The contact owns a 2012 Ford Escape. The contact stated that the odor of fuel was present inside and outside of the vehicle. Upon inspection, leaking fuel was discovered coming from the fuel tank on the rear driver-??s side of the vehicle. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure and informed the contact that the vehicle was previously serviced under NHTSA Campaign Number: 16V777000 (Fuel System, Gasoline). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 150,000.

- Metairie, LA, USA

The contact owns a 2012 Ford Escape. The contact stated that after refueling and parking the vehicle in his driveway, he noticed gasoline leaking from the rear driver's side of the vehicle. An unknown dealer and the manufacturer were notified of the failure and informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 16V777000 (Fuel System, Gasoline) as the VIN was not included. The vehicle was not diagnosed or repaired. The manufacturer referred the contact to the NHTSA hotline for assistance. The failure mileage was unknown.

- Miami, AZ, USA

The contact owns a 2012 Ford Escape. The contact stated that there was an abnormal fuel odor detected around the vehicle. There were no warning lights illuminated. The contact called the local dealer but the vehicle was not diagnosed or repaired. The manufacturer was contacted but no additional assistance was provided. The contact related the failure to NHTSA Campaign Number: 16V777000 (Fuel System, Gasoline). The contact was concerned the vehicle might catch on fire. The approximate failure mileage was 24,400.

- Houston, TX, USA

The contact owns a 2012 Ford Escape. The contact stated that the fuel delivery module had expanded and leaked fuel while refueling. The vehicle was taken to an independent mechanic who diagnosed that the fuel delivery system was faulty and needed to be replaced. The vehicle was not yet repaired. The local dealer and manufacturer were not yet notified of the failure. After checking the VIN, the contact was informed that the vehicle was not included in the NHTSA Campaign Number: 16V777000 (Fuel System, Gasoline). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 16,000.

- Athens, TN, USA

The contact owns a 2012 Ford Escape. The contact stated that the vehicle was leaking fuel from underneath the vehicle. The contact was unaware of the exact location of the fuel leak. The contact was concerned about the safety of driving the vehicle with the fuel leak. The vehicle was not taken to be diagnosed nor repaired. The vehicle was not included in NHTSA campaign number: 16V777000 (fuel system, gasoline). Neither the dealer nor the manufacturer were made aware of the failure. The failure mileage was approximately 185,000.

- Cochranville, PA, USA

The contact owns a 2012 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline) in December of 2017. The contact called the manufacturer and was informed that parts were not available to complete the recall repair. The manufacturer could not confirm when the parts were to become available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was not taken to a dealer or independent mechanic since parts were not available. The contact had not experienced a failure. The VIN was not available.

- Buckley, MI, USA

The contact owns a 2012 Ford Escape. The contact stated that NHTSA campaign number: 16V777000 (fuel system, gasoline) exceeded a reasonable amount of time for repair. The contact received the recall notification in January of 2018. The contact spoke with gillespie Ford (18834 grand avenue, lake villa, il 60046, (847) 244-9500) several times requesting information on part availability. The dealer stated that parts were unavailable; however, the manufacturer informed the contact that the part was available for the recall repair. When the fuel tank was filled, the vehicle emitted a fuel odor while parked. The approximate failure mileage was 40,000. Parts distribution disconnect.

- Third Lake, IL, USA

The contact owns a 2012 Ford Escape. The contact stated that the recall notice for NHTSA campaign number: 16V777000 (fuel system) was received in October of 2016. After contacting the dealer (cortese Ford, 2500 w henrietta rd, rochester, NY 14623), the contact was informed that the parts were not available. In January of 2018, a second recall notice was received that indicated that the parts were available. After contacting the same local dealer, the contact was informed that the parts were still not available. The manufacturer was notified and referred the contact back to the local dealer who again confirmed the parts were not available. The contact had not experienced a failure. Parts distribution disconnect.

- Roachester, NY, USA

The contact owns a 2012 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact contacted (higley Ford sales company at (507) 831-3131), (motor inn of spirit lake, Inc. At (712) 336-2701), and (marthaler Ford of worthington at (507) 727-7000) where it was confirmed that the parts were on back order and the contact was placed on a waiting list. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Jackson, MN, USA

The contact owns a 2012 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (sexton Ford, 3802 16th St, moline, il 61265) and was informed that the part to do the repair was not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was not available.

- Rock Island, IL, USA

The contact owns a 2012 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to leo kaytes Ford (145 NY-94, warwick, NY 10990). The dealer stated that the parts would be unavailable for two months. The manufacturer was notified and confirmed that parts were not available. The contact had not experienced a failure. Parts distribution disconnect.

- Sugar Loaf, NY, USA

The contact owns a 2012 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. A dealer was not contacted. The contact had not experienced a failure. Parts distribution disconnect.

- Cape Coral, FL, USA

The contact owns a 2012 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Kunes country Ford of antioch (104 il-173, antioch, il) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.

- Antioch, IL, USA

The contact owns a 2012 Ford Escape. The contact stated that the dealer (walker Ford, 17556 us highway 19 N, clearwater, fl 33764) stated that Ford was not performing repairs for NHTSA campaign number: 16V777000 (fuel system, gasoline) because it caused an issue with the fuel pump. The dealer stated that no more of these recalls would be repaired until Ford agreed to pay for a fuel pump. The manufacturer was not notified. The failure mileage was 100,000. Parts distribution disconnect.

- Manistee, MI, USA

The contact owns a 2012 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The local dealer (maritime Ford-Lincoln, 1305 franklin street, manitowoc, wi 54220) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. Updates 12/13/2017

- Manitowoc, WI, USA

2012 Ford Escape. Consumer writes in regards to fuel delivery module safety recall. The consumer stated the recall repair exceeded a reasonable amount of time. Updated 09/22/2017

- New Fairfield, CT, USA

The contact owns a 2012 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted at: Ford of escondido, ca, and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 08/10/17

- San Marcos, CA, USA

The contact owns a 2012 Ford Escape. The contact received notification of NHTSA campaign number: 16V777000 (fuel system, gasoline). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The failure mileage was 30,000. Parts distribution disconnect. Updated 11/28/16. Updated 01/04/17 updated 02/13/17.

- Emmett, ID, USA

Accelerating from a dead stop engine cuts out.

- Campbell Hill, IL, USA

1. while highway cruising at constant speed, engine suddenly dropped to idle speed and vehicle slowed rapidly, until gas pedal was lifted and pressed down again. Engine hesitated and surged. Processed kept repeating at variable intervals. 2. transmission intermittently hesitates excessively on first to second upshift while engine drops to idle speed. Both problems are intermittent, neither is regular or constant. Dealer says nothing wrong and no fault codes are recorded. Problem #1 is very infrequent. Problem #2 much more common. Both might be related to summer temperatures, especially #1.

- Huntington, NY, USA