The contact owns a 2011 Ford Escape. The contact stated that the steering wheel failed. The contact stated that the steering wheel turned to the right and vibrated. The contact had to turn the steering wheel with force to be able to complete the turn. The contact stated that the power steering assist light remained illuminated on the instrument panel. The contact took the vehicle to an independent mechanic and the mechanic replaced the power steering assist module. However, the failure was not corrected. The manufacturer was contacted and informed the contact that the VIN was not included in NHTSA Campaign Number: 14V284000 (Steering). The vehicle was not repaired. The approximate failure mileage was 110,000.

- Bloomfield, MI, USA

The contact owns a 2011 Ford Escape. The contact stated while driving 25 mph, the steering wheel became difficult to turn. Additionally, the vehicle loss motive power. The vehicle was restarted and normal functionality returned. There was no warning light illuminated. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The contact was informed that the VIN was not included in the recall. The failure mileage was approximately 147,000.

- Imperial, MO, USA

The contact owns a 2011 Ford Escape. The contact stated that while driving 50 mph, the electric power steering failed to operate as designed. The steering wheel started shaking and became difficult to turn. The check engine warning light was illuminated. The failure occurred intermittently. The vehicle was taken to the dealer and was diagnosed as a torque sensor and power steering failure. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the dealer for assistance. The manufacturer then referred the contact to NHTSA to file a complaint. The contact was relating the failure to NHTSA Campaign Number: 14V284000 (Steering). The failure mileage was 208,587.

- Bad Axe, MI, USA

The contact owns a 2011 Ford Escape. The contact stated while driving at various speeds, the vehicle lost power steering assist and the vehicle became difficult to steer. There was no warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the power steering needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA campaign number: 14V284000 (steering). The manufacturer was informed of the failure. The manufacturer informed the contact that the VIN was not under recall. The failure mileage was approximately 150,000.

- Cheshire, CT, USA

Lost total control of power steering and almost crashed. I noticed recall 14S05 for power steering control module. It only covers cars built between 2008 and Sept 11,2010. My vehicle was built October 2010 at same plant. How sure can I be that my vehicle was not built with defective part. The cost to replace the power steering control module is amost $2200. My car is at the Ford dealer ship at this moment. I reached out to Ford customer relations, but no such luck. I happen to own 6 Ford at T he moment and have purchased nothing but Ford for 20 years.this issue could have gotten me killed.

- Fort Lauderdale, FL, USA

Driving down the road the vehicle power steering completely cut off. Upon taking to the shop they stated it was a check engine code that referred to a recall

- Mount Pleasant, TN, USA

I have a 2011 Ford eacape.... we lost power steering 2-3 years ago in my car while driving on twisty hilly roads in ithica, NY on way to get our 3 young grandchildren and thank god it was my husband driving because I probably would have been in a serious accident... tons of cars recalled... same make, same model, same year and made at same plant in Kansas!!!!! but Ford never recalled mu VIN#..... we were stranded there and lost time from work!!!! we took it to 3 Ford dealers with no help!!! wanting almost $2,400!!!!! lost time from work getting it fixed which took over 3weeks and finally our mechanic found the part!!!! power steering column!!!! how with 1,000S of complaints is mine not covered!!!! it's the steering column!!!! it's not like it's a muffler!!!! now after paying to get it fixed !!!! I have since given this to my 18 year old daughter for her senior year and she lost power steering almost sending her into head on traffic!!!!! my daughter almost got killed!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! and yes we were told its the god [xxx] steering column again!!!!!!!!!!!!!!!!! what do I have to so to go after Ford for this serious issue!!!!!! they make billions and billions of dollars selling faulty, dangerous cars!!!!!!! and are allowed over and over and over again to get away with it!!!!!! they know full well that there is a serious issue and should have recalled all of the 2011 Escapes to get that part fixed!!!!!! all!!!! when are you or somebody going to put a stop to this [xxx]!!!!!!!!! almost exactly 3 years to the day of when this happened before!!!! now I have to wait again to find a part, pay tons of money again!!! and thank god my daughter didn't get hurt!!!!! parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Elba, NY, USA

At 65 mph on highway I lost steering control, no movement of steering would change the course of the car

- San Juan, PR, USA

The contact owns a 2011 Ford Escape. The contact stated that while driving at various speeds, the vehicle loss power steering assist without warning. The contact stated that the power steering functionality returned after the vehicle was restarted. The contact had taken the vehicle to an independent mechanic where he was informed that the steering column needed to be replaced. Liberty Ford maple heights (5500 warrensville center rd, maple heights, oh 44137) and the manufacturer were notified of the failure. The contact was informed that his vehicle was not included in NHTSA campaign number: 14V284000 (steering). The vehicle was not repaired. The failure mileage was approximately 117,000.

- Cleveland, OH, USA

The contact owns a 2011 Ford Escape. The contact stated that while driving at various speeds, the vehicle experienced a loss of electronic power steering assist. The vehicle was taken to monaco Ford (767 new london turnpike, glastonbury, ct 06033) and diagnosed with steering failure. The contact was informed that the steering column needed to be replaced. The vehicle was not yet repaired. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The contact stated that there was a recall with NHTSA campaign number: 14V284000 (steering) however, his VIN was not included however, the vehicle had experienced the failure stated in the recall campaign. The failure mileage was 132,000.

- Lebanon, CT, USA

My power steering assist light is on and I can not steer my vehicle. I got in to take my kids out and I could not steer. Its too unsafe to drive, and I read this is a known issue with Ford under steering issue complaints. If my vehicle is covered to be repaired under a recall I would like to know the next step. Its around $1000 to fix and I can not afford this.

- San Diego, CA, USA

Driving on the interstate while driving 65mph and lost power steering, (traction control led came on) and right turn signal quit working all together - had to hold it to pull off the side of the road. I have already fixed this issue before, 4 years ago, for $2000. They quoted me $2400 again, even though there seems to be a recall for this issue with Ford Escapes (14S05), just not for my VIN.

- Portland, OR, USA

The power steering assist failed on my 2011 Ford Escape. Stationary when happened. So, frustrated that I cant steer it and have two kids I need to tote around but its very unsafe and I cant drive it with my kids in the car for safety concerns. Also my fuel intake failed and a warning light is on for it. I read that both of these exact issues have been recalled on this model. Please help.

- San Diego, CA, USA

I hit a bump in the road and wheel on passenger side of vehicle when up into wheel well. Almost hit oncoming traffic when I lost all steering. I took it to the Ford dealership via tow truck and was told that the front subframe was completely rotten at 87,000 miles driver side is not far from breaking I was told repairs would cost as much as the vehicle is worth

- Mooresville, IN, USA

THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT STATED THAT AT SLOWER SPEEDS THE POWER STEERING INTERMITTENTLY FAILED TO OPERATE WITHOUT WARNING. THE CONTACT RESTARTED THE VEHICLE AND THE VEHICLE RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO DON HINDS FORD INC (12610 FORD DR, FISHERS, IN 46038) WHERE THEY DIAGNOSED THE VEHICLE WITH A DEFECTIVE STEERING COLUMN. THE CONTACT THEN TOOK HER VEHICLE TO AN INDEPENDENT MECHANIC WHO LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MECHANIC THEN REFERRED HER TO THE MANUFACTURER WHO INFORMED HER THAT THE VEHICLE WOULD NOT BE COVERED UNDER THE RECALL. THE MANUFACTURER OFFERED NO FURTHER ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. Consumer stated vehicle was under construction during recall.

- Fishers, IN, USA

The contact owns a 2011 Ford Escape. The contact stated that while driving at an undisclosed speed, the steering ceased. The vehicle was towed to thornhill Ford (U.S. 119 North 500 Ford fairlane, chapmanville, wv 25508) who informed the contact that the steering wheel locks failed and needed to be replaced. The vehicle was repaired. The contact stated that the failure recurred with the steering wheel making a clicking sound. Additionally, it was more difficult to steer the vehicle. The manufacturer was not informed of the failure. The approximate failure mileage was 85,000.

- Lorado, WV, USA

While driving uphill on the entrance to my college campus the steering wheel froze and I lost ability to steer the vehicle. It was very difficult to turn the wheel to get it into a parking spot. Thankfully I wasn't on the garden state pkwy when this happened. I needed to have it towed because it was undriveable to my repair shop from my school campus in montclair, NJ to monroe twp, NJ. My mechanic did a diagnostic and advised there was a recall (NHTSA campaign 14V28400) and Ford's recall number 14S05. After contacting the dealer about the recall I was advised there was no open recall. My local repair shop advised to have the vehicle towed to the dealership for diagnostic. They too advised no recall and advised repairs will cost $2700. Why would a recall come up on vehiclehistory.com and specifically state 2011 Ford Escape and this not be eligible for my vehiicle.

- Helmetta, NJ, USA

The contact owns a 2011 Ford Escape. The contact stated that while starting the vehicle from a parked position, the vehicle loss power steering assist. The contact restarted the vehicle and the power steering started working as designed. The failure recurred while the vehicle was at a red light. The light turned green and the contact attempted to make a left turn and the vehicle loss power steering assist. The vehicle was restarted however, the failure persisted. There was no warning light illuminated. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was 132,000.

- West Minster, CA, USA

I stopped before entering a traffic circle. When starting and turning right to enter the traffic circle, my power steering seized up. It didn't just go dead -- it started vibrating and I could feel the motor actively resisting any steering movement. There was no audible warning and no warning lights illuminated on my dashboard. All electronics seemed to operate normally. When I turned my ignition off and on again, steering returned to normal. This is a life-threatening safety issue. I have not received any recall notices related to steering.

- Walnut Creek, CA, USA

The contact owns a 2011 Ford Escape. The contact stated that at vehicle start-up, the steering wheel locked and would not turn. The contact restarted the vehicle and the steering wheel unlocked however, the failure persisted. The contact drove the vehicle to the local dealer gabriel/jordan Ford (2400 us-59, livingston, tx 77351) to be diagnosed. The contact was informed that there was a failure with the power steering. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 137,567.

- Corrigan, TX, USA