8.7
pretty bad- Typical Repair Cost:
- $800
- Average Mileage:
- 69,900 miles
- Total Complaints:
- 3 complaints
Most common solutions:
- not sure (2 reports)
- replace both radio modules (1 reports)
This problem may be covered under warranty. Ask your Ford dealer.
Radio stopped working while driving. I could no longer make or receive calls and texts thru a connected cell phone. I could not play radio.
Brought car in to be repaired on October 4th. I was told I had to order part. They came back on Oct 9th and I was told I needed an ADDITIONAL part so could not fix the problem.
Today is October 26th and part has still not arrived and I was told I am probably looking at another week and a half for potential delivery!!! Either a WHOLE LOT of cars need this part, or they are making it from "scratch" in another in another part of the world and it's coming in on a very slow boat! Or maybe they are taking advantage of me and gave the part they ordered for me, to another customer who screamed louder and/or was probably of a different gender!
No radio, no phone, and now a few days later, another warning light is coming on regarding ABS brakes... STRANGE!
- Barbara F., West Palm Beach, FL, US
2014 Escape Titanium. Entertainment & Navigation system died. Blank screen, no response. This means, no GPS, no access to SYNC, none of the touch controls were able to be accessed. Problem is so prevalent, Ford needs 10 days to order and receive the replacement parts. The system is failing so much, Ford can't keep parts in stock. It has been 10 days and no call from the dealer saying the parts are in and the dealer is able or ready to fix this problem. If Ford is having this kind of problem, why are not more discussions about this being broadcast?
Update from Jul 6, 2015: Car was taken to dealer June 15, 2015 with a 7-10 day estimate on when parts would be available for repair. There is no word from the dealer on July 6, 2015, with no estimate either. This means no radio, no back up cam, no phone sync, nothing via computer inside the vehicle. This may be a bigger problem than Ford wishes to admit.
- foundon, El Granada, US
One day the Bluetooth module stopped working. No amount of system resets, etc., could fix. Took it to Ford and they ordered a new radio module (1 of the 2) and after months of waiting it never came. Had another mechanic replace it with a scrap one. Only fixed half the issue - only the AM/FM worked after that. Still waiting to find the other half of the module so I can have Bluetooth again.
- mcl, Alberton, ON, Canada