My steering froze up on my vehicle it will not turn right or left. And my shots or my struts have worn out too soon I think also on this vehicle but I need this suspension checked out in the steering checked out on this vehicle.

- Detroit, MI, USA

While driving the vehicle at low speed (thank god) I attempted to turn and the steering hung up. I could feel the floor board under my feet move as I tried to turn the wheel. I forced it to turn and then stopping, I looked under the car only to find a large piece or the whole piece of the heat shield had come loose and was laying on top of the exhaust system and the steering. I pulled it loose, some was torn up, and pushed the rest out of the way of the steering. Drove home. Was informed it was not under warranty. Car has 63,000 miles on it. Never driven hard.

- Thompson, MO, USA

I drove my 2013 Escape SE the evening of 11-27-2017 and needed to avoid a collision by braking and doing a very quick, sharp turn to the right. No problem with function after that, finished my errand and returned home, parked car in garage as usual. Next afternoon when I started the car there was no power steering, possibly no manual steering at all. Wheel would not move in any gear, in any direction, any more than when car is turned off. Only advice from local dealer is to have it towed in and they will look at it. This will not be possible with no money available for months. This is a widely commented problem on this vehicle. A very similar, if not exact, recall was done on 2011 and older years of this same vehicle. Since this is a high safety issue, why hasn't a recall been done on the 2013" my fail happened overnight, in the garage, car parked and turned off, but many say it has happened while car is in motion. Please tell me what I can do to help this safety issue become a recall? I am willing to help, but don't know how. What can I do to help" my grandkids could have been in the car during a while-in-motion fail, so glad it was parked.

- Keizer, OR, USA

Our 2013 Ford Escape at 82,500 miles has to have the power steering control module replaced at a cost of $1,900. Several times when turning on the car and backing up, the warning light "steering assist fault-service required" came on. Turn car off and back on then light goes off however a major safety issue to us and other drivers if loss of power steering goes out while driving. Requesting recall on the 2013 models be recalled similar to earlier Escape model recalls with same safety issues (NHTSA campaign #-14V284000 & Ford recall # 14S05)

- Spring Creek, NV, USA

Car continued to shut off while driving locking up steering, brakes, etc. Car was brought to tunkhannock Ford on 10/24 and remained there until 5 P.M. on 10/27. Told was doing it for them. I'm informed by a tunkhannock Ford employee, the car was only taken out off lot & test 1 time. On 10/28, my wife, 4 & 8 yr. Old are driving & the car stopped 7 times total on route 6 in tunkhannock where a truck driver got out and assisted my wife as she was stuck in the middle of the highway with flashers on. After arguing with the service writer, sales manager for compromising the safety of my wife and daughters - I was still denied a loaner vehicle where we paid enterprise for a rental in order to get to work. I requested a loaner from their other tunkhannock dealership and was still denied and all I was told by matt kerr, sales manager is "I understand your concern, I have young children also but it's out of my hands." Effective today 11/3/17, they still have our spare key & have yet to call to check on the status of the appointment that I did not go to scheduled for 10/30/17. I called montrose motors owned by the same previous owner of gateway Ford where this car was purchased and they got it in immediately - provided a loaner vehicle hassle free and said many loyal customers have left tunkhannock Ford for their crudeness with service by writing up work orders for loyal customers bringing their vehicles in for air - we don't care how long they needed to assess the car - our formal complaint which we are pursuing is tunhannock Ford has jeporadized the safety and well-being of my family - especially my 2 daughters by denying me a loaner vehicle

- Tunkhannock, PA, USA

Electric power steering failure while making a right turn at a city intersection that nearly resulted in a head on collision. Failure alert appeared on the dash so I had it towed home. When starting it up to pull into the garage, the power steering suddenly returned. Ford issued a recall for the exact same issue for 2013 Explorer (#14S05), but will not cover the Escape.

- Kentfield, CA, USA

The contact owns a 2013 Ford Escape. While the vehicle was operated on the highway, the steering column seized. In addition, the liftgate opened independently. The vehicle was pulled over to the side of the road and driven to the contact's residence. The steering assist fault warning indicator illuminated. The vehicle was taken to autonation Ford miami (16800 nw 57th ave, hialeah, fl) where it was diagnosed that the electric power steering and rack and pinion were defective and needed to be replaced. The manufacturer was contacted and provided case number: Cas 13322662. No further assistance was offered. The manufacturer referred the contact to NHTSA due to them stating that the federal Agency was responsible for adding recalls. The failure mileage was approximatley 63,606.

- Coral Springs, FL, USA

The contact owns a 2013 Ford Escape. The contact stated that the power steering failed and the steering wheel was extremely difficult to turn. The vehicle was inspected first by (austin Ford Lincoln, 2701 w oakland ave, austin, mn 55912, (507) 437-3291). Months later after refueling the vehicle, the power steering failed again. The contact was unable to steer the vehicle and it was towed to sykora family Ford Inc (519 S george kacir dr, West, tx 76691, (254) 826-3673). The manufacturer had a tsb, but there was no manufacturer recall to provide a solution. The approximate failure mileage was 51,159.

- Working, SD, USA

Can't steer car at all. Was moving on interstate steering became hard to move, mechanic says U3000. This problem is all over google. But Ford says there no recall. Could have kill me. Thank you [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Jeffersonville, IN, USA

The power steering failed completely, I could hardly turn the wheel. Had to park and abandon the car. The vehicle was in motion, turning, in a parking lot.

- Dixon, CA, USA

Power steering. Failure on start up twice in two months and once while driving. Had to pull over and restart car and then it worked again. This is a dangerous situation. Had scheduled to take in while they also recall my door latch. Sounds like many Ford owners have the same issue. After spending $2500 on a Fiat repair for car less than 45K miles and now this car with less than 60K, I am never buying american cars again. Garbage.

- Harvest, AL, USA

My car has ran a 100% since the day I bought it. I went to go move my car after I cut my grass and instantly my power steering sensor went off as soon as I started my car stating that it required service due to it not working. Just like that. No earlier warnings, no malfunctions prior to this incident, nothing. I am a mother of 4 daughters and thankfully I was just trying to reposition my vehicle in my yard vs. Driving down the road or else it could have caused severe bodily harm to us or even worse, it could have caused a major accident that could have resulted in death. I called the Ford dealership and they stated even with so many complaints on this particular model, make, and year having this exact problem, this is not a recall yet. I researched it myself and found out that the 2013 Ford Fusion also has this problem, but there is currently an active recall for the Fusion, but not the Escape. I am confused on this. Are they waiting on a death toll to rise due to Ford's malfunctioning part and a lawsuit before they decide that this is a real serious issue or is it because of the lack of concern for Ford customers and families they had when they decided to use this poorly planned electrical design that is continuously malfunctioning? or maybe its because they know that this is a big issue and charging customers over $1700 to fix this poorly planned product that is going to cost someone their lives was going to make their service department revenue sky rise with this power steering problem being high in demand. I don't understand why one model of Ford with the same year is on recall for this, but the other model with the exact same set up and year is not. I am a single mother of 4 daughters that is still paying on this $19,000 vehicle that is now parked in my yard because it is too expensive to fix. Thanks Ford!!!

- Kingsland, GA, USA

The contact owns a 2013 Ford Escape. While driving in reverse at an unknown speed, the steering failed and the steering warning indicator illuminated. The vehicle was taken to a local dealer (banner Ford, located at 1943 N causeway blvd mandeville, la 70471) where it was diagnosed that the steering column needed to be replaced. The parts needed to be ordered and would not arrive until August 29th. The manufacturer was notified of the failure and referred the contact to NHTSA. The failure mileage was 98,381. Updated 10/26/17

- Folsom, LA, USA

Parked the vehicle one evening. An hour later, started it up, no epas. No warning, just quit. Drives like a log truck. There is a recall for 2008-2011 models for this problem. Hoping this gets expanded to cover 2013. Cost ~$1500.

- Stem, NC, USA

Steering wheel locks and cannot steer the vehicle. Tod date, this has happened while stationary. I pray it does not happen while moving. Diagnosed as steering rack issue at a cost of $1,000 plus labor.

- Westtown, NY, USA

While driving Ford 2013 Escape, loss complete power steering control, thankfully at a low speed. Car did become completely undriveable. No noise or warnings lights came on until after power steering was loss. Luckily was able to stop and restart car but did not resolve situation. Contacted Ford company of problem and was not able to resolve the issue. Ford refused to take responsibility or cover cost of their own failed product. Cost of repair quoted at $1500 on a car with only 47,000 miles.

- Gainesville, GA, USA

The power steering intermittantly goes out and the vehicle becomes hard almost impossible to control. My 18 year old daughter was driving the car and went to make a right hand turn and was almost off of the opposite side of the road before she was able to complete the turn because the power steering failed

- Dallas, GA, USA

The contact owns a 2013 Ford Escape. While driving, the steering wheel became difficult to maneuver and seized. Also, the power steering assistant fault indicator illuminated. The vehicle was not taken to a dealer. The vehicle was not diagnosed or repaired. The manufacturer referred the contact to the NHTSA hotline and did not offer any further assistance. The approximate failure mileage was 100,000.

- Houston, TX, USA

The contact owns a 2013 Ford Escape. Upon starting the vehicle, there was no power steering ability until several minutes later after the vehicle was warmed up. The failure occurred during the winter months. The contact stated that the failure recurred and the power steering assist warning indicator illuminated. The vehicle was taken to paducah Ford Lincoln, but was not diagnosed due to the diagnostic fee. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to NHTSA since there was no recall. The failure mileage was unknown.

- Princeton, KY, USA

"steering assist fault" error occurred while vehicle was in motion. Complete loss of electronic power steering. Pulled the car over, restarted the vehicle, problem did not return. I took the vehicle to the dealership as a precaution and they reproduced the issue. They tell me that something called electronic steering gear, part no. Cv6Z3504age must be replaced. The car is not yet 4 years old.

- Arlington, VA, USA