On December 20, 2014 at approximately 3:30 pm we were driving on I15 - into salt lake city - 19 miles South of I-80. Passenger moon roof shattered with a loud bang! sounded like an explosion. It raised up the glass on the outside of the car. The temperature was 41 degrees outside & 71 degrees inside care. My husband & I were the only people in the car. We were in 5-6 lanes of traffic & did not stop until we got off the highway. Rain was coming so we took pictures with our camera & I phone & taped up the roof over the cracks & covered it with a tarp. We returned to boise area the following day. We parked it in our garage until we could deliver the car to lithia Ford in boise on 12/22/14. (we purchased it from lithia Ford) the service tech said he thought it would be covered by warranty but would have to contact Ford & get back with us. We researched this problem & saw in the past that this has happened. Ford made the decision, it was something we did & we therefore had to turn it into our insurance & we had to pay the deductible. We believe Ford should have covered this damage, not our insurance company.

- Caldwell, ID, USA

Car was recalled in December with 786 miles on it due to recall notice 12S41 and was kept in the shop for repair from December 3rd, 2012 to December 20th, 2012. While getting an oil change on May 17th, 2013 it was discovered that the engine has an oil leak as well as the stereo buttons working intermittently. The car is now being brought in today for an unknown time of repair. The car was brand new when purchased on November 24th, 2012 and only had 6,428 miles at the time the recent oil leak and stereo malfunction was discovered.

- Marina Del Ray , CA, USA