The contact owns a 2014 Ford Escape. The contact stated that while driving at an undisclosed speed, the front-end experienced shaking and vibrations. The vehicle was taken to an independent mechanic who diagnosed that the motor mount had fractured. The cause of the failure was not determined. The vehicle was not yet repaired. The local dealer and manufacturer were notified but no assistance was offered. The failure mileage was 90,000.

- Lithia, FL, USA

When opening the drivers door sometimes a noise comes from the rear of the vehicle. It lasts about 1 to 2 seconds and sounds like a ratcheting noise. The vehicle is parked. It has been in service for two weeks and they can't duplicate the problem. I took a video and showed to them with sound. Also last summer it was in service for a week with no results. I saw a possible cause on the internet which was involving the fuel pump.

- Pacifica, CA, USA

When it rains hard I have a leak behind the passenger seat that comes from the light fixture - I have seen so many complaints about this from 2012 Escapes thru 2017 Escapes - their seems to be no fix - my biggest concern is the headliner (which everyone says not to touch) and the smell Ford suggested I contact you - I would assume this happens when the car is stationary and it does not happen when car is run through car wash. The consumer stated the vehicle was repaired at the owner's expense and now has started to leak again.

- Fayetteville, GA, USA

I was driving on a city street, going straight, no other cars near me, when my rear gate window spontaneously shattered. Nothing hit it or the car. I didn't hit anything. Just bang, and it was broken. Initially it was all still in place but by the time I arrived home, pieces had begun to fall off. It was very cold outside, about 15 degrees, but no wind or precipitation was falling. I was going about 20 mph.

- Kearney, NE, USA

2014 Ford Escape. Consumer writes in regards to safety flaw in vehicle motor push-button off does not automatically go into park as it remains in neutral. The consumer stated he inadvertently turned the motor off, with the gear in neutral. The vehicle then rolled down a slight hill and crashed into a ravine. The vehicle was totaled.

- Williamston, MI, USA

2014 Ford Escape. Consumer writes in regards to shield and gas tank damages. The consumer ran over a metal strip in the road. The metal strip he ran over, punctured a hole in the shield and gas tank. The dealer replaced the gas tank and shield. The consumer was informed the shield was flimsy.

- Richardson, TX, USA

I was traveling on the hwy at 70mph and heard what sounded like a shotgun blast. I looked around and heard what ended up being glass falling into my rear seat. My rear panoramic glass had shattered and blown upward in a way I've never seen before and I had no idea what caused it, as there were only clothes and a box in the rear seat. I took it to Ford and made a claim which was denied. I am confident this problem is a manufacturing defect, but Ford says this breakage would only happen upon installation due to using tempered glass. I don't believe that because nothing hit mine and still, it shattered. I also have a leaking roof, which may be related to this problem.

- Pomona Park, FL, USA