10.0

really awful
Crashes / Fires:
5 / 0
Injuries / Deaths:
5 / 0
Average Mileage:
85,109 miles

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« Read the previous 20 complaints

problem #41

May 152016

Escape

  • 142,000 miles
I filed a complaint the other day but it has gotten so much worse that I had to take it to the dealer. They told me that the pscm was bad. Almost $1300. It will have to wait until I have the money for it. This is the same problem as recall #14S05 but it does not reach our manufacturer date. It is time for them to step up and extend the recall to cover all of the dates before someone gets killed when the power steering goes out in the middle of a turn like happened to me the other day. I was making a left turn in the inside turning lane when it stopped working. Not only did I lose power steering but it snatched the wheel out of my hand. I almost hit the car next to me before I got control of it. If my wife had been driving, and it is her vehicle, she would have hit the car next to her. I find it hard to believe that we are the only ones complaining about this. They need to do something about this because it is going to put a financial hardship on us to get it fixed.

- Fruitland, MD, USA

problem #40

May 152016

Escape

  • 142,000 miles
Last year it began when the vehicle was started the power steering would not work. You could shut the engine off and restart it and it would work. As time went by it happened more frequently and I called the Ford dealer about a recall someone had told me about and was told that our Escape was not included and that I should file a complaint with you. I did that last year and have gotten no response. It has gotten progressively worse. It has been shut off and restarted so many times that it killed the battery. It still had volts but no longer had enough cold cranking amps to start the engine. Now it has happened a couple of times while I was driving. When it stops it almost snatches the steering wheel out of your hands. There is never any warning and no warning lights come on. Sometimes when it is quiet in the car I can hear a click come from the steering column and it either quits working or if it was not working it start back. Three days ago it happened while I was in the middle of a turn at an intersection that has two turn lanes and I almost hit the car next to me. If it had happened while my wife was driving she probably would have hit them. There is a good possibility of this as it is her vehicle. I am driving it this week because I am a little uncomfortable with her driving it. I live in Maryland and work all week in New Jersey. I hope it does not happen while I am on the NJ turnpike as people on there like to stay close and goes fast. I really have no choice because we have to be able to go to work and cannot afford to have it fixed. My understanding is that there are several possibilities that go from software programing, sensor replacement or steering column replacement. It is obvious from the symptoms that it should be included in the recall but has not been.

- Fruitland, MD, USA

problem #39

Sep 202015

Escape

  • 95,000 miles
Power steering assist randomly malfunctions causing loss of power steering at both low speed and high speed both going straight or turning. This has happened multiple times. Ford has a recall on this issue, however my vehicle is not listed under the recall despite being manufactured at the specific plant they identified the problem with. The recall date started one month after my vehicle was manufactured. Ford is very much aware of the mechanical failure and refuses to cover the cost of repairs for their manufacturing defect that they have been aware of since 2009. The recall number is 14S05.

- Ben Wheeler, TX, USA

problem #38

Apr 162016

Escape

  • 150,000 miles
The contact owns a 2011 Ford Escape. The contact stated that the steering wheel was loose. The VIN was not included in NHTSA campaign number: 14V284000 (steering). The vehicle was not diagnosed nor repaired. The approximate failure mileage was 150,000.

- Oxford, MS, USA

problem #37

Mar 132016

Escape

  • 90,000 miles
While driving at low speed on a side street, power steering quit working and error "power steering assist fault" came up. Power steering completely inoperable. With much difficulty vehicle driven to Ford dealership. Could not be driven by person without extreme strength. Unsafe for anyone to drive! advised that not included in recall and cost to repair almost $1200.

- Pensacola, FL, USA

problem #36

Sep 152015

Escape

  • 126,000 miles
The contact owns a 2011 Ford Escape. While the vehicle was in motion, the steering wheel seized and was extremely difficult to turn more than once. The failure was randomly progressing. The contact notified the dealer of the failure and they indicated that the vehicle was not included in NHTSA campaign number: 14V284000 (steering). The vehicle was to be inspected and diagnosed. The manufacturer was notified of the failure and provided no remedy. The approximate failure mileage was 126,000.

- Kennewick, WA, USA

problem #35

Dec 232015

Escape

  • 78,000 miles
The contact owns a 2011 Ford Escape. The contact stated that while driving at approximately 70 mph, the steering wheel seized without warning. The failure recurred numerous times. The vehicle was taken to an independent mechanic where it was not diagnosed or repaired. The manufacturer was made aware of the failure and stated that the VIN was not included in NHTSA campaign number: 14V284000 (steering). The failure mileage was approximately 78,000.

- Eldersburg, MD, USA

problem #34

Dec 082015

Escape

  • 65,000 miles
When starting the vehicle the power steering will not engage. After one or more tries it will finally engage. On more than one occasion the steering disengaged while backing out of the driveway and had to be stopped and restarted as above. My local garage found error code B1342 and confirmed by a Ford dealer. The code mean the steering column must be replaced. The dealer said the vehicle in not covered by the recaĺL 14S05. I spoke to Ford customer service and a case # was opened. When I called to inquire kevin said a case should not have been opened and an internal inquiry would be started. Ford obviously doesn't want complaints recorded. This is a Ford mistake and a safety issue and should be corrected at their expense. Ford executives are unaccountable and apparently only worried about the bottom line and their bonuses. They tried to meet their safety obligation by updating software in some vehicles that warns steering is about to fail. That is unethical and no help when going 70 mph on a three or four lane highway. This reminds me of the pinto fiasco.

- St Petersburg, FL, USA

problem #33

Dec 242015

Escape

  • 20,000 miles
While driving the car there was a loss of power steering. Drove home on local city streets with difficulty. The next day the power steering was available after starting the car. Checked on internet and found that Ford has had a problem for years with the model vehicle. Went to the Ford dealer and was told that the vehicle was out of warrenty. Called Ford service rep and was told to have the vehicle checked and that because of the low mileage, they may repair it.

- Indianapolis, IN, USA

problem #32

Nov 172015

Escape

  • 67,287 miles
Electronic power steering unit failed while driving in a rural setting on a 2011 Ford Escape with 67287 miles. The car was able to be controlled but with great effort. This unit has been the subject of previous recall 14V284000, however this vehicle was manufactured after the cutoff date according to Ford customer service. ( case #8247746-B4F4D1). It does not appear that the recall was extensive enough as this unit failed in the same mode as those previously recalled. The local Ford dealer quote for repair was $705 parts and $322.50 labor.

- Farmington, NH, USA

problem #31

Nov 092015

Escape

  • 63,000 miles
When driving car going about 45mph.car shut off and wrench will appear on dashboard. I have been able to coast off the road, shut off car wait for a few minutes and restart car. I am in fear that car will shut off in area where there is no shoulder and I will be hit from behind. There seems to be a pattern building with this same problem, same model, same year.

- Kihei, HI, USA

problem #30

Oct 192015

Escape

  • 20,000 miles
The contact owns a 2011 Ford Escape. While driving approximately 30 mph, the steering wheel seized. The failure recurred multiple times intermittently. The vehicle was taken to a dealer where it was diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 20,000.

- St Louis, MO, USA

problem #29

Oct 222015

Escape

  • 60,000 miles
The contact owns a 2011 Ford Escape. While driving at various speeds, excessive force was required to maneuver the steering wheel. The vehicle was towed to the dealer where it was diagnosed that the steering torque sensor failed and needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA campaign number: 14V284000 (steering). The manufacturer was notified of the failure. The approximate failure mileage was 60,000.

- Jackson, NJ, USA

problem #28

Sep 152015

Escape

  • 57,000 miles
The power steering suddenly didn't work. Upon several restarts, it began working again but sometimes stops working while the car is moving. This event has been repeated several times. There is a recall for 2008 - 2011 Ford Escapes but mine was not included in the recall but has the same dangerous problem as the cars that were recalled. Ford will not tell me why my 2011 was excluded from the recall. The cost of repair is approximately $1,000. I don't believe I should have to pay for a dangerous defect that Ford has acknowledged but won't include my car.

- Rapid City, MI, USA

problem #27

Jul 242015

Escape

  • 91,196 miles
The contact owns a 2011 Ford Escape. While driving approximately 50 mph around a curve, the steering wheel seized without warning causing the contact to drive off the road. The vehicle was towed to a dealer where it was diagnosed that the steering gear failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and stated that the VIN was not included in NHTSA campaign number: 14V284000 (steering). The failure mileage was approximately 91,196.

- Chula Vista, CA, USA

problem #26

Oct 312014

Escape

  • 65,000 miles
The contact owns a 2011 Ford Escape. While making a left turn at a low speed, the steering became difficult to maneuver without warning. The vehicle was taken to a dealer where it was serviced under NHTSA campaign number: 14V284000 (steering); however, the failure recurred. The vehicle was taken back to the dealer where it was diagnosed that an unknown sensor related to the steering needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the dealer where it was diagnosed that the steering column assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 65,000.

- Fredericks, MD, USA

problem #25

Dec 012011

Escape

  • miles
I bought this car in 2012 and have since noticed the vehicle losing the ability to accelerate. No matter how far I push down on the gas it will not accelerate. After a minute or two of stalling, it will sputter and shut off. I took it to the auto shop to make sure that it was not misfiring a piston, or that their was anything immediately wrong, but they could not give me an answer to why it would not accelerate. My transmission also stalls in gears and will not shift when driving down the road. Same deal took it in and received no answer. The back hatch glass also leaks terribly when it rains and I cannot get it to seal at all.

- Norfolk, VA, USA

problem #24

Mar 072015

Escape

  • 117,000 miles
The contact owns a 2011 Ford Escape. The contact stated that while driving approximately 50 mph, the steering wheel became difficult to turn without warning. The vehicle was taken to the dealer and diagnosed that the power steering control module had failed and needed to be replaced. The vehicle was not repaired. The dealer stated that the VIN was not included in NHTSA campaign number: 14V284000 (steering). The manufacturer was made aware of the failure. The approximate failure mileage was 117,000.

- Shelbyville, KY, USA

problem #23

Dec 022014

Escape

  • 38,838 miles
Drove a little over 2 miles, everything was fine.came to a stop at a red light. When the light turned green I started to pull out and I nolonger had any power steering and there was now a light on the instrument panel advising of N traction off. I went home and waited till morning and drove to my regular mechanic.they checked it out and told me to take the car to Ford because this was a recall and should be covered by Ford. The Ford dealer said that this was not covered because I had brought my car in for that recall last year when they sent me the notice and my steering column and electrical was ok at that time. So one year later and $1100. Later this part breaks and Ford does not think it is responsible because it wasn't broke when they looked at it a year ago. This could have been tragic if I had been driving on the highway or if someone had pulled out in front of me as it was very difficult to turn the wheel to avoid anything.I frrl that this is an ongoing problem with the power steering in this Escape and Ford knows about it and is not standing behind it recall/. the dealer said this was his third such problem in the last two weeks and Ford will not take care of them I did contact Ford Motor Corporate about this bill and they told me the program was closed because my car had been inspected and did not need this work done at that time.

- Chicago, IL, USA

problem #22

Oct 292014

Escape

  • 34,000 miles
I was crossing a highway and when I stepped on the gas I had no power! just a few weeks before it was at Ford for a torque and steering recall. When I called Ford to inform them what happened they said I will have to pay $130 for them to diagnose it! I'm not happy with Ford response. This is a real danger and they need to take it serious!

- Pahrump, NV, USA

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