The contact owns a 2011 Ford Escape. The contact stated that while driving into a parking area at a slow speed, the vehicle abruptly lost electric power steering assist. After restarting the vehicle, the vehicle returned to normal functionality; however, the failure recurred and had since become a regular failure. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed or repaired. After investigation, the contact related the failure to NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 95,000.

- Mays Landing, NJ, USA

The contact owns a 2011 Ford Escape. The contact stated that while driving at 35 MPH on a roundabout, the steering wheel inadvertently lost power steering functionality. The contact veered to the side of the road. The contact turned off and restarted the vehicle and power steering functionality returned. The contact continued to drive the vehicle; however, the failure reoccurred several times while driving. The vehicle was taken to the dealer who diagnosed that the torque sensor signal needed to be replaced. The vehicle was taken back to the dealer and the contact was informed that the manufacturer suggested that the entire steering assembly be replaced. The dealer informed the contact that the repair would be completed at his expense because the VIN was not included in NHTSA Campaign Number: 14V284000 (Steering). The manufacturer was notified of the failure and referred the contact to NHTSA. The vehicle was not repaired. The failure mileage was approximately 113,000.

- Fairmont, WV, USA

The contact owns a 2011 Ford Escape. The contact stated that in 2014, his vehicle was repaired under NHTSA campaign number: 14V284000 (steering) at Ford & Lincoln of smithtown (440 East jericho turnpike, St james, NY 11780). The contact stated that while driving at various speeds, the power steering assist warning message flashed intermittently and the vehicle loss power steering functionality. The vehicle was taken back to the same dealer, where he was informed that the vehicle was no longer under recall. The manufacturer was notified of the failure. A recall repair approval request was filed however the request was denied. The vehicle was repaired. The failure mileage was approximately 60,000. Consumer believes torque sensor was the root of the problem.

- Pittsburgh, PA, USA

The contact owns a 2011 Ford Escape. The contact stated that when his wife attempted to drive the vehicle, there was no power steering. The failure recurred twice. The contact attempted a second time and the vehicle operated as intended. No warning light was illuminated. The vehicle was taken to Ford and Lincoln of smithtown located at (440 East jericho, turnpike, St james, NY 11780). The power steering was diagnosed by dealer and determined that power steering gear had troubles and the steering column would need to be replaced. Dealer said that most 2008 to 2011 Ford Escapes have been recalled for this issue but consumer's vehicle did not fit the parameters. The steering column was replaced by smithtown Ford and consumer was charged for the repair. Consumer attached the paper work from dealer showing this information. The manufacturer was made aware of the failure. The failure mileage was 104,000.

- Commack, NY, USA