The contact owns a 2012 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Gardener, KS, USA

A Ford representative will be with you shortly. [xxx] says: Hello [xxx]. my name is [xxx] how can I help you" [xxx] says: I need information regarding my vehicle's recall #16S41 [xxx] says: I can provide information for recall 16S41 fuel delivery module flange replacement. On your vehicle, the fuel delivery module may develop a crack in the fuel supply port, which could result in a leak. If a leak is present, you are likely to detect a fuel odor and/or visible fuel on the ground under the fuel tank. As a result Ford has released this recall to repair the issue. The parts for the recall are not yet available but you will get a letter in the mail to update you on when they become available so that you can schedule an appointment at a Ford dealer for the free repair. [xxx] says: Do you have any additional questions" [xxx] says: Sorry meant to be more specific; I know all of the above because I've been on the phone this morning with both my local dealer and Ford customer service. Fcs told me the parts are to be made available the second quarter of this year (from now until June) and I told him that was unacceptable because we received the initial recall letter in December and if I have to wait until June for the FDM bracket that makes the vehicle potentially unsafe for me and my family [xxx] says: I want someone higher up to talk to regarding this but fcs told me he didn't have an email or additional phone number to call, that's what I need - I need to elevate this complaint higher information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Moncks Corner, SC, USA

I have tried your phone number at least 4 times throughout the day and it rings 20 times and then goes to a busy signal. You are about as organized as the Ford Motor Company! please call me at [xxx]. information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Springfield, IL, USA

While driving at about 35-40 mph, the vehicle suddenly turned off. I couldn't hit the accelerator and had to coast to the side of the road. I turned the car off and back on again, and it restarted without a problem. It has done this to me a handful of times in the last 3 years, but every time I take it to a mechanic, they cannot replicate the problem and therefore cannot fix it. The Ford dealerships offer to "take a look at it" for a high price, and can't tell me what's wrong either. This is extremely dangerous and could easily cause an accident at any given time. There is clearly a defect in the electrical and/or fuel system, but no one can seem to solve the problem. In my opinion, Ford should order a recall of the Ford Escape to address this dangerous problem. There are many online forums stating customer complaints and issues identical to this, all of them stating that no one seems to bad able to figure out what's wrong or fix their vehicles. As consumers, we pay a very high price for vehicles that we depend on daily to be safe and reliable. Ford should stand by its product and fix this dangerous issue to ensure the safety and satisfaction of its customers.

- Charleston, SC, USA

Fuel is leaking at all points clamped to body. Fuel line rusted out at every point that was clamped to body from engine to fuel tank. Vehicle was not exposed to harsh conditions. Fuel lines not rusted outside of clamps.

- Port Saint Lucie, FL, USA

The contact owns a 2012 Ford Escape. While driving approximately 20 mph, the vehicle accelerated without warning. The vehicle was taken to a dealer who was unable to diagnose the failure. The manufacturer was not made aware of the failure. The failure was not remedied. The contact was unaware of NHTSA campaign number: 16V777000 (fuel system, gasoline). The failure mileage was approximately 37,000.

- Roxana, IL, USA

The contact owns a 2012 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline); however the parts to do the recall repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 05/10/17

- Tucson, AZ, USA

The contact owns a 2012 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Midlothian, TX, USA

After filling the car with gas there is a very strong odor of gas in my garage coming from the gas fill area of the car. This has happen the last 4 months after filling with fuel. I fill the car once a month.

- Hamilton, NJ, USA

The contact owns a 2012 Ford Escape. The contact stated that there was a strong odor of fumes inside and outside the vehicle. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline). The dealer held the vehicle and would not release it due to the failure, which was related to the recall. The dealer indicated that the part was not available. The manufacturer was re-engineering the part. The contact was unable to determine when the vehicle would be repaired and released. The manufacturer was notified and the contact was waiting for the part to be sent to the dealer to receive the recall repair. The failure mileage was not available. VIN tool confirms parts not available. Updated 03/29/17 lj the consumer stated the fuel leak was repaired. The vehicle would also improperly shift and shutter on acceleration as if it were going to stall. Updated 08/30/2017

- Essex, MD, USA

I was never notified of the recall of my Ford Escape. The vehicle engine caught fire and went thru the dashboard and the car was destroyed. I had been paying a year for this auto and now have to buy another. I called Ford after the fire to complain and that's when I learned of the recall. I lost my car and my personal belongings. I want to be compensated for this loss. The vehicle was parked at the time.

- Hillside, NJ, USA

The contact owns a 2012 Ford Escape. Upon attempting to start the vehicle, there was a strong hesitation and strong fumes entered the vehicle. A mechanic stated that there was not enough fuel traveling through the system and that the dealer should perform further diagnostic testing. The vehicle was inspected, but not yet diagnosed by a dealer. The manufacturer was notified. The VIN was not included in NHTSA campaign number: 16V777000 (fuel system, gasoline). The failure mileage was not available.

- Houston, TX, USA

The contact owns a 2012 Ford Escape. The contact stated that rodents destroyed the wiring in the vehicle. The vehicle was taken to the dealer where it was diagnosed that the catalytic converter sensor and the fuel cap sensor needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 51,000. The VIN was unavailable.

- West Des Moines, IA, USA

Car leaps forward when gas is applied from a stopped position or conversely loses power while driving. Dealer acknowledged problem but no error code appeared at time of service. Therefor dealer stated they could not fix the car and I should keep having system in car checked for the code to appear

- Rodeo, CA, USA

Car sometimes acts as if it is between gears when you excelerate. Release the gas pedal and press again and it lurches forward. This has happened several times since I bought the car. I believe the transmission has been reprogramed once shortly after getting the car. Nothing else has been done.

- Virginia Beach, VA, USA

While traveling at approximately 20 mph, the engine seemed to drop to a "surging" idle and manual throttle control was lost. The dash, at this point, indicated the check engine "wrench" light and the RPM indicator seemed to bounce between 300 to 1000 respectively. After pulling to the side of the road, I turned the vehicle off and restarted. The vehicle then, responded normally with no trouble codes indicated on dash. Code reader: P2111. This vehicle is officially used for fire response through municipal 911 services.

- Deer Park, TX, USA

From a stopped position then excelling or while driving on highway without any warning my car will stall. And wrench will appear.

- Riverview, FL, USA

I received the following from Ford but can not find it in your database for my vehicle. Is there a recall or not for my vehicle? VIN: [xxx] fsa title: Electronic throttle body extended coverage field service action number: 13N03 a recall is an action by the company to remedy a safety concern related to a vehicle defect or regulatory requirement. It may require that you return your vehicle to the dealer for service. If your vehicle is not affected, it may be because it was built at a different time or using a different part than the affected vehicles. Be advised that this system tracks safety and emissions recalls for which vehicles are subject to repair in the United States. The information provided is subject to change and update. There may be temporary delays in update of information on this site due to a number of factors. For the latest information regarding the status of your vehicle or any recall program of Ford Motor Company, please contact your local dealership directly or the customer relationship center. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Point Of Rocks, MD, USA

My car decelerated rapidly and was unresponsive when applying the gas pedal. Fortunately I was able to make it to the side of a busy interstate without incident. The car behaved as if it were going to shut down. The "wrench" indicator light was on, (check engine light). I turned off the car, and when I turned it back on the light was no longer illuminated, and the car was responding to the gas pedal. I still felt that the car was "dragging". I think it is a throttle body issue.

- Falling Waters, WV, USA

I was driving down the road at 40 mph and the engine began making rumbling noises and the engine began to shake as if were trying to shut off, I tried to give it some gas so it wouldn't stall but when I pressed the gas pedal nothing happened. Additionally, the car surges off and on while driving. When I contacted mike davidson Ford where I purchased the car, they acted as if they knew nothing about it and tried to schedule me for a diagnostic test at $89 to determine the problem. That's criminal, this car should be repaired quickly and at their expense! if this happens in heavy traffic or on the interstate it will be very dangerous.

- Jacksonville, FL, USA