10.0

really awful
Crashes / Fires:
2 / 4
Injuries / Deaths:
0 / 0
Average Mileage:
37,285 miles

About These NHTSA Complaints:

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problem #52

Mar 302022

Escape

  • miles
Every time I put my car in park and I take my foot off the break it rolls back a little. I did have a overheating warning and my rear camera didn-??t work and it is also upside down.

- Raleigh, NC, USA

problem #51

Jan 282021

Escape

  • 101,000 miles
A car took the red light as we had the green light she ran into the car in front of me and then fish taled and her rear car smashed into my front... none of my airbags deployed at all but the other 2 car did and my front end damages are severely damaged. The person responsible for this accident was arrested at the scene and they did a sobriety test on her

- Berwyn, IL, USA

problem #50

Dec 012019

Escape

  • 40,000 miles
My rear passenger and driver door panels have completed been pulled off and hard to open the door because the panels were caught on the recall door latches. I've had the door latches replaced and it still continued, they say the panels won't be replaced under warranties I have but I told dealership because of the latches that were recalled that my door panels are doing this if the latches were good and not recalled in the first place I would not have the issue. Since my panels are messed up because of a recall specifically made on my vehicle I should not have to pay 400-600 to get my door panels replaced when it was out of my control

- Siloam Springs, AR, USA

problem #49

Aug 182020

Escape

  • miles
Under recall 20S30 I did on line check.it came back right side rear door need fixed.when I redid check I put in wrong number it came back ok and closed recall.now Ford dealer can't fix problem

- Ivor, VA, USA

problem #48

Jul 282020

Escape

  • 89,000 miles
Driving 65 mph, slight curve to the right. Heard a big bang and the driver side tire popped causing the car to veer to the right. The tired never shredded or anything. Upon inspection, the link kits had exploded and the stability arm had been bent.

- San Diego, CA, USA

problem #47

Jul 302020

Escape

  • miles
Received safety recall notice 20S30 told to report door latch date codes on doors -however the web site given in notice provides no way to input results

- Port Orange, FL, USA

problem #46

Apr 302020

Escape

  • 102,000 miles
My door latch on my vehicle has been broke for 2 months. I couldn't afford to fix then but as soon as I heard about the recall I call Ford here in marlin, tx.76661. They say bring in on this day so I did at 8am. Before 5 that same day I go back and the gentleman said they didn't get to fix it there aren't any parts Ford has sent out they would call me in a few days. Never got a call but when someone calls up there and starts asking about it when it's there safety at risk and it's the only vehicle they have what is supposed to happen. My seatbelt won't save me forever and this is the second recall for this issue. I would like to know when the issue is going to be priority for consumers like me. This happened while I was sitting and went to open door and got out went to shut door and it wouldn't latch. Tying door with rope to steering column just to drive anywhere.

- Marlin, TX, USA

problem #45

Jun 062020

Escape

  • miles
The liftgate separated the outside from the inside.

- Eighty Foir, PA, USA

problem #44

May 012015

Escape

  • 15,000 miles
The driver's side door latch is defective. It has opened while driving. I have taken it in to get fixed several times and it never gets fixed properly. If the door is closed and you go to open it, the door handle will stay out and it will not close. This problem first happened around 2015 and it has been a problem ever since.

- Phoenix, AZ, USA

problem #43

Jan 082020

Escape

  • 5 miles
Rear driver door opne while driving!

- Bayamon, PR, USA

problem #42

Jan 152020

Escape

  • 61,000 miles
The vehicle was being driven and had only been started and moving for less than 5 minutes. Noticed that windshield wipers would not shut off or change speeds, then noticed a slight odor in car that increasingly strengthened. Phoned my husband while at a stop light, odor of something burning became much stronger, then noticed smoke coming between the the drivers side hood seam and between the hood and the windshield, this was immediately followed by noticable flame. I put the vehicle in park, turned on hazard lights and exited the vehicle. Local police and fire department responded, began with small fire extinguishers, without success and fire department opened hood and applied water to extinguish. This was on a city street in O'fallon, mo. Uncertain of cause, but am now aware that Ford issued a recall on this model (recall 17S09) and believe this could be a possibility.

- Dardenne Prairie, MO, USA

problem #41

Dec 312019

Escape

  • 31,436 miles
Exterior passenger side door handle fell off. The vehicle was stationary. It fell off while opening the door

- Bellevue, WA, USA

problem #40

Dec 052019

Escape

  • miles
Vehicle had recall work done regarding for handles, since then I have experienced not stop issues with drivers door handle getting stuck in open position which causes the door not to securely latch closed. I have brought the vehicle back and was told it's just a lubrication issue.

- Diberville, MS, USA

problem #39

Nov 022019

Escape

  • 154,000 miles
Both rear doors on my 2014 Ford Escape suddenly stopped opening either from the inside or the outside thereby trapping the people in the back seat without a way to exit the car. This happened suddenly. Yesterday the doors worked fine then today broken. Nothing changed with the vehicle....no accidents or abuse of any kind. Car was located in my driveway.

- Fort Pierce, FL, USA

problem #38

Aug 312019

Escape

  • 70,000 miles
On Dec 31, 2018 our 2014 Ford Escape had recall 16S30 completed at richmond Ford West in glen allen va. Kit cj5Z54264A26A, to include 4 door latches was used to replace the original 4 door latches on the recall invoice S212041. The dealership documented the recall repair as 1.4 hours to get inside the doors and perform the warranty service. We were not charged for the recall repair. Prior to this replacement, and as sole owners of the 2014 Escape, we had not had an issue with door latch failure. On Aug 31, 2019 in oxnard, ca we experienced a door latch failure on the driver side rear door; it unexpectedly opened when we parked. We were not able to close, latch or secure the door. The car door alert system indicated a door was open. When we attempted to close the door, it would just bounce back open. We referred to the owner's manual for a quick fix and followed the manual lock instructions and it did not work. We secured the door by attaching a bungee cord to the other rear door and drove to a dealership. On September 3, 2019 at simi valley Ford in simi valley, ca the service department diagnosed a door latch failure for the rear driver side door and recommended a replacement at a charge of approximately $325. We were informed the recall repair had been closed out on December 31, 2018 by richmond valley Ford. We were told the replacement part is not under warranty because we had exceeded the 12,000 mile (or 12 month) threshold for repairs under warranty. We do not believe the door latch is a mileage dependent repair and we believe we should be covered under the original recall. We are reporting that it appears the recall repair has itself failed. The failure of this part can lead to devastating circumstances in a scenario of a passenger possibly falling out of the vehicle. Please investigate to determine if the repair of the recall has also failed.

- Simi Valley, CA, USA

problem #37

Aug 122019

Escape

  • 84,975 miles
The driver side rear door latch broke, which would not allow the door to close, posing a safety hazard to the occupants inside the vehicle. The vehicle was stationary and as I loaded a bag in the backseat and closed the door to leave one day, it did not close.

- Caddo Mills, TX, USA

problem #36

Jul 292019

Escape

  • 61,000 miles
Attempted to start my vehicle and pushed ignition button. All of my panel lights and monitor started glitching and flashing and then everything went black. The engine did not start. There was a recall but my vehicle was not part of recall. I have owned vehicle for 2 years. I have had a drivers door lock cylinder fall out. I have rust in several locations, including hatch and passenger interior side of door.

- Wilbraham, MA, USA

problem #35

Jun 162018

Escape

  • miles
Just over a year ago, some months after the vehicle was just purchase from the winnie Ford preowned lot, the door suddenly opened while we were driving. Turns out there is an existing recall for this vehicle pertaining to problematic door latches. We contacted the dealer we purchased the vehicle from about getting a free repair due to the recall, but the dealer directed us to call Ford instead. Ford tells us that the recall issue was already supposedly made at some dealership in Florida and that we would need to pay a full price to repair their defect, a price that we simply cannot afford the owner of the vehicle is a retired 70 year old getting by with social security payments). We eventually figured out a way to force the door to close, but today (July 29, 2019) the door reopened itself again, and after an hour of attempts, the door refuses to shut. This vehicle is used by several family members to get to school, work, stores, etc. As such, this is a major safety and security risk for us and our vehicle- the NY times reported that this incident once led to a crash with three incidents. I have been compelled to submit this complaint to the nhsta because Ford and the dealership(s) are refusing to take any accountability regarding fixing their defect (since their supposed initial 'repair' clearly did not work), and I request that someone at the nhsta investigate this urgent safety matter. I will continue to contact the dealership and Ford to ensure that they properly repair their recalled defect.

- Beaumont, TX, USA

problem #34

Jun 222019

Escape

  • 70,000 miles
Paint on the lift gate near the license plate bubbled up and flaked off exposing bare aluminum. My Ford dealer says it's not covered under warranty. This is a widespread problem known by Ford

- Brainerd, MN, USA

problem #33

Mar 052019

Escape

  • 70,000 miles
I was driving down the highway at a normal rate of speed (65), as by vehicle began to stall out. The car stopped driving right on the highway, and I was barely able to pull it to the shoulder without getting hit by other cars. Once I pulled to the shoulder, the car began smoking. Smoke quickly filled the inside of the vehicle. Before I could roll all the windows down, the engine had burst into flames.

- Camden, OH, USA

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