7.3
pretty bad- Typical Repair Cost:
- $480
- Average Mileage:
- 39,250 miles
- Total Complaints:
- 3 complaints
Most common solutions:
- replace latch (3 reports)
I called the garage today to complain that I can't open the back of my 2012 Ford Escape & the service technician tells me that his wife just had the same problem with their 2012 Ford Escape last week. When looking on-line, I see that there are no recalls for this issue, but it is a reoccurring problem with Escapes, going back to at least 2009. Obviously, Ford is repeatedly using a faulty part or has made a poor design choice! I find this very aggravating, especially since that is the whole point of getting a vehicle with a rear hatch - so you can put things in there & it is apparently a big weakness in this vehicle.
Because I purchased the extended warranty, it is only going to cost me $100 instead of almost $300. I find it very interesting that the service technician bought the extended warranty for his car too - doesn't he trust in the quality of Ford?!? I bought it because this is my first (& potentially last) Ford & I didn't know their track record. I guess I'll get my money's worth out of the warranty!
- Sue Z., Harrisburg, PA, US
We were only 161 miles over the warranty 36161 miles, 58202km, we had no choice but to fix the problem.
I THINK THEY CHARGED TOO MUCH FOR LABOR AND THE MANAGER HAS NOT CALLED US BACK AS HE PROMISED MONDAY.
THAT LATCH SHOULD NEVER HAVE FAILED.
- Jean K., Windsor, Ontario, canada
The rear lift gate latch stopped working this summer and it is a pain in the ass but we'll have to live with it. At $300-$500 to fix not a top priority on my budget, I'll wait till they recall.
- Paul P., Smiths Falls, ON, Canada