10.0
really awful- Crashes / Fires:
- 5 / 0
- Injuries / Deaths:
- 5 / 0
- Average Mileage:
- 85,109 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
I have been in two minor accidents as a direct result of the power steering failing while drive. The steering fails once a day and does so, usually when make a hard or sharp turn. Once, the power steering disengaged, reverting to manuel, while I was traveling on the highway at 65 mph! Ford refused to repair the defective stealing after more than 10 contacts with their corporate office and multiple Ford dealers. They referred me to their 'legal department' and refused to replace the defective steering.
- Los Angeles, CA, USA
As I'm driving my Escape, the power steering suddenly stops working at random times.
- Willard, OH, USA
Failure of power assist suddenly without warning. Fortunately, it happened at low speed as exiting a parking lot. Towed to repair shop (non-Ford). Error code B2778 indicated with remedy of replace steering column. Appear that the safety problem identified under Ford recall 14S05 is more widespread than the vehicles the recall covered forcing us to pay for this safety fix
- Erie, PA, USA
For some inarticulate reason, my 2011 Ford Escape doesn't qualify for the power steering shaft torque sensor recall - wth"?" I have intermittent power steering. When it works, the steering wheel shimmies and shakes so badly, I'm afraid to drive it. Sometimes I have to turn my car on & off 3 or 4 times to get the power steering to work.
- Kennewick, WA, USA
The contact owns a 2011 Ford Escape. While driving approximately 25 mph, the steering failed. The contact had to use excessive force to steer the vehicle. There were no warning indicators illuminated. A local dealer was not contacted. The manufacturer was notified of the failure and advised the contact that the VIN was not included in NHTSA campaign number: 14V284000 (steering). The vehicle was not repaired. The VIN was not available. The failure mileage was approximately 104,000.
- Branford, CT, USA
I am having the same steering issues as described in hundreds of complaints by other 2011 Ford Escape owners. The power steering seems to quit and lock-up making it almost impossible to turn the steering wheel. This seems to be a common problem with the 2011 Ford Escapes, so much so that Ford has issued a factory recall for this very problem with this model year Escapes. My vehicle (also a 2011 Ford Escape) displays all the exact same symptoms, yet according to Ford, my vehicle doesn't qualify for the recall. Why does one model not qualify when other models with the same issues are recalled? seemingly, I am not the only person having this problem.
- Medway, MA, USA
The contact owns a 2011 Ford Escape. While driving approximately 25 mph, the steering lost power without warning. The vehicle was taken to the dealer (mccafferty Ford, langhorne, pa, 877-692-8282) and was informed that there was no recall. The manufacturer was made aware of the failure and stated that there was no recall. The failure was not diagnosed or remedied. The failure mileage was approximately 69,000.
- Morrisville, PA, USA
The electric power steering assist is defective so that when I turn the wheel, the car rumbles. The issue was diagnosed by a trusted mechanic. The defect could result in reduced precision in steering the car. The steering malfunctions at low speeds below 40 mph when I am trying to park my car or turn right on a road. The entire car rumbles and the steering wheel shakes.
- Chicago, IL, USA
After a 2.5 hour out of town trip, once I came into town and slowed down to the speed limit, the steering wheel got very hard and I had a hard time controlling the vehicle at low speeds while driving on city streets. Because the steering wheel was hard, maneuvering the vehicle for turns or changing lanes was very difficult and require the use of excessive force. After reaching my destination I powered the vehicle off; when I powered it back on everything was back to normal. There were no service engine lights that came on to indicate any problem other than the steering wheel getting very hard at low speed. I found a recall online for 2011 Ford Escapes involving the electronic power steering but when I provided my VIN number to the dealership they stated the recall did not apply to me. I feel that this safety recall does in fact apply to my vehicle but was overlooked for some reason. Recall number is 14S05.
- Del Rio, TX, USA
Right now the fuel pomp stop working and the car turns off and then after a while turns on again. It was on a local street.
- Paterson, NJ, USA
The contact owns a 2011 Ford Escape. The contact stated that while driving at 15 mph, the steering wheel failed without warning. The vehicle was taken to robberson Ford located at: 2100 ne 3rd bend or 97701 541 382 4521, where it was diagnosed that the steering pump, steering column, and steering angle sensor needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The vehicle failure mileage was 45,000.
- John Day, OR, USA
Complained about steering column for 2011 Ford Escape. I keep tell page Ford in AZ. About my problem with steeing column. They not will to help the customer about there problem with vehicle. It hard to driver I kept tell them it hard to driver.
- Pinon, AZ, USA
While making a turn I lost my power steering causing my to almost hit another car head on. I was able to force the wheel to turn and get off the road. I turned the car off and when I restarted it I was able to drive with power steering again.
- Boardman, OH, USA
While driving the battery light came on, power steering went out, then all power to dash went out, pulled over and couldn't roll up the windows, no power at all, let it sit for a minute and was then able to roll up the windows.
- Panama City Beach, FL, USA
Car has only 22,000 miles, driving on the freeway about 60 miles per hour, and heard a loud click sound and the power steering went out.
- St. Paul, MN, USA
I got into a car accident when driving. A car swerved into my lane and the power stealing gave out as I attempt to swerve into another lane for safety to get out of the way. Defective power steering cays ed accident and injury. Fraudulent concealment of defects (Ford junk cars rip off ) went to Ford in November 2016 about power stearing after they reported numerous times their was nothing wrong with the steering. They finally told me, after the steering completely stopped working, that they already fixed the power steering in a previous recall. Liars!!!! I have the receipt from the previous visit and no power steering was fixed. Same old part is in car. And now I have to pay$1200 dollars! I called Ford and they say the recall expired and I never brought my car in... if that's so why do I have service reciept. Liars!
- Los Angeles, CA, USA
The contact owns a 2011 Ford Escape. While driving 5 mph, the power steering became difficult to turn and the traction control indicator on the instrument panel illuminated. The vehicle was towed to an independent mechanic who diagnosed that the steering column needed to be replaced. The vehicle was repaired. The manufacturer stated that the vehicle was not included in a recall. The failure mileage was 86,662.
- Cincinnati, OH, USA
When driving in a low speed in a city street, all of a sudden the steering wheel won't steer it felt so hard that I had to stop on the side of the road to prevent to get into accident. I checked online if there's issue or recall on this vehicle. There's a recall for this issue but when they type the VIN # it's not included and dealership said it will cost $2,000 to fix it.not sure why this is not included for recall...
- San Jose, CA, USA
Driving and power steering did not work. It was very hard to steer car to stop. When I turned of ignition and restart vehicle the power assist works for a while. There was a recall on approx 1.3 million vehicles. My VIN # is not included......?? doesn't make sense.
- Palm Desert, CA, USA
- Los Angeles, CA, USA