The contact owns a 2012 Ford Escape. The contact stated that there was a hole in the sub frame cradle due to rust. No warning light was illuminated. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and determined that the VIN was not included in a recall. The failure mileage was approximately 88,000.

- Commerce, GA, USA

The contact owns a 2012 Ford Escape. The contact stated that while driving at an undisclosed speed, there was a loud abnormal sound coming from the passenger-??s side of the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed with rusted and fractured mounts; however, the vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 125,000.

- Hazel Park, MI, USA

2012 Ford Escape. Consumer writes in regards to rusting above rear wheel walls. The consumer stated the manufacturer was contacted, but did not offer any assistance. Updated 11/24/2017

- Waterloo, WI, USA

I was parked in sam's parking lot and I opened my rear window to get my bags out of the back of my SUV. After putting my groceries in my back seat I went to close my rear window but the left hinge broke and I caught the window. I was shocked that the window was in my hand and I began to scream for someone to help me. A gentleman saw what happened and he helped me push the window back up as much as possible and we had to put duct tape on it so I could drive home. To my surprise the hinges that are suppose to hold my window in were completely corroded. I was lucky that I was not driving when this happened because someone could of seriously gotten hurt. Ford has known of these defective hinges for years but continues to put them on their vehicles. To this date there has not been a recall on the hinges and I am contacting your office so you are aware of the dangers this could cause drivers. I have spoken to Ford customer service and they said it is not there problem, but I feel it is their problem. It is not a warranty issue but a factory defect. It is not normal wear and tear on a vehicle. I have never had a problem with a rear window falling out!! I am more than willing to pay for normal wear and tear on my vehicle. I now have to pay for their negligence for my hinges to be fixed. (I attached the bill quote, it is quite high) I hope that the NHTSA recognizes this as a very serious issue of safety not just for the owners with the defective hinges but those who could be in the path of the window falling out while driving behind one of Ford's SUV's. thank you for you time.

- Inverness, FL, USA

The contact owns a 2012 Ford Escape. Upon entering the vehicle, the contact smelled an abnormal odor. The contact realized that the seats, floor boards, rugs, and windows were wet and foggy. The contact stated that the vehicle was leaking water from the windows and the seals on the doors. The failure occurred on several occasions. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 23,000... updated 09/30/15

- Louieville , KY, USA

2012 Ford Escape. Consumer writes in concern regarding letter received about throttle body failure. The consumer also stated the rear tailgate window had to be replaced 3 times, due to a leak.

- Crownsville, MD, USA

There are three issues with the car that make it dangerous to drive. When it's sunny, the plastic covering the instrument panel (on the bottom left and right) reflects sunlight back into the drivers eyes. The molding surrounding the gear shifter is metallic looking and also reflects light back into the drivers eyes. The top of the windshield is not tinted and makes the reflection worse. Also the visor can't be used because it hits the rear view mirror when moved.

- Columbia , SC, USA