5.5

fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
16,667 miles

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problem #3

Jun 012016

Escape

  • miles
I was parked in sam's parking lot and I opened my rear window to get my bags out of the back of my SUV. After putting my groceries in my back seat I went to close my rear window but the left hinge broke and I caught the window. I was shocked that the window was in my hand and I began to scream for someone to help me. A gentleman saw what happened and he helped me push the window back up as much as possible and we had to put duct tape on it so I could drive home. To my surprise the hinges that are suppose to hold my window in were completely corroded. I was lucky that I was not driving when this happened because someone could of seriously gotten hurt. Ford has known of these defective hinges for years but continues to put them on their vehicles. To this date there has not been a recall on the hinges and I am contacting your office so you are aware of the dangers this could cause drivers. I have spoken to Ford customer service and they said it is not there problem, but I feel it is their problem. It is not a warranty issue but a factory defect. It is not normal wear and tear on a vehicle. I have never had a problem with a rear window falling out!! I am more than willing to pay for normal wear and tear on my vehicle. I now have to pay for their negligence for my hinges to be fixed. (I attached the bill quote, it is quite high) I hope that the NHTSA recognizes this as a very serious issue of safety not just for the owners with the defective hinges but those who could be in the path of the window falling out while driving behind one of Ford's SUV's. thank you for you time.

- Inverness, FL, USA

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problem #2

Jan 242016

Escape

  • 50,000 miles
The contact owns a 2012 Ford Escape. The contact stated that the hatch glass was defective. The hatch glass fractured when the contact closed the hatch. The dealer advised that the vehicle hatch glass was not recalled. The manufacturer was not notified. The vehicle was not repaired. The VIN was not available. The failure mileage was 50,000.

- Sterling Heights, MI, USA

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problem #1

May 012014

Escape 4-cyl

  • miles
2012 Ford Escape. Consumer writes in concern regarding letter received about throttle body failure. The consumer also stated the rear tailgate window had to be replaced 3 times, due to a leak.

- Crownsville, MD, USA

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