, transmission and steering components fractured making the vehicle undriveable. This issue was a recall on 2001-2004 Escapes.
- Oxford, MI, USA
2011 Ford Escape XLT 3.0L experienced power steering failure while operating the vehicle and in motion twice in past 12 months. Vehicle was operated on a city street and both instances were spontaneous. Vehicle was stopped, shut down and restarted after 10 minutes. Power steering resumed without further incident both times.
- North Huntingdon, PA, USA
My scape 2011 suddenly loss of steering assist while I am driving, I was investigation and I found a recall number: 14S05 ' electric power steering for certain models 2008- 2011 Ford Escape, the issue here is that only certain models where recalled for dealer revision and my VIN is not included in the program, so there are other models with same problem Ford should open the program for other Escape models, lossing steering assist could increase risk of an accident
- Laredo, TX, USA
Electronic power steering is out just like the recalled Ford Escapes from 08-11 recall. Vehicle was being driven in town and making turns when this happened. Vehicle was driving on busy roads in the city and became impossible to turn.
- Florence, AL, USA
- Parma, MI, USA