10.0

really awful
Crashes / Fires:
2 / 5
Injuries / Deaths:
1 / 1
Average Mileage:
33,347 miles

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« Read the previous 20 complaints

problem #3

Aug 252014

Escape 4WD 4-cyl

  • 16,000 miles
The door handle stuck in the open position preventing the door from latching closed. The dealer has tried to resolve three times now and it's continues to get happen and in fact getting worse. Ford`S customer relationship center has been notified beginning on January 19, 2014. Last contact with Ford`S customer relationship center was on August 26, 2014 with no resolution.

- Johnsburg, IL, USA

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problem #2

Dec 212013

Escape 4-cyl

  • 6,500 miles
Doors would not always latch shut in cold weather. Notified Ford service on line and provide a photo of the problem. They said they would get back to me but never did. I followed up with Ford service a couple months later and they said to take the vehicle in to my dealer. After bringing the vehicle in May 2014 for this issue, I found out recall 14S03 existed from the dealer. They informed me they applied the fix by adjusting all door handles. The problem was not resolved as it's now happening in the warm weather.complained to the dealer and Ford service. Took the vehicle back in June 2014 and the dealer said they again adjusted the door handles. The vehicle still has the door handle problem with the door handle sticking and the door not latching. The door came open while backing out of the driveway.

- Johnsburg, IL, USA

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problem #1

Apr 042014

Escape 4-cyl

  • 17,686 miles
Friday evening I noticed something hanging down from the front of my car. The hard plastic and what I will describe as fire resistant insulator was 1/2 off. The pink plastic bolt in the frame was broken and further back where it appears to have been attached with a metal bolt; the hole around it on the plastic was too large. Now there are various electronic parts, belts, etc exposed. I was told by Ford that something hit the car or perhaps had been backed into by another vehicle not leaving visible damage, but causing pressure underneath, or the harsh Minnesota winter caused this as they are seeing many things break.there are no signs of any damage and they refused to put it up on the jack to inspect. I do not feel that Ford is willing to even investigate their defective parts, in fact. I was told this was not a warranty problem but rather an insurance issue. Since I do not feel safe driving with all of this exposed I have tied it up to my grill with twine.

- Scandia, MN, USA

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