10.0
really awful- Crashes / Fires:
- 10 / 6
- Injuries / Deaths:
- 12 / 0
- Average Mileage:
- 66,910 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
While driving, in humid weather conditions the vehicle lost power and began lurching, shuddering and jerking. Center, driver side screen (behind steering wheel) displayed "engine fault - service now". was able to drive about a mile back home in "limp mode". I shut off the engine, waited and then restarted and all seemed ok. Next day I went to the Ford dealer's service and explained the problem. They could not pull any codes and said it was probably just a "fluke".... it's happened again twice more this week since then. It's not a "fluke". Ford engineers need to get involved here to determine the cause of the problem, and communicate with the dealer service centers, and issue a tsb fix or recall. It's become a serious performance and reliability concern, and a very serious safety issue as well. I can find similar complaints to mine all over the internet, yet Ford claims ignorance of any problems."??"
- Batavia, IL, USA
My car has overheated twice after the recall fix. My coolant was violently boiling over. My transmission is also grossly shifting incorrectly. I almost got hit by another car when I was trying to merge onto the freeway since it wasn't going to the next gear. The transmission redlined and then shifted. I checked my obt and I'm not getting any codes for these problems. I'm not sure what to do anymore since anytime I've brought my car in they haven't found any issues. I've brought my car in several times about the engine and transmission and no issues have been found. I drive through the santa cruz mountains every week and I'm afraid one day my engine will catch on fire (hilly roads and low speeds cause the engine to run hot). It would be disastrous for the state of California if a wildfire was started due to this car.
- Palo Alto, CA, USA
Had regular oil change on 4/15/13 and about a week after. While coming to a stopped the vehicle just stalled without warning. Had to come to come to complete stop to put car in park and restart. Ran vehicle health report--nl. Went to dealer who did oil change and said they never heard of this car doing it. If happened again call roadside. 05/29/13 at 545pm car stalled again no warning. Called crown Ford set up appt for mon. 06/10. 6/7/13 558am car again stalled at about 35 mph no warning had to put in neutral apply brake to restart since I was on road with no shoulder and mid curve. Keep appt for mon. At about 423pm that day started car and engine fault noted on start tried to drive out of parking garage. Car was missing and barely moving. Transmission made loud clunk noise. Coasted car down parking garage so tow truck would be able to access it. Towed to crown Ford. Offered vehicle health report I ran stating it was powertrain issue. They declined needed it. Checked and replace map sensor. Picked up on 6/11/13 and 06/12/13 stalled again early in the morning about 600am and then I was advised to bring back to dealer. Stalled again on way to dealer approximately 1130 am. Advised service dealer they ran diagnostic for the next week which all came back normal. Service manager drove on 06/17 and stated problem reproduced and would replace throttle body.this was done and I picked up on 06/21. 06/23 at approximately 204 pm car stalled again...restarted after putting in neutral unable to come to a stop vehicles behind us...restarted when restarted engine missing again when pushed gas the transmission seemed to make a clunk noise and stalled again.the vehicle without notice stalls and is a great safety issue and after last stall the RPM seems to rev up some.this is a major defect and life threatening defect. Vehicle randomly stalls & now revs rpms.
- Clarksville, TN, USA
Repeated service on the car with health report stating powertrain fault-service immediately. With the help of the BBB Ford sent a field service representative to dealer and replaced several items. Picked up the car April 28 and it seemed improved. On May 25th car experienced the same problem. Ran health report and it states "urgent-powertrain fault/reduced power. We have had the car into Ford many times for this problem and they act as if no one every has had this issue before. I have read your report regarding the problems with ecoboost and feel that our problems with the car are the same.
- Phoenix, AZ, USA
I currently have a law suit pending with Ford Motor Company for numerous issues with this vehicle. One of my major complaints is that this vehicle has a transmission that lunges and is not smooth. It frequently feels like you will not make it through an intersection when you accelerate due to hesitation. The vehicle tachs 3 or 4 number when transitioning between gears. Ford has had my vehicle at the dealer several times. They replaced some parts on the transmission and had an engineer examine the vehicle and run tests for one week. The conclusion was that there is nothing wrong with the transmission. It is supposedly just how an ecoboost engine works. It is still an onging issue for me 6 months later.
- Rochester Hills, MI, USA
While depressing the brake pedal in order to bring the vehicle to a full stop at a stop sign in a residential neighborhood, the engine raced and the vehicle lurched forward beyond the stop sign. I, the driver, was required to quickly place the vehicle into neutral gear as the acceleration of the engine and the fully depressed brake pedal seemed to be fighting against each other.
- Fairfax, VA, USA
I started my vehicle in the morning using the remote start feature. After about 10 minutes, I entered my vehicle, backed out of my driveway and put it in drive. Upon depressing the accelerator, the car hesitated, then surged, hesitated again and then stalled in the middle of the road. I put my hazard warning on and attempted to restart the vehicle. It would not restart. I finally was able to restart the vehicle after about 5 minutes and limped it back into my driveway. I called for tow service and had it towed to the dealership where I purchased it. The service manager informed me several times that there were no logged faults in the ECM even though I had a check engine light immediately after this occurred. Later however, I learned from the actual mechanic, that there were several codes logged and there was a technical bulletin out to update the body control module with new software. The tech stated he could not do that however as his tooling would not show the BCM module or allow him to program it even though the directions stated his version of tooling software should allow it. They called Ford tech support and received no answers. They sent me on my way with my vehicle and did not do anything with it. I'm fearful the issue has not been resolved and poses a safety risk due to lack of acceleration and stalling.
- Parma, OH, USA
Stopped at a busy intersection highway at traffic light, traffic light turned green for me to proceed my car would not move as if the vehicle was in neutral, shift selector was in drive position depressing the accelerator pedal raised engine RPM with no vehicle movement. I put the vehicle in the park position than back into drive still no forward movement. I put the vehicle back in park turned ignition off, restarted car moved selector back into drive and drove off ?? went to my Ford dealer explained the problem, they ran checks scanned codes came up no code faults. I was told to continue to drive the vehicle to see if the problem comes back. 786 miles on odometer no re occurrence. Very concerning to me when will this happen again! going thru the above procedure lucky I wasn't hit from behind by a car or truck.
- Dunkirk, NY, USA
2013 Ford Escape situation is that when I transfer my foot from the accelerator to the brake pedal, besides lightly braking the vehicle experiences a surge in acceleration... causing unexpected acceleration when the driver would expect the vehicle to be braking. There are 1 or 2 problems: 1) the brake pedal is too close to the accelerator pedal [more so for a male driver with a wider foot than a female driver]. 2) the brake pedal has too much movement while the driver is trying to brake, in that pressure on the brake pedal pushes the pedal to and past the accelerator petal; in that if the foot is not exactly on the brake pedal, the accelerator pushes down and causes a power surge, when the driver is expecting the vehicle to be braking. The problem is the design and function of the brake pedal. The brake petal has such a long travel, that when a person's foot is not 100% on the brake that the foot also presses on the accelerator pedal, causing the vehicle to surge forward unexpectedly, instead of stopping. This is most likely to happen with a man's foot, being wider than a female's foot. I have experienced this on various occasions; all of which caused an extremely traumatic situation(s): 1) traveling on the freeway, when traffic backs up or another vehicle changes into my driving lane - in either condition, where forced to brake 'unexpectedly', the vehicle surges forward. 2) when braking at an intersection, taking the foot from the accelerator to the brake, initially the car slows down, but when the brake is pressed to stop the car, the car accelerates unexpectedly, I.e, a pedestrian is crossing the street in an intersection and the vehicle accelerates unexpectedly and possibly injuring the pedestrian. The Ford dealer said that they cannot fix a "design flaw".
- Phoenix, AZ, USA
My wife was driving the vehicle at the time of the incident. The car was at a stop when it accelerated suddenly for a short burst. The brakes did not hold the vehicle in one spot and she tapped the vehicle in front of her cause two minor scratches on the other vehicle's bumper. Our insurance company has been contacted and is in the process of getting the other vehicle repaired. The Escape did not sustain any noticeable damage. The Escape is heading back to the dealership to be looked at. This has only occurred once that we know of but I have noticed once that the vehicle did jump a bit in rpms and speed while driving it at a steady speed on a fairly flat road.
- Frisco, TX, USA
There is an acceleration lag on partial throttle. This mainly occurs when starting the vehicle or when accelerating after a turn. When no acceleration is felt, the throttle pedal is depressed further and, after a delay, the vehicle takes off like a rocket. When driving the vehicle using the manual shift mode, it operates without an acceleration delay. The vehicle was brought to the dealership for this problem. They looked at the vehicle and stated it drives like all of the other 1.6 liter Escape vehicles on their lot. The delay in acceleration has the potential to cause an accident. A side issue is with sync. The clock loses time, it's very slow to respond, it isn't always able to sync phones, understand voice commands, and it's locked up...requiring a master reset. There's also too much road noise transmitted to those on the other end...consequently, it's difficult for them to hear the conversation.
- Westminster, CO, USA
- Palm Beach Gardens, FL, USA