10.0
really awful- Crashes / Fires:
- 2 / 1
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 32,005 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Safety recall notice 16S41: The Ford dealership does not have the part to fix this recall. It has been two months since I received the notice. I've called to ask if they have the part yet, and they don't even know when the parts might come in. Our particular dealership has employees who are very annoyed at customers who are calling. Minutes ago, I was told "people keep calling and asking. We don't know." Ford's incompetence is astounding.
- Colorado Springs, CO, USA
The contact owns a 2012 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (phil long Ford of denver, 7887 w tufts ave, denver, co 80123) and was informed that the parts were not available. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
- Denver, CO, USA
The contact owns a 2012 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that the parts were not available for the recall remedy; however, they offered to perform brake maintenance at the contact's expense. This was the contact's second attempt to get the remedy repaired by modern Ford of boone (300 new market blvd, boone, nc). The dealer stated that the repair could not be performed because the technician performing the recall remedy had to go to the hospital. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was not provided.
- Vilas, NC, USA
The contact owns a 2012 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called anderson Ford of clinton (1001 state route 10 West, clinton, il 61727, 217-935-3106) and was informed that a part was missing with the kit, which was necessary to provide the recall repair. The contact was informed that the repair would take approximately one week. The contact called the dealer and was informed that the parts were backordered and they could not provide an estimated timeframe for the recall repair. The contact stated that fuel was leaking underneath the vehicle. The contact attempted to call the manufacturer, but unable to speak with a representative. The approximate failure mileage was 74,992. Parts distribution disconnect.
- Clinton, IL, USA
The contact owns a 2012 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (hansel Ford Lincoln, 3075 corby ave, santa rosa, ca 95407) and was informed that the parts were on backorder. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
- Santa Rosa, CA, USA
The contact owns a 2012 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Bill collins Ford Lincoln (4220 bradstown road E, louisville, ky) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
- Shepardsville, KY, USA
The contact owns a 2012 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Diehl Ford Lincoln (1820 james St, bellingham, wa) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
- Bellingham, WA, USA
Extremely dangerous!! this vehicle will, without warning, lose power. The engine does not shutdown, but it loses power as minimal fuel is getting to engine. Steering not lost, electrical systems seem ok, but no response when stepping on accelerator. This has happened numerous, random times without warning or regard to any conditions I can determine (weather, speed, amount of fuel in the tank, traffic conditions). This issue has happened at highway speeds where you somehow have to steer car out of the way of traffic going 60+ mph! this could cause a huge accident and even lead to some deaths - it is very unnerving! the issue also happens at other times, non-highway driving, sometimes when stopped at a traffic signal, even just pulling out of the driveway! it is random and without warning. It is extremely dangerous to the occupants of this vehicle and any vehicle that may wreck into it due to this issue. When it does happen, the wrench light illuminates, but there is no response from the accelerator. Thus far, if the vehicle is put in park, turned off, then restarted, it usually restarts - until the next random time it occurs. It seems to be related to the throttle body or something in that path. There is space for only one occurrence of this, but this issue has occurred at least 20 times in the last 4 weeks. Mechanic cannot find any codes in the archive, so they can't fix it. One other thing, the vehicle will sometimes unexpectedly surge when accelerating.
- Missouri City, TX, USA
The contact owns a 2012 Ford Escape. The contact stated that NHTSA campaign number: 16V777000 (fuel system, gasoline) exceeded a reasonable amount of time for repair. The contact received the recall notification in December of 2017. The contact spoke with an unknown dealer and was informed that the part was not available and was on backorder. The manufacturer was not contacted. The contact had not experienced a failure. Parts distribution disconnect.
- Louisville, KY, USA
The contact owns a 2012 Ford Escape. The contact received a recall notification for NHTSA campaign number: 16V777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (Ford store in morgan hill, California) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
- Morgan Hill, CA, USA
Recall 16V-777. Ford has no part available and no time liner when the part will be available
- Port Orange, FL, USA
I received a letter from Ford Motor Company with my VIN #, make and model of vehicle that may develop a crack in the fuel supply tank. I call the nearest Ford dealer today and the receptionist said they don't have the part and I would have to wait until I get a post card from Ford Motor Company. This isn't the first time, now I'm writing a complaint. I would like to have this checked out or replaced asap. God forbid anything should happen. Make this right!
- Wallingford, PA, USA
The contact owns a 2012 Ford Escape. The contact stated that NHTSA campaign number: 16V777000 (fuel system, gasoline) exceeded a reasonable amount of time for repair. The dealer (olathe Ford Lincoln, 1845 E Santa Fe St, olathe, ks 66062) stated that the parts were unavailable for the repair and the parts would not be available until the end of March 2018. The manufacturer was not contacted. The contact had not experienced a failure. Parts distribution disconnect.
- Stilwell, KS, USA
The contact owns a 2012 Ford Escape. The contact received a recall notification for NHTSA campaign number: 16V777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (san gallaway Ford in fort myers, Florida) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure.
- Extln, PA, USA
The contact owns a 2012 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (kenny ross Ford, 3200 library road, pittsburgh, pa 15234, (412) 923-4899) informed the contact that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Bethel Park, PA, USA
On two separate occasions, my 2012 Ford Escape has completely shut off on me while driving at about 40 mph. I had to coast to the side of the road, one time on a side road and the other on a highway while trying to accelerate, and then turn the car off and back on again. Both times that seemed to correct the problem. This is an extremely dangerous defect that seems to have been reported by many other 2012 Escape owners on forums/blogs.
- Charleston, SC, USA
The fuel delivery module has been recalled on my vehicle. I have called my Ford dealership many times to have the part replaced. I had an appointment at the beginning of October to have it replaced, and when I arrived for the appointment I was informed after I showed up that they no longer had the part. I have again called multiple times since then and there state that they do not have the part.
- Methuen, MA, USA
Driving and car went into power failure mode and wrench displayed on dash display. Found paperwork about throttle body safety recall. Decided to have safety recall 16S41 fuel module done also since it was going in for work. On Sept 5, 2017 took to keystone Ford chambersburg 717-264-5104. After both repairs done I was starting car to leave- had very long crank time. Had service person come out to hear and he said" sounds like your starters going bad". left Ford and car continued with long crank times- never had this problem before they worked on it. Took back on Sept 8,2017- they found nothing but said I needed new fuel pump $700. I complained because they had worked on the fuel pump and then it went bad!! clayton black offered me to do the fiel pump for $509 and no cost for labor. Also if not fixed don't have to pay for work done. Went to parson's interstate Ford shippensburg for 2nd opinion. They said they could do the fuel pump for $474 which included labor! when parson's removed the fuel pump they said a ring was loose and would have eventually leaked gas- would have been dangerous. Keystone didn't have it on correctly! I want keystone to pay for the fuel pump repair they caused the damage to- $499.
- Chambersburg, PA, USA
The contact's father owns a 2012 Ford Escape. The contact's father received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called imperial cars at (800) 526-2886 (located at 8-18 uxbridge rd, mendon, MA 01756) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Parts distribution disconnect. Updated 10/26/17
- Warwick, RI, USA
- Eureka, CA, USA